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MED-EL Moderator

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  1. Like
    MED-EL Moderator got a reaction from Mary Beth in Problem with forum   
    Hi all, 

    To edit your email notification preferences please go here: https://forum.hearpeers.com/notifications/options/ (make sure you are signed in). 

    I have not been able to work out why some of you don't always get emails, but I will ask our support team for more info. But please do let me know if this problem stops once you have changed your settings. 

    Kind regards, 

    Mary
  2. Like
    MED-EL Moderator got a reaction from Mary Beth in Selecting the best assistive tech for the listening situation   
    Hey @Mary Beth, thanks for tagging us. We're just double-checking with our experts and wil get back to you asap
  3. Like
    MED-EL Moderator got a reaction from Mary Beth in Sonnet 2 omni mic setting option?   
    Hi @Mary Beth, 
    yes, that is still possible. Directionality works the same as in the former devices.
    Kind regards, 
    Verena
  4. Like
    MED-EL Moderator got a reaction from Mary Beth in Bonebridge disappointment!   
    Hi @Steven,
    thanks for commenting and sorry to hear about your disappointment. 
    We've sent you a private message to learn more about your situation. 
    Kind regards, 
    Verena
  5. Thanks
    MED-EL Moderator got a reaction from imran khan in warranty or damage OPUS-2   
    Hi @imran khan, 
    we've sent you a private message for more information
    Best regards, Verena
  6. Like
    MED-EL Moderator got a reaction from Mary Beth in warranty or damage OPUS-2   
    Hi @imran khan, 
    we've sent you a private message for more information
    Best regards, Verena
  7. Like
    MED-EL Moderator got a reaction from imran khan in SONNET 2. Made For You.   
    Hi Everyone, 

    Today we launched our new SONNET 2 audio processor. Designed to help you hear your best, wherever your day takes you. It seamlessly adjusts to your environment and minimizes distracting noise, so you can chat with confidence. And if you want to change settings yourself, you can do it in seconds with the new AudioKey app. 

    With SONNET 2 you can stream music and phone calls directly to your processor using AudioLink, our new universal connectivity device. AudioLink even works a remote microphone, ideal for clear listening in meetings or classrooms. Enjoying sound has never been so simple!
    Rain, sweat, and dust are all taken care of thanks to SONNET 2’s water-resistant design. If you want to go swimming, just pop on WaterWear to make it fully waterproof. And with hundreds of color combinations, flexible battery options, and a modular design, it’s easy to fit SONNET 2 to your everyday life. 

    You can find out more about SONNET 2 and how it fits to your lifestyle with this fun quiz: https://sonnet2.medel.com/. 

    Or take a closer look at all its features with our product experts over on the MED-EL blog: https://blog.medel.com/sonnet2-cochlear-implant-audio-processor/

     
  8. Like
    MED-EL Moderator got a reaction from Peppe89 in Audiolink / Batteries ??   
    Hi @Peppe89, It seems that this is indeed a different kind of AudioLink. You can read more about MED-EL's AudioLink here: https://www.medel.com/hearing-solutions/accessories/connectivity/audiolink. Kind regards, Mary 
  9. Like
    MED-EL Moderator got a reaction from Jdashiell in Med-El has a new blog on rehab help for adults!   
    We know this has been something that many of you have wanted to for sometime! We are glad you are excited :). Kind regards, Mary 
  10. Like
    MED-EL Moderator got a reaction from Mary Beth in Med-El has a new blog on rehab help for adults!   
    We know this has been something that many of you have wanted to for sometime! We are glad you are excited :). Kind regards, Mary 
  11. Like
    MED-EL Moderator got a reaction from Mary Beth in Implante de Conducción Ósea BONEBRIDGE y quiero cambiar por el fondo 2   
    Hi @Luis Eduardo Sanabria este, 
    thanks for your post!
    If you need assistance with BONEBRIDGE and your audio processor, please get in touch with your local MED-EL team. They will be able to assist you and to offer customer service in Spanish too. You can find their contact details here: https://www.medel.com/clinic-finder

    Best regards, 
    Verena 
  12. Like
    MED-EL Moderator got a reaction from Andy in Rondo 2 on airplanes   
    Hi @Mary Beth & @Evren, 
    thanks for the feedback and the suggestions - we'll pass them on
    Best, 
    Verena 
  13. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 2 on airplanes   
    Hi @Mary Beth & @Evren, 
    thanks for the feedback and the suggestions - we'll pass them on
    Best, 
    Verena 
  14. Thanks
    MED-EL Moderator got a reaction from Evren in Rondo 2 on airplanes   
    Hi @Mary Beth & @Evren, 
    thanks for the feedback and the suggestions - we'll pass them on
    Best, 
    Verena 
  15. Like
    MED-EL Moderator got a reaction from Mary Beth in AudioKey info   
    Hi @iHM24, thanks for your question and for your interest in AudioKey. 
    So far we have released AudioKey in more than 80 countries worldwide, however, due to regulatory reasons the app is not available in every country yet. Please check your local app store to see if you can already download it

