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MED-EL Moderator

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  1. Like
    MED-EL Moderator got a reaction from Mary Featherston in How did your CI change your life?   
    To celebrate the International CI Day on February 25th, we'll do a post on Social Media with quotes, pictures, videos and stories from MED-EL recipients, showing how CIs can change people's lives.   We'd love to share hearing journeys of members of the HearPeers Forum in this special post then as well! If you like to be part of it, pleas send us your video messages, photos or written stories about your hearing journey via direct message or post them in a comment below!   Thanks and best regards,  Your MED-EL Social Media Team
  2. Like
    MED-EL Moderator got a reaction from Megan L. in How did your CI change your life?   
    To celebrate the International CI Day on February 25th, we'll do a post on Social Media with quotes, pictures, videos and stories from MED-EL recipients, showing how CIs can change people's lives.   We'd love to share hearing journeys of members of the HearPeers Forum in this special post then as well! If you like to be part of it, pleas send us your video messages, photos or written stories about your hearing journey via direct message or post them in a comment below!   Thanks and best regards,  Your MED-EL Social Media Team
  3. Like
    MED-EL Moderator got a reaction from Mary Beth in How did your CI change your life?   
    To celebrate the International CI Day on February 25th, we'll do a post on Social Media with quotes, pictures, videos and stories from MED-EL recipients, showing how CIs can change people's lives.   We'd love to share hearing journeys of members of the HearPeers Forum in this special post then as well! If you like to be part of it, pleas send us your video messages, photos or written stories about your hearing journey via direct message or post them in a comment below!   Thanks and best regards,  Your MED-EL Social Media Team
  4. Like
    MED-EL Moderator got a reaction from Mary Beth in Implantes de oido medii   
    Hi @Laura verdaguer,
    this forum is hosted and monitored by MED-EL. As the Carina middle ear implant is a implant from another manufacturer, we are not able to give any further information. We'd recommend to get in touch with their customer service for further support. 
    If you want to learn more about MED-EL's middle ear implant VIBRANT SOUNDBRIDGE please head over to our website: https://www.medel.com/hearing-solutions/vibrant-soundbridge 
     
    Kind regards,
    Barbara 
     
  5. Like
    MED-EL Moderator got a reaction from John R in Sonnet 2 omni mic setting option?   
    Hi @Mary Beth, 
    yes, that is still possible. Directionality works the same as in the former devices.
    Kind regards, 
    Verena
  6. Like
    MED-EL Moderator got a reaction from Dani in Rondo 3 lowest sensitivity setting   
    Hi @Mary Beth sorry for our late reply! Here is what our product experts say: 
     
    With the RONDO 3 and MAESTRO 9 it is possible to have a map with a “DAI only” setting. By having the Telecoil Adapter connected and the “DAI only” setting activated, only the signal received by the telecoil is being processed.
    By having the “DAI only” setting activated on one map only, the Telecoil Adapter may remain connected.

    Hope that helps!
    Verena
  7. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 3 lowest sensitivity setting   
    Hi @Mary Beth sorry for our late reply! Here is what our product experts say: 
     
    With the RONDO 3 and MAESTRO 9 it is possible to have a map with a “DAI only” setting. By having the Telecoil Adapter connected and the “DAI only” setting activated, only the signal received by the telecoil is being processed.
    By having the “DAI only” setting activated on one map only, the Telecoil Adapter may remain connected.

    Hope that helps!
    Verena
  8. Like
    MED-EL Moderator got a reaction from Lynda in New Med-El USA zoom meetings   
    @Mary Beth thanks for tagging us! 
     @Lynda I just replied to your message and sent you the link via private message
    Best, Verena
  9. Like
    MED-EL Moderator got a reaction from Mary Beth in New Med-El USA zoom meetings   
    @Mary Beth thanks for tagging us! 
     @Lynda I just replied to your message and sent you the link via private message
    Best, Verena
  10. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 3 lowest sensitivity setting   
    @Mary Beth thanks for your questions! 
    I'll check with our product experts and will get back to you asap
    Best, Verena 
  11. Like
    MED-EL Moderator got a reaction from Mary Beth in rondo 3   
    @Mary Beth thanks for tagging us! 
    @Gheorghe Ilas thanks for your post! 
    You can find more information about RONDO 3 here: 
    https://www.medel.com/hearing-solutions/cochlear-implants/rondo3 
    https://blog.medel.com/meet-rondo3/ 
     
    For more information about RONDO 3 in Romania, please get in touch with your local MED-EL representative. You can find the contact details of all representatives in your country on https://www.medel.com/clinic-finder/ 
    Best regards, Verena 
  12. Thanks
    MED-EL Moderator got a reaction from Kylie in Happy Holidays from MED-EL   
    Dear HearPeers members,

    Thank you very much for being so active on the forum and sharing so much information and tips!
    Especially in such difficult times, the mutual support is of inexpressible value for every forum member (and those who want to become one :-)).

    We really appreciate your engagement and the time you invest to support other users, parents and candidates. A big THANK YOU for making the HearPeers Forum such a great place!

    The whole MED-EL team wishes you a wonderful holiday season – enjoy it with your loved ones as much as possible (online or offline), stay safe and have a brilliant start to 2021!

