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MED-EL Moderator

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Everything posted by MED-EL Moderator

  1. Hi @Mary Beth, Thanks for the suggestion! We will pass this feedback on to the right teams here at HQ! Kind regards, Mary
  2. Hi @Mary Beth, I've corrected your typo Best, Verena
  3. Hi @Eve, thanks for sharing your situation. We've sent you a private message to learn more and help resolve this issue. Kind regards, Barbara
  4. Hi @Ivycervantes, thanks for sharing your situation. We've sent you a private message to learn more about it and help resolve this issue. Kind regards, Barbara
  5. Hi @Mary Beth, Sorry for taking so long to get back to you on this. The implant housing of SYNCHRONY ST is slightly thicker than the Mi1200. In addition, only the Mi1200 is available with a pin fixation. Although the Mi1210 SYNCHRONY ST cochlear implant was approved by the FDA, at this time there are no immediate plans to release this product in the US. Thanks for your patience, and sorry again for the delay in replying :). Kind regards, Mary
  6. Hi @Mary Beth , yes, the leash is the fixation line for the attachment clips And welcome to the HearPeers Forum @Bindu, on our website you can find all fixation options, including the attachment clips with the leash: https://www.medel.com/support/rondo2/du_rondo2_attachment_clips We also have this Hands-On video on how to use the attachment clips: Hope that helps! Best regards, Verena
  7. Hi @Mary Beth, Thanks for the question. You can clean the contacts with a cotton swab and a small amount of cleaning alcohol, jut be careful not to touch the battery contacts yourself. You can find exact instructions on p20 of the User Manual for the SONNET Rechargeable Battery Pack. The exact instructions are to: "Do not touch the battery contacts. If the contacts need to be cleaned, use a cotton swab and a small amount of cleaning alcohol. Gently wipe dry after cleaning.". Kind regards, Mary
  8. Hi @segoro72, Sorry, I didn't see your comment before because you didn't tag me - writing in French is no problem: we just use google translate! Since France has very strict rules about contacting and marketing products to customers, I am not sure if this is possible. Of course, you are always welcome to reach out to our team in France and ask. Your ENT should also be able to advise you on all your options too. As I said, France is very strict about marketing of medical devices like this so going through your ENT is the best option. Kind regards, Mary
  9. Hi @Joseph, Welcome to HearPeers! As Vera says, our MED-EL UK team should be able to help you with this. Their details can be found here: https://www.medel.com/en-gb/about-medel/united-kingdom You might also find some of our English rehabilitation blog posts handy. You can find them here: https://blog.medel.com/tips-and-tricks/ Kind regards, Mary
  10. Hi @Mary Beth, Thanks for checking in on this: we are waiting for an answer and will let you know once we hear back Thanks, Mary
  11. Hi @Mary Beth, actually it's the other way round This is the previous version of the battery back. Best regards, Verena
  12. Hi @Mary Beth, Thanks for the feedback. It is not something possible right now, but I have fed this back to the forum's tech team to consider for future upgrades. Kind regards, Mary
  13. Hi @segoro72, Thanks for your interest in ADHEAR. You can contact our team in Paris using the details here: https://www.medel.com/fr/contact. They will be able to let you know about the options for testing ADHEAR. Kind regards, Mary
  14. Hi @Mary Beth, I have asked our expert on all things Telecoil, though he is off this week so I might not be able to get an answer for a few days. I will let you know once I hear back. Kind regards, Mary
  15. Hi @Mary Beth, yes, the RONDO 2 starts up with the same settings it was set to before turning off. Kind regards, Verena
  16. Hi @anhphuong, I've sent you a private message for more details 😊 Kind regards, Verena
  17. Hi All, Thanks for your comment, I am just checking with my colleagues to see if they have any tips for this. Kind regards, Mary
  18. Thanks for the suggestion @Mary Beth, this does sound interesting indeed! Sassychele - I will send you some more info in a private message :). Kind regards, Mary
  19. Hi @Mary Beth, Thanks for your comments and suggestions. Unfortunately there is no easy way for us to change the poll settings according to your suggestions. I would suggest always adding "Poll" to the title of the topic so people know and get used to see the polls at the top. Regarding seeing who voted in each poll - I have changed this setting so you should be able to see now (or at least in future polls). I hope this helps! Kind regards, Mary
  20. Great that the feature is working. Here's how you set it up: Click on the start new topic button In the content field put a title and comment as usual Click on the "Poll" tab (next Fill in the poll title Add a closing date (optional) Add a question title Offer some choices Click on Submit topic Note that you have to fill in the required fields under "content" or you will get an error code. The person who starts the pole can see who has voted for what. Others just see how many people voted for what. Hopefully that makes sense: Try having a go with it and let me know if you have any issues / questions! Happy polling! Mary
  21. Hi Mary Beth, That is a useful bit of feedback, thank you! I will pass it on to our Product teams here in HQ. Kind regards, Mary
  22. Hi Mary Beth, There is indeed. I have created a test poll here: Give it a go! If it works, I will share some instructions on how you can set one up yourself :). Kind regards, Mary
  23. We're testing the "Polls" feature! let us know if it works
  24. Hi @Mary Beth, Thanks for this suggestion. I will talk to our Rehab team about this and see if it is possible. Kind regards, Mary
  25. Hi @Andrew99, I've sent you a private message about this, Kind regards, Mary
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