MED-EL Moderator

@Mary Beth great to hear!

Hi @Mary Beth - this is the new attachment clip - you can find details also on the RONDO product catalogue on our website (https://www.medel.com/hearing-solutions/accessories/product-catalogue) Best regards, Barbara

Hi @Mary Beth, I've got an answer from our product experts for you. Yes, the new, improved RONDO 2 attachment option is available now, however, if it is already available in your country depends on your local area. So it's best to check with them about the availability of the latest attachment option Best regards, Verena

Hi @Mary Beth, thanks for your question. I will check with our product experts and get back to you soon Best regards, Verena

@Mary Beth thanks for tagging us! @Liz We'd suggest you get in touch with our MED-EL Australia team directly. They can have a closer look at your device and if necessary, exchange it. You can get in touch via office@medel.com.au or free call 1300 744 782. Let us know if you have further questions, you can also send us a private message here on the forum if you wish. Best regards, Verena

@Mary Beth Thanks for tagging us! @I.D welcome to the HearPeers forum! I've sent you a private message to learn more about your child's situation. Best regards, Verena

Hi @asad_xtc, thanks for your post. We've sent you a private message to learn more and help resolve this issue so your child gets back to hearing asap. @Mary Beth , thanks for tagging us! Best regards, Barbara

Hi @phobos512, thanks for your question. We have never heard of this issue before, so unfortunately I don't know what the reason could be. I'd recommend to check the app settings on your phone again or have someone look into them. Moreover, if you have any further questions about MED-EL cochlear implants or the candidacy process, we'd be happy to get you in touch with your local MED-EL representative. Best regards from MED-EL HQ in Austria, Verena

Hi again @Forrest & @Mary Beth, I checked with our RONDO 2 experts and they told me the following: We recommend to refrain from applying design skins or other stickers to RONDO 2. Adding stickers may increase the weight of the single unit processor, moreover there is the risk that the microphone might be covered by accident. Since this does not happen with design covers, we recommend the use design covers instead of skins or stickers. Hope that answers your question. Best regards, Verena

Hi @Season McClelland, sorry to hear about your situation! Have you also been in touch with your local MED-EL team about this? If you want, we can get you in touch with your local representative so they can have a closer look at your situation. Best regards, Verena

Hi @Forrest & @Mary Beth, thanks for your question. I will double-check with our product experts about applying skins or stickers to RONDO 2 and will get back to you. In general, we recommend - as Mary Beth said - design covers for RONDO 2. You can read more about them on our website: https://www.medel.com/en-us/hearing-solutions/accessories/design-covers As an US user, you can also order them in the US webshop: https://www.medel.com/en-us/mymed-el-shop Best, Verena

Hi @Mary Beth, I now do have an answer from our experts from the US team for you: We’re working individually with our clinicians to provide as much support as possible during these unprecedented times. We recommend contacting your clinician to set up a virtual appointment – our Clinical support team will work with your audiologist separately to make sure they have all the support and resources they need. Hope that helps! Verena

Hi @Mary Beth, thanks for your question. I will check with our experts and get back to you soon. Best regards, Verena

Hi again @tna9001, I've now heard back from our experts and I do have good news for you: SCUBA diving with your MED-EL CI is fine, as long as you remove the external audio processor. This statement is taken from the Instructions for Use for our SYNCHRONY cochlear implant: "Most water sports should not cause any problem as long as the external parts of the implant system are removed. If headgear or face mask are worn, care must be taken to ensure that the strap is not too tight over the site of the implant. In case the MED‑EL implant user wants to dive, the user should consult an experienced physician about the possibilities and personal restrictions when performing water sports, especially in the case of SCUBA diving. The implant is robust against pressure changes which occur during SCUBA diving to depths up to 50 m (165 ft)." Hope this information helps! If have any other questions about sports with your new CI, please just let us know! Best regards, Verena

Hi @Mary Beth thanks for tagging us! @tna9001 Congrats on your CI and fingers crossed that your activation can happen soon! I will check with our product experts about the SCUBA diving and will get back to you asap. Best regards, Verena