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MED-EL Moderator

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  1. Like
    MED-EL Moderator got a reaction from Mary Beth in New Samba   
    @Andre Belitardo sorry for the late reply! 
    I checked with our product experts and unfortunately easyTek does not work with SAMBA or SAMBA 2. 
    However, miniTek is still available directly through MED-EL, so if you are interested in one, please get in touch with your local MED-EL team directly. 
    Hope that helps! 
    Kind regards, Verena 
  2. Like
    MED-EL Moderator got a reaction from phobos512 in Rondo 3!   
    Hi @Mary Beth, 

    I just checked with our experts:
    For each fitting map it can be set to a telecoil only or mix. This cannot be changed by you, but has to be set up by your audiologist.

    Kind regards, 

    Mary 
  3. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 3!   
    Hi @Mary Beth, 

    I just checked with our experts:
    For each fitting map it can be set to a telecoil only or mix. This cannot be changed by you, but has to be set up by your audiologist.

    Kind regards, 

    Mary 
  4. Like
    MED-EL Moderator got a reaction from Jewel in It’s like Christmas in September!   
    Hi
    @Mary Beth We're glad you're excited about AudioStream :). According to our product experts, it is a mixed stream. The louder you switch your music source or phone call, the less you hear the environment and vice-versa.

    Kind regards, 

    Mary
  5. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 3!   
    Hi @Irl   Thank you for your question. 

    You can charge RONDO 3 on the go using the Charging Cable, which plugs into RONDO 3's cable port. The other side can then be connected via USB to a power bank for charging. 

    Regarding AudioLink, this is typically purchased separately. However, your local MED-EL representative is best placed to give exact details about this, as well as the upgrade kit, as this can vary from country to country.  You can find their details at https://www.medel.com/clinic-finder

    Kind regards, 

    Mary 

     
  6. Like
    MED-EL Moderator got a reaction from Mary Beth in What do the diamond magnet strengths mean?   
    Hi @Mary Beth, the icons on the magnets used for a CONCERTO implant will be the round dots (as in the image you have posted). 

    Kind regards, Barbara
  7. Like
    MED-EL Moderator got a reaction from Mary Beth in What do the diamond magnet strengths mean?   
    Hi @Mary Beth,
    thanks for your question. 
    The diamond icons show that magnet is a "RONDO 3 version" of the diametric magnet (so for SYNCHRONY implant).
    To make it easy to differentiate it from the RONDO 2 magnet (which has a different design) we've chosen a new icon.
    Kind regards, Barbara 
  8. Like
    MED-EL Moderator got a reaction from Jewel in Hi!   
    Hi @Robert thanks for your question! 
    I just double-checked with our product experts and they confirmed that SCUBA diving also should not be a problem with CONCERTO implants: 

    "Most water sports should not cause any problem as long as the external parts of the implant system are removed. If headgear or face mask are worn, care must be taken to ensure that the strap is not too tight over the site of the implant. In case the MED‑EL implant user wants to dive, the user should consult an experienced physician about the possibilities and personal restrictions when performing water sports, especially in the case of SCUBA diving. The implant is robust against pressure changes which occur during SCUBA diving to depths up to 50 m (165 ft)."
    Hope that helps! 
    Kind regards, Verena 
     
  9. Like
    MED-EL Moderator got a reaction from Mary Beth in Hi!   
    Hi @Robert thanks for your question! 
    I just double-checked with our product experts and they confirmed that SCUBA diving also should not be a problem with CONCERTO implants: 

    "Most water sports should not cause any problem as long as the external parts of the implant system are removed. If headgear or face mask are worn, care must be taken to ensure that the strap is not too tight over the site of the implant. In case the MED‑EL implant user wants to dive, the user should consult an experienced physician about the possibilities and personal restrictions when performing water sports, especially in the case of SCUBA diving. The implant is robust against pressure changes which occur during SCUBA diving to depths up to 50 m (165 ft)."
    Hope that helps! 
    Kind regards, Verena 
     
  10. Like
    MED-EL Moderator got a reaction from Jewel in Dental work and cochlear implant   
    HI @Valentin
    I heard back from our implant experts here at HQ. In principle, they do not see why using the scale would interfere with our implant systems, since the scale is not used close to your head and should confirm with electric safety and electromagnetic compatibility standards. However, Mi Body Composition Scale has not been specifically tested with our implants. Our experts cannot say whether the implant could interfere with the Mi Body Composition Scale system, and would recommend you follow the user manuals and guidelines provided by Mi Body Composition Scale. 

    Kind regards, 

    Mary 
  11. Like
    MED-EL Moderator got a reaction from Jewel in Dental work and cochlear implant   
    HI @Valentin, You can find the Medical Procedures manual here. Just select your country and implant system to select the correct one for you: https://www.medel.com/important-safety-information
    Kind regards, 

    Mary 
     
  12. Like
    MED-EL Moderator got a reaction from Mary Beth in Dental work and cochlear implant   
    HI @Valentin
    I heard back from our implant experts here at HQ. In principle, they do not see why using the scale would interfere with our implant systems, since the scale is not used close to your head and should confirm with electric safety and electromagnetic compatibility standards. However, Mi Body Composition Scale has not been specifically tested with our implants. Our experts cannot say whether the implant could interfere with the Mi Body Composition Scale system, and would recommend you follow the user manuals and guidelines provided by Mi Body Composition Scale. 

