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MED-EL Moderator

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Everything posted by MED-EL Moderator

  1. Hi @jamesm, It can be a bit confusing! I am not allowed to talk about future product plans etc online, but I will say that we are always striving to improve our products for our users. Kind regards, Mary
  2. Hi @Mary Featherston, I have heard back from the experts. You can recharge RONDO 2 whenever you want, you do not need to wait until the battery is low :). I hope this helps. Kind regards, Mary
  3. @Mary Featherston Of course, you can always ask us questions :). I am just waiting back for an answer on this and will let you know. Kind regards, Mary
  4. Hi @MallaRuth, I have checked your setting and you should be getting an email notification when someone mentions you. Perhaps the emails are going into your junk folder? Kind regards, Mary
  5. Hi @Randy Walton, Thanks for your interest in ADHEAR. Have you taken a look at our Clinic Finder? https://www.medel.com/en-au/clinic-finder. We have 20 clinics offering ADHEAR listed there. If none of these work for you, please let me know your location and I can ask our team in Australia. Kind regards, Mary
  6. Hi @Mary Beth, We made a small technical upgrade to the forum last week and a new feature called "Clubs" became available. we're currently taking a look into it to see if it could be something worth using or not, but right now the feature is not properly working. I will keep you updated if we get it working and it seems useful :). Thanks, Mary
  7. Hi @jamesm, thanks for your feedback! At the moment there is unfortunately no app that replaces the miniTek for the SAMBA audio processor, neither for Android nor for iOS. Are there any issues with the miniTek that we can assist you with? Kind regards, Verena
  8. Hi @Mary Beth, it's hard to give exact numbers, because it depends on how long you are planning to use the RONDO 2 for. In general our experts here at HQ recommend that if a RONDO 2 is fully charged and not being used for a while it should at least be recharged every 6 months. With this measure it is assured that the performance of the battery is not negatively affected. Hope that helps! Best, Verena
  9. Hi @Mary Beth, I will ask our experts here at HQ and will get back to you asap Best, Verena
  10. Hi @Jewel, thanks for reporting. I have blocked the user. Kind regards, Verena
  11. Hi @Royshaw, we've sent you a private message about this. Kind regards, Verena
  12. Hi @MattK91, we've sent you a private message about this. Kind regards, Verena
  13. Hi @Julie, sorry to hear that your family member is experiencing this. Unfortunately we cannot give any medical advice on here, the only thing I can recommend is to get in touch with his doctors again and maybe also contact your local MED-EL team, as they might know who will be able to help. Do you have their contact details? Kind regards, Verena
  14. Hi @Mary Beth, Thanks for the suggestion! We will pass this feedback on to the right teams here at HQ! Kind regards, Mary
  15. Hi @Mary Beth, I've corrected your typo Best, Verena
  16. Hi @Eve, thanks for sharing your situation. We've sent you a private message to learn more and help resolve this issue. Kind regards, Barbara
  17. Hi @Ivycervantes, thanks for sharing your situation. We've sent you a private message to learn more about it and help resolve this issue. Kind regards, Barbara
  18. Hi @Mary Beth, Sorry for taking so long to get back to you on this. The implant housing of SYNCHRONY ST is slightly thicker than the Mi1200. In addition, only the Mi1200 is available with a pin fixation. Although the Mi1210 SYNCHRONY ST cochlear implant was approved by the FDA, at this time there are no immediate plans to release this product in the US. Thanks for your patience, and sorry again for the delay in replying :). Kind regards, Mary
  19. Hi @Mary Beth , yes, the leash is the fixation line for the attachment clips And welcome to the HearPeers Forum @Bindu, on our website you can find all fixation options, including the attachment clips with the leash: https://www.medel.com/support/rondo2/du_rondo2_attachment_clips We also have this Hands-On video on how to use the attachment clips: Hope that helps! Best regards, Verena
  20. Hi @Mary Beth, Thanks for the question. You can clean the contacts with a cotton swab and a small amount of cleaning alcohol, jut be careful not to touch the battery contacts yourself. You can find exact instructions on p20 of the User Manual for the SONNET Rechargeable Battery Pack. The exact instructions are to: "Do not touch the battery contacts. If the contacts need to be cleaned, use a cotton swab and a small amount of cleaning alcohol. Gently wipe dry after cleaning.". Kind regards, Mary
  21. Hi @segoro72, Sorry, I didn't see your comment before because you didn't tag me - writing in French is no problem: we just use google translate! Since France has very strict rules about contacting and marketing products to customers, I am not sure if this is possible. Of course, you are always welcome to reach out to our team in France and ask. Your ENT should also be able to advise you on all your options too. As I said, France is very strict about marketing of medical devices like this so going through your ENT is the best option. Kind regards, Mary
  22. Hi @Joseph, Welcome to HearPeers! As Vera says, our MED-EL UK team should be able to help you with this. Their details can be found here: https://www.medel.com/en-gb/about-medel/united-kingdom You might also find some of our English rehabilitation blog posts handy. You can find them here: https://blog.medel.com/tips-and-tricks/ Kind regards, Mary
  23. Hi @Mary Beth, Thanks for checking in on this: we are waiting for an answer and will let you know once we hear back Thanks, Mary
  24. Hi @Mary Beth, actually it's the other way round This is the previous version of the battery back. Best regards, Verena
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