Jump to content

MED-EL Moderator

Administrators
  • Content Count

    356
  • Joined

  • Last visited

  • Days Won

    53

Reputation Activity

  1. Like
    MED-EL Moderator got a reaction from Mary Beth in Deaf from birth   
    @Mary Beth Thanks for tagging us! 
    @I.D welcome to the HearPeers forum! I've sent you a private message to learn more about your child's situation. 
    Best regards, Verena  
  2. Like
    MED-EL Moderator reacted to Mary Beth in More free rehab guides from Med-El   
    https://blog.medel.com/rehab-for-adults-new-resources-available/
     
    @MED-EL Moderator  Thank you!
  3. Like
    MED-EL Moderator got a reaction from Mary Beth in MED EL OPUS 2 Working issue   
    Hi @asad_xtc,
    thanks for your post. We've sent you a private message to learn more and help resolve this issue so your child gets back to hearing asap.
    @Mary Beth , thanks for tagging us!
    Best regards, Barbara 
  4. Like
    MED-EL Moderator reacted to Mary Beth in New rehab guides from Med-El   
    I am always thankful for free rehab guides from Med-El .  Thank you @MED-EL Moderator
    https://www.medel.com/support/rehab/rehabilitation-downloads
  5. Like
    MED-EL Moderator got a reaction from Mary Beth in Hello...   
    Hi @phobos512, 
    thanks for your question. We have never heard of this issue before, so unfortunately I don't know what the reason could be. 
    I'd recommend to check the app settings on your phone again or have someone look into them. 
     
    Moreover, if you have any further questions about MED-EL cochlear implants or the candidacy process, we'd be happy to get you in touch with your local MED-EL representative. 
    Best regards from MED-EL HQ in Austria, 
    Verena 
  6. Like
    MED-EL Moderator got a reaction from Mary Beth in Skinit   
    Hi again @Forrest & @Mary Beth, 
    I checked with our RONDO 2 experts and they told me the following: We recommend to refrain from applying design skins or other stickers to RONDO 2. Adding stickers may increase the weight of the single unit processor, moreover there is the risk that the microphone might be covered by accident. Since this does not happen with design covers, we recommend the use design covers instead of skins or stickers. 
    Hope that answers your question. 
    Best regards, 
    Verena  
     
  7. Like
    MED-EL Moderator got a reaction from Mary Beth in Skinit   
    Hi @Forrest & @Mary Beth,
    thanks for your question. I will double-check with our product experts about applying skins or stickers to RONDO 2 and will get back to you. 
    In general, we recommend - as Mary Beth said - design covers for RONDO 2. You can read more about them on our website: https://www.medel.com/en-us/hearing-solutions/accessories/design-covers
    As an US user, you can also order them in the US webshop: https://www.medel.com/en-us/mymed-el-shop
    Best, 
    Verena 
  8. Like
    MED-EL Moderator got a reaction from Jewel in Remote MAPpings and Remote activations   
    Hi @Mary Beth, 
    I now do have an answer from our experts from the US team for you: 
    We’re working individually with our clinicians to provide as much support as possible during these unprecedented times. We recommend contacting your clinician to set up a virtual appointment – our Clinical support team will work with your audiologist separately to make sure they have all the support and resources they need. 
    Hope that helps!
    Verena 
  9. Like
    MED-EL Moderator got a reaction from Mary Beth in Remote MAPpings and Remote activations   
    Hi @Mary Beth, 
    I now do have an answer from our experts from the US team for you: 
    We’re working individually with our clinicians to provide as much support as possible during these unprecedented times. We recommend contacting your clinician to set up a virtual appointment – our Clinical support team will work with your audiologist separately to make sure they have all the support and resources they need. 
    Hope that helps!
    Verena 
  10. Like
    MED-EL Moderator got a reaction from Valentin in MED-EL is here for you.   
    Dear HearPeers, 
    As the situation around the world develops due to COVID-19 (coronavirus), we just wanted to let you know that MED-EL is here for you. 
    Our local teams continue to offer customer support in whatever way country restrictions allow them to. You can find the contact for your nearest MED-EL office here: https://www.medel.com/about-medel/med-el-offices-worldwide
    We are still moderating this forum during the week (Monday to Friday) so if you have any other questions you are always welcome to tag or message us.
    All the best, 
    The HearPeers Support Team