    Your MED-EL Social Media Team   Please note: During the holiday period (24th December to 4th January) we will not be monitoring this forum. If you need any urgent support, please contact your local MED-EL representative. You can find their details here: https://www.medel.com/clinic-finder
  13. Like
    MED-EL Moderator got a reaction from Mary Beth in Cable for opus 2 procesor london   
    Hi @Mr-LJ, we are happy to forward your request to our MED-EL team in the UK so they can contact you directly regards AudioStream. That's why we've just sent you a private message for contact details etc.
    Best regards, Barbara 
  14. Like
    MED-EL Moderator got a reaction from Mary Beth in Cable for opus 2 procesor london   
    Hi @Mr-LJ thanks for letting us know. You can reach the MED-EL UK team directly at phone: +44 330 1235601 or via email: customerservice@medel.co.uk
    If you send us a private message with your contact details (please do not post them here in the public thread), we are happy to forward your request also to our colleagues in the UK to get in touch with you as soon as possible. 
    Kind regards, Barbara 
  15. Like
    MED-EL Moderator reacted to Mr-LJ in Cable for opus 2 procesor london   
    @MED-EL Moderator Thanks Barbara for your very quick reply, yes I found the private message.
     
  16. Like
    MED-EL Moderator got a reaction from Mary Beth in is it possible for some one 45 years old to get a cocular ear as the girl has been told that because of her age the brain can not learn   
    HI @Colin Hatcher, Thanks for reaching out and for your question.

    There are a number of factors that can determine whether a cochlear implant will be a good match for someone, including their current age, severity of their hearing loss, and their age when their hearing loss began. Since we cannot give out specific advice on social media, I would suggest you get in touch with our team in Australia. They will be able to take a closer look at your friend's particular hearing loss and advise whether there is a hearing solution for her. You can contact them on: 
    Phone: +61 (0) 2 9690 2455
    Email: office@medel.com.au

    Kind regards, 

    Mary  
  17. Like
    MED-EL Moderator got a reaction from Mary Beth in Cable for opus 2 procesor london   
    Hi @Pawel Kowalczyk We've replied to your private message with details about our UK office and webshop in case you need them in the future. In the meantime, great to see that @Mr-LJ was able to help you out. Very kind! 

    Kind regards,

    Mary 
  18. Like
    MED-EL Moderator got a reaction from Mary Beth in AudioStream with Sonnet 1 question   
    Hi @Mary Beth thanks for tagging us. 
    When you put on the AudioStream cover and don't stream, it does not drain any battery or change the mic settings.
    But as soon as AudioStream gets "active" (when you start streaming / a stream is going on) the settings switch to omni-directional mode and it drains more battery (as with any other streaming device).
    Kind regards, Barbara 
     
     
     
  19. Like
    MED-EL Moderator got a reaction from Mary Beth in ideas4ears contest   
    It’s time to get creative! We are calling all creative little geniuses out there!
    Until the 17th of January 2021 the ideas4ears children’s invention contest is open for entries. Children ages 6-12 can send us a video, drawing, photo or description of their invention to help people with hearing loss.
    The finalists and grand prize winners of ideas4ears will be in the running to win educational resources to support their learning while home-schooling. Participants have a chance to win notebook computers, tablets, and special prize packs.
    Here you can watch last year’s participants: https://youtu.be/C0z_aAzLgOc
     
    Head over to www.ideas4ears.org to learn more!
     
    We are looking forward to many great ideas!
    Best regards,
    the MED-EL Social Media Team

  20. Like
    MED-EL Moderator got a reaction from Mary Beth in Possible Candidate for Bonebridge Implant   
    @Natasha thanks for the update! If you need further assistance from our side, please let us know Best, Verena 
  21. Like
    MED-EL Moderator got a reaction from Mary Beth in Possible Candidate for Bonebridge Implant   
    Hi @Natasha, welcome to the HearPeers forum and thanks for sharing your hearing background with us. 
    I'd recommend you get in touch with our Canada office about this. They will have more information about BONEBRIDGE for you and they can have a closer look at your case and refer you to a specialist in your area. Please find their contact details below: 
     
    MED-EL Canada Corporation
    123 Edward Street, Suite 908
    M5G1E2 Toronto | Canada
    Phone +1 416 9269998 | Fax +1 416 9260209
    officecanada@medel.com 
     
    Hope that helps! 
    If you have any further questions, we are happy to answer them. 
    Best regards from MED-EL HQ in Austria, 
    Verena 
  22. Thanks
    MED-EL Moderator got a reaction from Salik in Using the mini battery pack with Rondo 3   
    Hi @Salik, yes, the mini battery pack can also be used with RONDO 2. Please find more information on our website: https://www.medel.com/support/product-support/audio-processors/rondo2/du_rondo2_mini_battery_pack 

    Best regards, Verena 
  23. Like
    MED-EL Moderator got a reaction from Mary Beth in Hi... am I a bonebrigde candidate?   
    @Mary Beth thanks for tagging us! 

    @Tanja welcome to the HearPeers forum! I'll send you a private message with the contact details of our MED-EL Deutschland support team who would be happy to support you and answer all your questions

    Best regards, Verena 
  24. Thanks
    MED-EL Moderator got a reaction from Salik in Using the mini battery pack with Rondo 3   
    Hi @Mary Beth, I've now heard back from our product experts. 
    Yes, you are right, using the mini battery pack in the morning to extend battery life would work. As soon as RONDO 3 is connected to the mini battery pack, the audio processor uses the mini battery pack's battery, no matter how much the internal battery is charged
    Hope that answers your question! 
    Best, Verena 
  25. Like
    MED-EL Moderator got a reaction from Mary Beth in زراعة قوقعة ميدال و تاثيرها على النمو الدراسي في الجزائر   
    @Ouaroud mihoubi thanks for letting me know! Unfortunately I do not have more information about this, because ambassador programs and all other activities in individual countries are coordinated by our local MED-EL teams. However, if I hear about any opportunities for you, I will be in touch  
    Best, Verena 
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