    Kind regards, 

    Mary 
  13. Like
    MED-EL Moderator got a reaction from Valentin in Dental work and cochlear implant   
    Hi @Valentin, 

    In the English version of the manual it states regarding Ultrasonic therapy: 
    "Ultrasonic therapy must not be used in the area of the implant, as the implant may not inadvertently concentrate the ultrasound field and cause harm"

    Regarding the biometrical weight scales - I have contacted our product experts for more information
    Kind regards, 

    Mary 
  14. Like
    MED-EL Moderator got a reaction from Mary Beth in Dental work and cochlear implant   
    Hi @Valentin, 

    In the English version of the manual it states regarding Ultrasonic therapy: 
    "Ultrasonic therapy must not be used in the area of the implant, as the implant may not inadvertently concentrate the ultrasound field and cause harm"

    Regarding the biometrical weight scales - I have contacted our product experts for more information
    Kind regards, 

    Mary 
  15. Like
    MED-EL Moderator got a reaction from Mary Beth in Dental work and cochlear implant   
    HI @Valentin, You can find the Medical Procedures manual here. Just select your country and implant system to select the correct one for you: https://www.medel.com/important-safety-information
    Kind regards, 

    Mary 
     
  16. Like
    MED-EL Moderator got a reaction from Mary Beth in AudioLink / Audio2Ear app when not online   
    Hi @Mary Beth ,

    Thanks for your feedback. Right now, we cannot include the Use Manuals on medel.com for regulatory reasons, but we hope to offer this in the future.

    Kind regards, Mary 
  17. Like
    MED-EL Moderator got a reaction from Mary Beth in BoneBridge for Single Sided defness (damaged cochlear auditory nerve)   
    Hi Mohammad, 

    We cannot give out specific medical advice here for legal reasons, so it is best to ask your hearing professional. We have also passed on your information to our team in Iran who will be able to look more into your case and help find the right option for you. 

    Kind regards, 

    Mary
  18. Like
    MED-EL Moderator got a reaction from Mohammad in BoneBridge for Single Sided defness (damaged cochlear auditory nerve)   
    @Mary Beth thanks for tagging us! 
    @Mohammad welcome to the HearPeers forum. 
    Sorry to read about your experiences. We'd liketo get you in touch with a MED-EL representative in Iran. They can provide more information about BONEBRIDGE and answer all your questions. I will send you a private message with more details. 

    Best regards, Verena 
  19. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 2 #4 magnet too weak?   
    @Mary Beth thanks for tagging us! 
    @Richard G have you told your local MED-EL team about your experiences? 
    I'll try to find out more from our product experts
    Best regards, Verena 
  20. Like
    MED-EL Moderator reacted to Mary Beth in Dental work and cochlear implant   
    @MED-EL Moderator
  21. Like
    MED-EL Moderator got a reaction from Mary Beth in BoneBridge for Single Sided defness (damaged cochlear auditory nerve)   
    @Mary Beth thanks for tagging us! 
    @Mohammad welcome to the HearPeers forum. 
    Sorry to read about your experiences. We'd liketo get you in touch with a MED-EL representative in Iran. They can provide more information about BONEBRIDGE and answer all your questions. I will send you a private message with more details. 

    Best regards, Verena 
  22. Like
    MED-EL Moderator reacted to Mary Beth in Rondo 3!   
    Thanks for the information Mary!  I am very excited!
    @MED-EL Moderator
  23. Like
    MED-EL Moderator got a reaction from phobos512 in Rondo 3!   
    @David V
    Great to read that you are excited about RONDO 3. 
    To answer your questions:
    A. RONDO 3 takes between 2.5 hours and 4 hours to fully charge from empty. 
    B. Much like SONNET 2, RONDO 3 uses AudioLink to connect to your phone via Bluetooth. You can also use it with the AudioKey 2 app, to manage settings etc directly from your phone. 
    C. When you put the telecoil adapter to RONDO 3, the audio processor will automatically switch to the telecoil mode. This will allow RONDO 3 to work with your Artone or Quattro neckloop devices.
    @phobos512
    RONDO 3 uses Qi technlogy for wireless charging. However, RONDO 3 has only been tested with the charging pad provided, so we cannot guarantee it will work with every Qi charging device. 
    Kind regards, 
    Mary 
  24. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 3!   
    @David V
    Great to read that you are excited about RONDO 3. 
    To answer your questions:
    A. RONDO 3 takes between 2.5 hours and 4 hours to fully charge from empty. 
    B. Much like SONNET 2, RONDO 3 uses AudioLink to connect to your phone via Bluetooth. You can also use it with the AudioKey 2 app, to manage settings etc directly from your phone. 
    C. When you put the telecoil adapter to RONDO 3, the audio processor will automatically switch to the telecoil mode. This will allow RONDO 3 to work with your Artone or Quattro neckloop devices.
    @phobos512
    RONDO 3 uses Qi technlogy for wireless charging. However, RONDO 3 has only been tested with the charging pad provided, so we cannot guarantee it will work with every Qi charging device. 
    Kind regards, 
    Mary 
  25. Like
    MED-EL Moderator reacted to Mary Beth in ASM 3 question about mic settings   
    @MED-EL Moderator
    Thank you so much for getting those answers Verena.  I am so happy we can have MAPs with all different features & mic settings on the Sonnet 2 or Rondo 3 at the same time!  This is so much better!  Thank you!
    And as an omni mic fan, I am thrilled omni only remains an option.  But I am very curious about ASM 3, especially adaptive intelligence strong, for use in noise and can not wait to try it.
    Thank you again for being so patient with all of my questions.  I appreciate it very much.
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