MED-EL Moderator

Hi @Mary Beth, Thanks for the suggestion! We will pass this feedback on to the right teams here at HQ! Kind regards, Mary

Hi @Mary Beth, I've corrected your typo Best, Verena

Hi @Eve, thanks for sharing your situation. We've sent you a private message to learn more and help resolve this issue. Kind regards, Barbara

Hi @Ivycervantes, thanks for sharing your situation. We've sent you a private message to learn more about it and help resolve this issue. Kind regards, Barbara

Hi @Mary Beth, Sorry for taking so long to get back to you on this. The implant housing of SYNCHRONY ST is slightly thicker than the Mi1200. In addition, only the Mi1200 is available with a pin fixation. Although the Mi1210 SYNCHRONY ST cochlear implant was approved by the FDA, at this time there are no immediate plans to release this product in the US. Thanks for your patience, and sorry again for the delay in replying :). Kind regards, Mary

Hi @Mary Beth , yes, the leash is the fixation line for the attachment clips And welcome to the HearPeers Forum @Bindu, on our website you can find all fixation options, including the attachment clips with the leash: https://www.medel.com/support/rondo2/du_rondo2_attachment_clips We also have this Hands-On video on how to use the attachment clips: Hope that helps! Best regards, Verena

Hi @Mary Beth, Thanks for the question. You can clean the contacts with a cotton swab and a small amount of cleaning alcohol, jut be careful not to touch the battery contacts yourself. You can find exact instructions on p20 of the User Manual for the SONNET Rechargeable Battery Pack. The exact instructions are to: "Do not touch the battery contacts. If the contacts need to be cleaned, use a cotton swab and a small amount of cleaning alcohol. Gently wipe dry after cleaning.". Kind regards, Mary

Hi @segoro72, Sorry, I didn't see your comment before because you didn't tag me - writing in French is no problem: we just use google translate! Since France has very strict rules about contacting and marketing products to customers, I am not sure if this is possible. Of course, you are always welcome to reach out to our team in France and ask. Your ENT should also be able to advise you on all your options too. As I said, France is very strict about marketing of medical devices like this so going through your ENT is the best option. Kind regards, Mary

Hi @Joseph, Welcome to HearPeers! As Vera says, our MED-EL UK team should be able to help you with this. Their details can be found here: https://www.medel.com/en-gb/about-medel/united-kingdom You might also find some of our English rehabilitation blog posts handy. You can find them here: https://blog.medel.com/tips-and-tricks/ Kind regards, Mary

Hi @Mary Beth, Thanks for checking in on this: we are waiting for an answer and will let you know once we hear back Thanks, Mary

Hi @Mary Beth, actually it's the other way round This is the previous version of the battery back. Best regards, Verena

Hi @Mary Beth, Thanks for the feedback. It is not something possible right now, but I have fed this back to the forum's tech team to consider for future upgrades. Kind regards, Mary

Hi @segoro72, Thanks for your interest in ADHEAR. You can contact our team in Paris using the details here: https://www.medel.com/fr/contact. They will be able to let you know about the options for testing ADHEAR. Kind regards, Mary

Hi @Mary Beth, I have asked our expert on all things Telecoil, though he is off this week so I might not be able to get an answer for a few days. I will let you know once I hear back. Kind regards, Mary

Hi @Mary Beth, yes, the RONDO 2 starts up with the same settings it was set to before turning off. Kind regards, Verena