Mary Beth

@James deluca Hello and welcome to HesrPeers. Have you been evaluated at a CI center yet?

@ats169 When you paired your Artone Mic to the neckloop, how did you do it? Any problems?

Turn them off. Try one more time from the beginning. This time start the mic first and then the neckloop. @Marion nancy

@Marion nancy Tell me what happens with the lights on both devices when you attempt to pair them.

@Marion nancy How many devices do you have your neckloop already paired to?

@Marion nancy ok. That’s a good sign. Smile. unplug them both. press and hold the center button on the neckloop until you see red and blue blinking lights. Let go. turn on the Artone Mic. Keep it close to the neckloop. Press and hold that mute/pair button on the top until you see red and blue blinking lights. wait and watch the lights. They should pair and then start blinking only blue

@Marion nancy Do you own 2 neckloops?

@Marion nancy I am willing to try to trouble shoot with you if you are interested. When your Artone Mic is plugged in, does it show a steady blue light? When you enter pairing mode on the Artone Mic are you seeing a blinking red and blue light? When you enter pairing mode on the neckloop are you seeing a blinking red and blue light?

@Marion nancy hmmm.... have you tried having the devices that are paired to your neckloop “forget this device” under your devices’ BT settings? Then pair the Artone Mic?

@Marion nancy First: turn off neckloop second: press and hold button on neckloop until you see red and blue alternating lights. Let go. third: place the Artone Mic close to the neckloop and turn it on. It should pair automatically. If not repeat the above steps and add a fourth step....press and hold the mute/pairing button on the Artone Mic

Sure.

Me too! Please state the country you are in and whether your Sonnet 2 is using the new ASM 3 adaptive intelligence features. (ASM 3 is not yet available in Sonnet 2 processors in the US. Sonnet 2 processors in the US are still using ASM 2.)

@Marv I liked the idea of another 5 year warranty on upgrade kits. But I did not know about that when I selected Med-El. I naively assumed all 3 brands offered similar warranties. During my decision making time, I knew about the 10 year warranty on the internal and about the 5 year warranty on the processor kit I received at activation. After already having Med-El CIs, I learned that the other 2 FDA brands had 3 year warranties on upgrade kits. I found out because students needed replacements and their CI processors were already out of warranty so it was complicated to get their processors fixed under their insurances. I asked my CSR and learned that (at that time) Med-El had 5 year warranties on upgrade kits. I felt lucky. This is my upgrade year and as it turns out, Med-El US just changed the warranty on upgrade kits to 3 years. I have learned that activation kits and upgrade kits change quite frequently.

@SWS0107 and Telephone With Confidence has free daily practice... https://www.cochlear.com/us/communication-corner/program/adult-telephone.htm

@SWS0107 Do you have the Artone 3 MAX BT neckloop or the Roger MyLink with the Roger Select/Roger Pen? If yes, this will help ....