MED-EL Moderator

Hi @Nischal Koirala, your local MED-EL representative in Nepal will have more information for you. Here are their contact details: Tribhuwan University Teaching Hospital (TUTH) Address Department of ENT, Audiology & Speech Therapy; Kirtipur, 44600 Kathmandu Dr. Rakesh P. Shrivastava, ENT Surgeon ; Mr. S.L. Karna, Sr. Audiologist, Mr. Kabiraj Khanal, Speech Therapist Tel. +9779851091678 Kind regards, Verena

Hi @Rashmi, sorry to hear about your child's accident. I will check with our experts here at HQ and will get back to you asap. Kind regards, Verena

Hi all, To edit your email notification preferences please go here: https://forum.hearpeers.com/notifications/options/ (make sure you are signed in). I have not been able to work out why some of you don't always get emails, but I will ask our support team for more info. But please do let me know if this problem stops once you have changed your settings. Kind regards, Mary

Hey @Mary Beth, thanks for tagging us. We're just double-checking with our experts and wil get back to you asap

Hi @Mary Beth, yes, that is still possible. Directionality works the same as in the former devices. Kind regards, Verena

Hi @Steven, thanks for commenting and sorry to hear about your disappointment. We've sent you a private message to learn more about your situation. Kind regards, Verena

Hi @imran khan, we've sent you a private message for more information Best regards, Verena

Hi @Peppe89, It seems that this is indeed a different kind of AudioLink. You can read more about MED-EL's AudioLink here: https://www.medel.com/hearing-solutions/accessories/connectivity/audiolink. Kind regards, Mary

We know this has been something that many of you have wanted to for sometime! We are glad you are excited :). Kind regards, Mary

Hi @Luis Eduardo Sanabria este, thanks for your post! If you need assistance with BONEBRIDGE and your audio processor, please get in touch with your local MED-EL team. They will be able to assist you and to offer customer service in Spanish too. You can find their contact details here: https://www.medel.com/clinic-finder Best regards, Verena

Hi @Mary Beth & @Evren, thanks for the feedback and the suggestions - we'll pass them on Best, Verena

Hi @iHM24, thanks for your question and for your interest in AudioKey. So far we have released AudioKey in more than 80 countries worldwide, however, due to regulatory reasons the app is not available in every country yet. Please check your local app store to see if you can already download it Kind regards, Verena

Hi @Mary Featherston, Sorry to read that you have had problems with this. Unfortunately i cannot access the Webshop from here in Austria so I can't check this for you, but the customer service team in the US will be able to help if you are still having problems. Their details are: Tel.: 888-633-3524E-Mail: customerservice.us@medel.com . Kind regards, Mary

Hi @Mary Beth, Sorry for the confusion about this. In the “Support” section on our website, you can find the latest update with our experts’ recommendation on how to use the dry kits for the different audio processors. For SONNET and SONNET 2 all batteries should be removed before placing the audio processor in the drying kit: https://www.medel.com/support/audio-processors/sonnet/basic-care/sonnet_basiccareandmaintenace https://www.medel.com/support/audio-processors/sonnet2/basic-care/sonnet2_basiccareandmaintenance The same applies to RONDO: https://www.medel.com/support/audio-processors/rondo/basic-care/rondo_basiccareandmaintenace Hope this helps! Kind regards, Verena

Hi @Mary Beth! According to our experts there is no fixed ratio and individual ratios can be achied by using the +/- buttons. Kind regards, Verena