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MED-EL Moderator

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  1. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 2 meets mud event!   
    Hi @Mary Beth, 
    I've corrected your typo
    Best, Verena 
  2. Like
    MED-EL Moderator got a reaction from Mary Beth in Roger Pen.. Rechargeable vs Standard   
    Hi @Mary Beth, Thanks for the suggestion! We will pass this feedback on to the right teams here at HQ! Kind regards, Mary 
  3. Like
    MED-EL Moderator got a reaction from Mary Beth in NEW And need some advice   
    Hi @Ivycervantes,
    thanks for sharing your situation. We've sent you a private message to learn more about it and help resolve this issue.
    Kind regards,
    Barbara 
     
  4. Like
    MED-EL Moderator got a reaction from Jewel in New Med-El Synchrony internal implant FDA approved   
    Hi @Mary Beth, 
     
    Sorry for taking so long to get back to you on this. 
     
    The implant housing of SYNCHRONY ST is slightly thicker than the Mi1200. In addition, only the Mi1200 is available with a pin fixation.

    Although the Mi1210 SYNCHRONY ST cochlear implant was approved by the FDA, at this time there are no immediate plans to release this product in the US.

    Thanks for your patience, and sorry again for the delay in replying :). 

    Kind regards, 

    Mary 
  5. Like
    MED-EL Moderator got a reaction from Mary Beth in New Med-El Synchrony internal implant FDA approved   
    Hi @Mary Beth, 
     
    Sorry for taking so long to get back to you on this. 
     
    The implant housing of SYNCHRONY ST is slightly thicker than the Mi1200. In addition, only the Mi1200 is available with a pin fixation.

    Although the Mi1210 SYNCHRONY ST cochlear implant was approved by the FDA, at this time there are no immediate plans to release this product in the US.

    Thanks for your patience, and sorry again for the delay in replying :). 

    Kind regards, 

    Mary 
  6. Like
    MED-EL Moderator got a reaction from Mary Beth in NEWLY IMPLANTED   
    Hi @Mary Beth , 
    yes, the leash is the fixation line for the attachment clips  
     
    And welcome to the HearPeers Forum @Bindu, 
    on our website you can find all fixation options, including the attachment clips with the leash: 
    https://www.medel.com/support/rondo2/du_rondo2_attachment_clips
    We also have this Hands-On video on how to use the attachment clips: 
     
    Hope that helps! 
    Best regards, 
    Verena 
  7. Like
    MED-EL Moderator got a reaction from Mary Beth in Cleaning battery contacts with rubbing alcohol   
    Hi @Mary Beth, 

    Thanks for the question. You can clean the contacts with a cotton swab and a small amount of cleaning alcohol, jut be careful not to touch the battery contacts yourself. You can find exact instructions on p20 of the User Manual for the SONNET Rechargeable Battery Pack. The exact instructions are to: "Do not touch the battery contacts. If the contacts need to be cleaned, use a cotton swab and a small amount of cleaning alcohol. Gently wipe dry after cleaning.". 

    Kind regards, 

    Mary
  8. Like
    MED-EL Moderator got a reaction from Mary Beth in ADHEAR experiences   
    Hi @segoro72, 

    Sorry, I didn't see your comment before because you didn't tag me - writing in French is no problem: we just use google translate! 

    Since France has very strict rules about contacting and marketing products to customers, I am not sure if this is possible. Of course, you are always welcome to reach out to our team in France and ask. 

    Your ENT should also be able to advise you on all your options too. As I said, France is very strict about marketing of medical devices like this so going through your ENT is the best option. 

    Kind regards, 

    Mary
  9. Like
    MED-EL Moderator got a reaction from Joseph in Recommendations for hearing therapy in (south) London   
    Hi @Joseph, 
     
    Welcome to HearPeers! As Vera says, our MED-EL UK team should be able to help you with this.
    Their details can be found here: https://www.medel.com/en-gb/about-medel/united-kingdom


    You might also find some of our English rehabilitation blog posts handy. You can find them here: https://blog.medel.com/tips-and-tricks/

    Kind regards, 

    Mary
  10. Like
    MED-EL Moderator got a reaction from Mary Beth in New Med-El Synchrony internal implant FDA approved   
    Hi @Mary Beth, Thanks for checking in on this: we are waiting for an answer and will let you know once we hear back

    Thanks, 

    Mary 
  11. Like
    MED-EL Moderator got a reaction from Mary Beth in Recommendations for hearing therapy in (south) London   
    Hi @Joseph, 
     
    Welcome to HearPeers! As Vera says, our MED-EL UK team should be able to help you with this.
    Their details can be found here: https://www.medel.com/en-gb/about-medel/united-kingdom