    Kind regards, Verena 
  16. Like
    MED-EL Moderator got a reaction from Mary Beth in Med-El web shop   
    Hi @Mary Featherston, Sorry to read that you have had problems with this. Unfortunately i cannot access the Webshop from here in Austria so I can't check this for you, but the customer service team in the US will be able to help if you are still having problems. Their details are: Tel.: 888-633-3524E-Mail: customerservice.us@medel.com . Kind regards, Mary  
  17. Like
    MED-EL Moderator got a reaction from Mary Beth in No disposable batteries in dry kits!   
    Hi @Mary Beth, 
    Sorry for the confusion about this. In the “Support” section on our website, you can find the latest update with our experts’ recommendation on how to use the dry kits for the different audio processors.
    For SONNET and SONNET 2 all batteries should be removed before placing the audio processor in the drying kit:
    https://www.medel.com/support/audio-processors/sonnet/basic-care/sonnet_basiccareandmaintenace
    https://www.medel.com/support/audio-processors/sonnet2/basic-care/sonnet2_basiccareandmaintenance
    The same applies to RONDO:
    https://www.medel.com/support/audio-processors/rondo/basic-care/rondo_basiccareandmaintenace
    Hope this helps!
    Kind regards,
    Verena
  18. Like
    MED-EL Moderator got a reaction from Mary Beth in Mix ratio options   
    Hi @Mary Beth, Another great question - I'll get back to you once I hear back from the experts. Kind regards, Mary 
  19. Like
    MED-EL Moderator got a reaction from Mary Beth in Binaural mono or separate left/right stereo?   
    @Mary Beth, I'm just finding this out for you and will let you know when I hear back. Kind regards, Mary
  20. Like
    MED-EL Moderator got a reaction from Mary Beth in ASM options for OPUS 2   
    @Mary Beth Interesting question - I'm asking our experts about this one and will let you know once I hear back. Kind regards, Mary 
  21. Like
    MED-EL Moderator reacted to Mary Beth in Request for new TOPIC folder   
    Thank you Mary!
    @MED-EL Moderator
  22. Like
    MED-EL Moderator got a reaction from Jewel in Rondo2: securing replacement leash to clip   
    Hi @C T lex, I heard back from our experts here and they advised that most people prefer to replace the whole Attachment Clip rather than just the Leash.

    However, if you want to replace just the leash you can do the following:
    1.       Pull one end of the leash through the loophole of the clip
    2.       Using forceps, carefully open up the loop on one end of the leach.
    3.       Pull the other end of the leash through the open loop.
    Kind regards,

    Mary
  23. Thanks
    MED-EL Moderator got a reaction from Jewel in SONNET 2   
    Hi @Jewel, thanks for the question. The dimensions are the same as SONNET. The main improvments with SONNET 2 are internal, for example the new Automatic Sound Management 3.0 with Adaptive Intelligence for more comfortable hearing. Kind regards, Mary
  24. Like
    MED-EL Moderator got a reaction from Mary Beth in Request for new TOPIC folder   
    @Mary Beth, Great suggestion! I have created those now :). Kind regards, Mary 
  25. Like
    MED-EL Moderator got a reaction from Sandy123 in SONNET 2. Made For You.   
    Hi Everyone, 

    Today we launched our new SONNET 2 audio processor. Designed to help you hear your best, wherever your day takes you. It seamlessly adjusts to your environment and minimizes distracting noise, so you can chat with confidence. And if you want to change settings yourself, you can do it in seconds with the new AudioKey app. 

    With SONNET 2 you can stream music and phone calls directly to your processor using AudioLink, our new universal connectivity device. AudioLink even works a remote microphone, ideal for clear listening in meetings or classrooms. Enjoying sound has never been so simple!
    Rain, sweat, and dust are all taken care of thanks to SONNET 2’s water-resistant design. If you want to go swimming, just pop on WaterWear to make it fully waterproof. And with hundreds of color combinations, flexible battery options, and a modular design, it’s easy to fit SONNET 2 to your everyday life. 

    You can find out more about SONNET 2 and how it fits to your lifestyle with this fun quiz: https://sonnet2.medel.com/. 

    Or take a closer look at all its features with our product experts over on the MED-EL blog: https://blog.medel.com/sonnet2-cochlear-implant-audio-processor/

     
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