  11. Like
    MED-EL Moderator got a reaction from Mary Beth in Hi!   
    Hi again @tna9001, 
    I've now heard back from our experts and I do have good news for you: SCUBA diving with your MED-EL CI is fine, as long as you remove the external audio processor. 
    This statement is taken from the Instructions for Use for our SYNCHRONY cochlear implant: 
    "Most water sports should not cause any problem as long as the external parts of the implant system are removed. If headgear or face mask are worn, care must be taken to ensure that the strap is not too tight over the site of the implant. In case the MED‑EL implant user wants to dive, the user should consult an experienced physician about the possibilities and personal restrictions when performing water sports, especially in the case of SCUBA diving. The implant is robust against pressure changes which occur during SCUBA diving to depths up to 50 m (165 ft)."
    Hope this information helps! If have any other questions about sports with your new CI, please just let us know!
    Best regards, Verena 
  12. Like
    MED-EL Moderator got a reaction from Mary Beth in Hi!   
    Hi @Mary Beth thanks for tagging us! 
    @tna9001 Congrats on your CI and fingers crossed that your activation can happen soon! 
    I will check with our product experts about the SCUBA diving and will get back to you asap. 
    Best regards, Verena 
  13. Like
    MED-EL Moderator got a reaction from Mary Beth in Direct streaming through app or AudioLink   
    Hi @Mary Beth, thanks for tagging us.
    The Audio2Ear is a MED-EL app (a converter app) to stream music wirelessly from the phone via AudioLink to your SONNET 2/SONNET audio processor. It has been relased a few weeks ago and can be used on Android and iPhone. 
    Kind regards, Barbara
     
  14. Like
    MED-EL Moderator reacted to Mary Beth in Med-El created a new Spotify list   
    https://open.spotify.com/user/medelcochlearimplants/playlist/4wi6FARvfDXt1WgcqunPIm?si=w744iZ8bTG6XKGXj2yvbvQ
  15. Like
    MED-EL Moderator got a reaction from Hicksy in MED-EL is here for you.   
    Dear HearPeers, 
    As the situation around the world develops due to COVID-19 (coronavirus), we just wanted to let you know that MED-EL is here for you. 
    Our local teams continue to offer customer support in whatever way country restrictions allow them to. You can find the contact for your nearest MED-EL office here: https://www.medel.com/about-medel/med-el-offices-worldwide
    We are still moderating this forum during the week (Monday to Friday) so if you have any other questions you are always welcome to tag or message us.
    All the best, 
    The HearPeers Support Team

  16. Like
    MED-EL Moderator got a reaction from Mary Beth in MED-EL is here for you.   
    Dear HearPeers, 
    As the situation around the world develops due to COVID-19 (coronavirus), we just wanted to let you know that MED-EL is here for you. 
    Our local teams continue to offer customer support in whatever way country restrictions allow them to. You can find the contact for your nearest MED-EL office here: https://www.medel.com/about-medel/med-el-offices-worldwide
    We are still moderating this forum during the week (Monday to Friday) so if you have any other questions you are always welcome to tag or message us.
    All the best, 
    The HearPeers Support Team