    You might also find some of our English rehabilitation blog posts handy. You can find them here: https://blog.medel.com/tips-and-tricks/

    Kind regards, 

    Mary
  12. Like
    MED-EL Moderator reacted to Mary Beth in Remote Battery Pack   
    Thank you Verena!  @MED-EL Moderator
    I have the mini battery pack and I’m glad to know it will work with Rondo 2 processors if I get them.
  13. Like
    MED-EL Moderator got a reaction from Mary Beth in Remote Battery Pack   
    Hi @Mary Beth, 
    actually it's the other way round This is the previous version of the battery back. 
    Best regards, Verena 
  14. Like
    MED-EL Moderator reacted to segoro72 in ADHEAR experiences   
    Merci Med-el Moderator. Je les contaterai dès que possible
  15. Like
    MED-EL Moderator got a reaction from Mary Beth in Info automatically displayed st bottom of posts   
    Hi @Mary Beth, 

    Thanks for the feedback. It is not something possible right now, but I have fed this back to the forum's tech team to consider for future upgrades. 

    Kind regards,

    Mary
  16. Like
    MED-EL Moderator got a reaction from Mary Beth in ADHEAR experiences   
    Hi @segoro72, 

    Thanks for your interest in ADHEAR. You can contact our team in Paris using the details here: https://www.medel.com/fr/contact. They will be able to let you know about the options for testing ADHEAR. 

    Kind regards, 

    Mary
  17. Like
    MED-EL Moderator got a reaction from Mary Beth in Using telecoil with one Rondo 2 and one Rondo 1   
    Hi @Mary Beth, I have asked our expert on all things Telecoil, though he is off this week so I might not be able to get an answer for a few days. 

    I will let you know once I hear back. 

    Kind regards, 

    Mary 
  18. Like
    MED-EL Moderator got a reaction from Mary Beth in Updates from Rondo 2 users   
    Hi @Mary Beth, 
    yes, the RONDO 2 starts up with the same settings it was set to before turning off. 

    Kind regards, 
    Verena 
  19. Like
    MED-EL Moderator got a reaction from Jewel in Loving my Rondo2!!!   
    Hi Mary Beth, 
    That is a useful bit of feedback, thank you! I will pass it on to our Product teams here in HQ. 

    Kind regards, 

    Mary
  20. Like
    MED-EL Moderator got a reaction from Mary Beth in RONDO GRIPWEAR QUESTION   
    Hi All, 
     
    Thanks for your comment, I am just checking with my colleagues to see if they have any tips for this.

    Kind regards, 

    Mary 
  21. Like
    MED-EL Moderator got a reaction from Mary Beth in How long have you been implanted?   
    Thanks for the suggestion @Mary Beth, this does sound interesting indeed! 

    Sassychele - I will send you some more info in a private message :). 

    Kind regards, 

    Mary 
  22. Like
    MED-EL Moderator got a reaction from Mary Beth in Polls: How can we improve using polls?   
    Hi @Mary Beth, 
     
    Thanks for your comments and suggestions. Unfortunately there is no easy way for us to change the poll settings according to your suggestions. I would suggest always adding "Poll" to the title of the topic so people know and get used to see the polls at the top.  

    Regarding seeing who voted in each poll - I have changed this setting so you should be able to see now (or at least in future polls). 

    I hope this helps!

    Kind regards, 

    Mary 
  23. Like
    MED-EL Moderator reacted to Mary Beth in How long have you been implanted?   
    @sassychele02
     
    Sometimes @MED-EL Moderator seeks out guest articles.  Sounds like this would be very interesting.  
  24. Like
    MED-EL Moderator reacted to sassychele02 in How long have you been implanted?   
    @Mary Beth thank you. I will visit 5he forum more often. I just started back college full time. Getting used to being g surrounded by so many young people on campus. It's definitely different this time around in my late 40's AND being able to hear and understand and participate in class discussions. I would love to start a blog or article on the differences between now and 30 years ago as a young undergraduate just coming to grips with severe hearing loss. Anyone have any ideas where to submit such an article or blog?
  25. Like
    MED-EL Moderator got a reaction from Mary Beth in Polls   
    Great that the feature is working. Here's how you set it up: 
    Click on the start new topic button In the content field put a title and comment as usual Click on the "Poll" tab (next Fill in the poll title  Add a closing date (optional) Add a question title Offer some choices Click on Submit topic Note that you have to fill in the required fields under "content" or you will get an error code. 

    The person who starts the pole can see who has voted for what. Others just see how many people voted for what.

    Hopefully that makes sense: Try having a go with it and let me know if you have any issues / questions! 
     
    Happy polling! 

    Mary 

     
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