Jump to content

MED-EL Moderator

  • Content Count

  • Joined

  • Last visited

  • Days Won


Everything posted by MED-EL Moderator

  1. Hi @iHM24, thanks for your question and for your interest in AudioKey. So far we have released AudioKey in more than 80 countries worldwide, however, due to regulatory reasons the app is not available in every country yet. Please check your local app store to see if you can already download it Kind regards, Verena
  2. Hi @Mary Featherston, Sorry to read that you have had problems with this. Unfortunately i cannot access the Webshop from here in Austria so I can't check this for you, but the customer service team in the US will be able to help if you are still having problems. Their details are: Tel.: 888-633-3524E-Mail: customerservice.us@medel.com . Kind regards, Mary
  3. Hi @Mary Beth, Sorry for the confusion about this. In the “Support” section on our website, you can find the latest update with our experts’ recommendation on how to use the dry kits for the different audio processors. For SONNET and SONNET 2 all batteries should be removed before placing the audio processor in the drying kit: https://www.medel.com/support/audio-processors/sonnet/basic-care/sonnet_basiccareandmaintenace https://www.medel.com/support/audio-processors/sonnet2/basic-care/sonnet2_basiccareandmaintenance The same applies to RONDO: https://www.medel.com/support/audio-processors/rondo/basic-care/rondo_basiccareandmaintenace Hope this helps! Kind regards, Verena
  4. Hi @Mary Beth! According to our experts there is no fixed ratio and individual ratios can be achied by using the +/- buttons. Kind regards, Verena
  5. Hi @Emme1234, Have you spoken to your daughter's health professional about this for further support or assistance? You can also reach out to one of our clinics in the UK. You can find their details here: https://www.medel.com/clinic-finder. Kind regards, Mary
  6. @Mary Beth: I will check with our experts again and will get back to you asap Best regards, Verena
  7. Hi @Mary Beth, according to our experts OPUS 2 cannot be used with ASM 2.0. You can compare the features and details of all our audio processors on our website: https://www.medel.com/hearing-solutions/cochlear-implants/audio-processor-comparison. Kind regards, Verena
  8. Hi @Mary Beth, the "mixed input" provides a 1:1 ratio of the two mixed signals, but you can higher or lower the input of the source with the respective volume buttons. Kind regards, Verena
  9. Hi @Mary Beth, we've heard back from our experts: It's stereo sound Kind regards, Verena
  10. Hi @Mary Beth, Another great question - I'll get back to you once I hear back from the experts. Kind regards, Mary
  11. @Mary Beth, I'm just finding this out for you and will let you know when I hear back. Kind regards, Mary
  12. @Mary Beth Interesting question - I'm asking our experts about this one and will let you know once I hear back. Kind regards, Mary
  13. @Mary Beth, Great suggestion! I have created those now :). Kind regards, Mary
  14. Hi @Jewel, thanks for the question. The dimensions are the same as SONNET. The main improvments with SONNET 2 are internal, for example the new Automatic Sound Management 3.0 with Adaptive Intelligence for more comfortable hearing. Kind regards, Mary
  15. Hi Everyone, Today we launched our new SONNET 2 audio processor. Designed to help you hear your best, wherever your day takes you. It seamlessly adjusts to your environment and minimizes distracting noise, so you can chat with confidence. And if you want to change settings yourself, you can do it in seconds with the new AudioKey app. With SONNET 2 you can stream music and phone calls directly to your processor using AudioLink, our new universal connectivity device. AudioLink even works a remote microphone, ideal for clear listening in meetings or classrooms. Enjoying sound has never been so simple! Rain, sweat, and dust are all taken care of thanks to SONNET 2’s water-resistant design. If you want to go swimming, just pop on WaterWear to make it fully waterproof. And with hundreds of color combinations, flexible battery options, and a modular design, it’s easy to fit SONNET 2 to your everyday life. You can find out more about SONNET 2 and how it fits to your lifestyle with this fun quiz: https://sonnet2.medel.com/. Or take a closer look at all its features with our product experts over on the MED-EL blog: https://blog.medel.com/sonnet2-cochlear-implant-audio-processor/
  16. Hi @Rabindra sahoo, thanks for question. As with for the OPUS 2 accessories, please get in touch with our MED-EL India office. They will know best where your daughter's maps can be adjusted. Here are their contact details: MED-EL India Private Ltd. #505 Pragati House, 47-48 Nehru Place, New Delhi, India | 110019 New Delhi Phone 91-11-4160-7171 | Fax 91-11-4164-2800 | Email support@medel.in Wishing your daughter all the best! Kind regards, Verena
  17. Hi @Rabindra sahoo, thanks for your question. Please get in touch with our MED-EL India office as mentioned above, they will know best about a local MED-EL representative in Odisha. Here are their contact details: MED-EL India Private Ltd. #505 Pragati House, 47-48 Nehru Place, New Delhi, India | 110019 New Delhi Phone 91-11-4160-7171 | Fax 91-11-4164-2800 | Email support@medel.in Hope that helps! Kind regards, Verena
  18. Hi @Mary Beth, sorry for the late reply. According to our experts there are no current studies specifically on this, so unfortunately I cannot share anything with you right now. If this should change, I will let you know. Best regards, Verena
  19. Hi @Mary Beth, thanks for your question. I will check with our experts if there is anything I can share with you and will get back to you asap. Best regards, Verena
  20. Hi HearPeers, Just in case you didn't see it already, we are now on Instagram! Head over to https://www.instagram.com/medel_global/ for behind the scenes stories and inspiring pictures from hearing implant recipients from around the world. Tag us with @medel_global or use the hashtag #medelmiracle for a chance to be featured on our channel. See you on Instagram! The HearPeers team
  21. Hi @Mary Beth, thanks for clarifying. We are waiting for a response from our experts and will get back to you. Kind regards, Verena
  22. Hi @C T lex, I heard back from our experts here and they advised that most people prefer to replace the whole Attachment Clip rather than just the Leash. However, if you want to replace just the leash you can do the following: 1. Pull one end of the leash through the loophole of the clip 2. Using forceps, carefully open up the loop on one end of the leach. 3. Pull the other end of the leash through the open loop. Kind regards, Mary
  23. Hi @C T lex, thanks for your question. I have forwarded your question to our experts here at MED-EL HQ, and I will get back to you with an answer asap. @Mary Beth thanks for the feedback, I have passed it on Kind regards, Verena
  24. Hi @khaled, OPUS 2 will continue to be sold in Egypt for the foreseeable future. Our experts also confirmed that service for OPUS 2 will be offered beyond 2020. Hope that helps! Kind regards, Verena
  25. Hi @khaled, thank you for your question! I have passed on your request, and we'll have more information for you soon. We will get back to you asap. Kind regards, Verena
  • Create New...