MED-EL Moderator

Dear HearPeers, As the situation around the world develops due to COVID-19 (coronavirus), we just wanted to let you know that MED-EL is here for you. Our local teams continue to offer customer support in whatever way country restrictions allow them to. You can find the contact for your nearest MED-EL office here: https://www.medel.com/about-medel/med-el-offices-worldwide We are still moderating this forum during the week (Monday to Friday) so if you have any other questions you are always welcome to tag or message us. All the best, The HearPeers Support Team

Hi @Tanya, induction stoves are okay to use with a cochlear implant. There shouldn't be any sound sensations or issues for the implant if your son keeps his head a minimum distance of about 5-10 cm (2-4 inches) from the induction cooktop. In some rare cases, it may temporarily reduce the processor’s sound volume. The volume should return to normal once the person moves away from the cooktop. Hope this helps! Kind regards, Verena

Hi @Mary Beth, thanks for tagging us. Our product experts just confirmed: No, it is not possible to stream to SONNET 2 without using AudioLink. For phone calls as well as other audio streaming SONNET 2 users still need AudioLink. Hope that answer helps and sorry about the confusion! Best regards, Verena

Hi @Tanya, thanks for your question! I will double-check with our product experts and will get back to you asap. Best regards, Verena

Hi @Melissak124, thanks for explaining your situation. We've sent you a private message to learn more and help resolve the issue. Kind regards. Barbara

Hi @Mary Beth, since these adhesive labels are not produced by MED-EL, our product expers cannot give an official recommendation to use them on RONDO 2, but they don't expect any issues when using it. Best regards, Verena

Hi @Mary Beth, thanks for your question. I'll check with our product experts and get back asap Best regards, Verena

Hi @Mary Beth, thanks for tagging us and sorry to hear about the confusion! I double-checked with our product experts and here is their answer: You can use either FineTuner Echo or the AudioKey app with SONNET 2. There is no need to disconnect the Bluetooth connection, but you need to close the app before using the FineTuner Echo. If you have the app open while trying to use FineTuner Echo, the FineTuner Echo will say "out of reach". So, simply close the app and you're ready to use the FineTuner Echo 😃 Hope that helps! Verena

Hi @Mary Beth, thanks so much for sharing this. Great to read that you were able to enjoy this lovely birthday message Best regards, Verena

Hi @Mary Beth, SONNET 2 works either with FineTuner Echo and AudioKey, or just with the orginal FineTuner remote. So when you see your audiologist, you can decide which of these options your prefer and they can configure it for you. Kind regards, Mary

Hi @Tommy C , thanks for your question. We strongly recommend using the charger which is delivered with your RONDO 2, as it has been tested and approved for use with your audio processor. If you decide to use RONDO 2 with any other Qi charger, please be aware that you do so at your own risk. Best regards, Barbara PS: @Mary Beth thanks for tagging us!

Hi @Mary Beth, great to hear that you like it! Best, Verena

Hi Lee, thanks for your comment and your feedback about ADHEAR. If you need assistance with the adhesive adapters, the tips and tricks in the support section our website might be helpful for you: https://www.medel.com/support/audio-processors/adhear/handling-and-basics/adhear_handling_positioning If you have further questions, your local MED-EL team will also be happy to assist you. You can find their contact details on our website: https://www.medel.com/clinic-finder/ Best regards, Verena

Hi @Mary Beth, Unfortunately we can't work out why some people can see this and others can't. I will investigate more, but in the meantime I have taken a screenshot of the pdf so everyone can view it. Thanks, Mary

@Mary Beth: Yes, our product experts confirmed that you can use AudioKey and FineTuner Echo at the same time Best, Verena