MED-EL Moderator

Hi @Mary Beth, thanks for your question. I will check with our experts if there is anything I can share with you and will get back to you asap. Best regards, Verena

Hi HearPeers, Just in case you didn't see it already, we are now on Instagram! Head over to https://www.instagram.com/medel_global/ for behind the scenes stories and inspiring pictures from hearing implant recipients from around the world. Tag us with @medel_global or use the hashtag #medelmiracle for a chance to be featured on our channel. See you on Instagram! The HearPeers team

Hi @Mary Beth, thanks for clarifying. We are waiting for a response from our experts and will get back to you. Kind regards, Verena

Hi @C T lex, I heard back from our experts here and they advised that most people prefer to replace the whole Attachment Clip rather than just the Leash. However, if you want to replace just the leash you can do the following: 1. Pull one end of the leash through the loophole of the clip 2. Using forceps, carefully open up the loop on one end of the leach. 3. Pull the other end of the leash through the open loop. Kind regards, Mary

Hi @C T lex, thanks for your question. I have forwarded your question to our experts here at MED-EL HQ, and I will get back to you with an answer asap. @Mary Beth thanks for the feedback, I have passed it on Kind regards, Verena

Hi @khaled, OPUS 2 will continue to be sold in Egypt for the foreseeable future. Our experts also confirmed that service for OPUS 2 will be offered beyond 2020. Hope that helps! Kind regards, Verena

Hi @khaled, thank you for your question! I have passed on your request, and we'll have more information for you soon. We will get back to you asap. Kind regards, Verena

Hi @Mary Beth, Thanks for your question. For the OPUS 2 D Coil the highest available magnet strength is 4 (Super Strong). Kind regards, Mary

Hi @DJsavr, Thank you for your question. We are unable to recommend refurbished devices. However, I would suggest getting in touch with your local MED-EL representative to see if they can fix your current device. You can find their details here: https://www.medel.com/clinic-finder. Kind regards, Mary

Hi @Jewel. yes, of course! We always appreciate first-hand feedback from our users. I have passed your feedback (regarding WaterWear as well as the survey) on to the responsible teams here at HQ. Kind regards, Verena

Hi @Jewel, Thank you for the question and the valuable feedback. We are not able to talk about any future developments or plans on here for regulatory reasons. So unfortunately we can’t answer this particular question. Thank you for understanding and kind regards, Verena

Hi @Jewel, Our Rehab team are looking in to how best to do this but unfortunately there is nothing available yet. I will be sure to post on here once there is Kind regards, Mary

Hi @Mary Beth, Unfortunately I am not able to post user manuals online for regulatory reasons. Sorry! Kind regards, Mary

Hi @Mary Beth, Thanks for the question. Yes, it is normal for RONDO 2 to get warm whilst charging -- there is more information on this in the user manual :). Kind regards, Mary

Hi @Mary Beth, Thanks for your question. No, OPUS 2 will continue to be sold and supported in other countries for the foreseeable future :). Kind regards, Mary