  17. Like
    MED-EL Moderator reacted to Mary Beth in Live captions during video meetings   
    Live captions during video meetings 
    Remote learning for deaf and hard-of-hearing students and adults
    After reading numerous reports of using the live captioning features on Google Hangouts/Google Meet and Microsoft TEAMS, here is what I have learned so far.  Just sharing in case it helps someone.
    GOOGLE HANGOUTS/GOOGLE MEET
    Google Hangouts has live captions but inviting someone to a video session in Google Hangouts requires the person to have an email address ending that matches my school account (@district dot org).  If the person does not have an email address that matches my school account, the video session is automatically moved to Google Meet.  Google Meet has live captions as options for all.
    Here is the catch.....someone must have Google Suite in order to schedule the Google Meet.
    The live captions have ranged from excellent to terrible depending on the strength of the connections.
    MICROSOFT TEAMS
    Microsoft TEAMS has live captions for apps downloaded on computers and phones.  It appears as ONLY those people who have a Microsoft account (school/business/personal) see the option for live captions.  Others who have been invited as GUESTS who are signed in with an email address that does not match a Microsoft account, do not seem to have the option for live captions.
    The live captions have been terrific.
    WORK AROUNDS
    People are finding work arounds when not every participant has access to live captions.  Here are a few work arounds:
    1). Running a speech to text app like LiveTranscribe on a second device while streaming the audio of the video meeting through their main device’s speakers.
    2). One person shares their screen that has captions with the group so all can see the captions.
    3). One person sets up a second device that is  running a speech to text app like LiveTranscribe right next to their face so their video feed includes both their face and captions.
    4). Using three devices!  Use one to participate in the meeting as usual.  Use a second one to run a speech to text app like LiveTranscribe while allowing your main device to play audio through its speakers.  Use a third device set up to zoom in on the captions to join the meeting as a separate “participant”.
     
  18. Like
    MED-EL Moderator got a reaction from Mary Beth in Tanya   
    Hi @Tanya, 
    induction stoves are okay to use with a cochlear implant. There shouldn't be any sound sensations or issues for the implant if your son keeps his head a minimum distance of about 5-10 cm (2-4 inches) from the induction cooktop. In some rare cases, it may temporarily reduce the processor’s sound volume. The volume should return to normal once the person moves away from the cooktop.
    Hope this helps!
    Kind regards, Verena 
  19. Like
    MED-EL Moderator got a reaction from Mary Beth in AudioLink for Sonnets   
    Hi @Mary Beth, thanks for tagging us. 
    Our product experts just confirmed: No, it is not possible to stream to SONNET 2 without using AudioLink. For phone calls as well as other audio streaming SONNET 2 users still need  AudioLink. 
    Hope that answer helps and sorry about the confusion!
    Best regards, Verena 
  20. Like
    MED-EL Moderator got a reaction from Mary Beth in Tanya   
    Hi @Tanya, thanks for your question!
    I will double-check with our product experts and will get back to you asap. 
    Best regards, Verena 
  21. Like
    MED-EL Moderator got a reaction from Mary Beth in Lost Rondo 2   
    Hi @Mary Beth, 
    since these adhesive labels are not produced by MED-EL, our product expers cannot give an official recommendation to use them on RONDO 2, but they don't expect any issues when using it. 
    Best regards, Verena 
  22. Like
    MED-EL Moderator got a reaction from Mary Beth in Lost Rondo 2   
    Hi @Mary Beth, thanks for your question. I'll check with our product experts and get back asap  
    Best regards, 
    Verena
  23. Like
    MED-EL Moderator reacted to Mary Beth in Using the FineTuner Echo AND the AudioKey app   
    @MED-EL Moderator
    Tgat I go is very helpful Verena.  Thank you!
  24. Like
    MED-EL Moderator got a reaction from Mary Beth in Using the FineTuner Echo AND the AudioKey app   
    Hi @Mary Beth, 
    thanks for tagging us and sorry to hear about the confusion!
    I double-checked with our product experts and here is their answer:
    You can use either FineTuner Echo or the AudioKey app with SONNET 2. There is no need to disconnect the Bluetooth connection, but you need to close the app before using the FineTuner Echo. If you have the app open while trying to use FineTuner Echo, the FineTuner Echo will say "out of reach". So, simply close the app and you're ready to use the FineTuner Echo 😃
    Hope that helps!
    Verena
     
  25. Like
    MED-EL Moderator got a reaction from Mary Beth in Adorable voices of little children   
    Hi @Mary Beth, 
    thanks so much for sharing this. Great to read that you were able to enjoy this lovely birthday message
    Best regards, 
    Verena
×
×
  • Create New...