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MED-EL Moderator

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  1. Like
    MED-EL Moderator got a reaction from Mary Beth in MED-EL on Instagram   
    Hi HearPeers, 

    Just in case you didn't see it already, we are now on Instagram! Head over to https://www.instagram.com/medel_global/ for behind the scenes stories and inspiring pictures from hearing implant recipients from around the world. Tag us with @medel_global or use the hashtag #medelmiracle for a chance to be featured on our channel. 

    See you on Instagram! 

    The HearPeers team
  2. Like
    MED-EL Moderator got a reaction from Mary Beth in The need for high quality audio signals   
    Hi @Mary Beth, thanks for your question. 
    I will check with our experts if there is anything I can share with you and will get back to you asap. 
    Best regards, 
    Verena 
  3. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo2: securing replacement leash to clip   
    Hi @Mary Beth,
    thanks for clarifying. We are waiting for a response from our experts and will get back to you. 
    Kind regards, 
    Verena 
  4. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo2: securing replacement leash to clip   
    Hi @C T lex, I heard back from our experts here and they advised that most people prefer to replace the whole Attachment Clip rather than just the Leash.

    However, if you want to replace just the leash you can do the following:
    1.       Pull one end of the leash through the loophole of the clip
    2.       Using forceps, carefully open up the loop on one end of the leach.
    3.       Pull the other end of the leash through the open loop.
    Kind regards,

    Mary
  5. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo2: securing replacement leash to clip   
    Hi @C T lex, 
    thanks for your question. I have forwarded your question to our experts here at MED-EL HQ, and I will get back to you with an answer asap. 
     
    @Mary Beth thanks for the feedback, I have passed it on
     
    Kind regards, 
    Verena 
  6. Like
    MED-EL Moderator got a reaction from Mary Beth in OPUS 2 end of life in Egypt   
    Hi @khaled,
    OPUS 2 will continue to be sold in Egypt for the foreseeable future. Our experts also confirmed that service for OPUS 2 will be offered beyond 2020. 
    Hope that helps! 
    Kind regards, Verena 
  7. Like
    MED-EL Moderator got a reaction from khaled in OPUS 2 end of life in Egypt   
    Hi @khaled,
    OPUS 2 will continue to be sold in Egypt for the foreseeable future. Our experts also confirmed that service for OPUS 2 will be offered beyond 2020. 
    Hope that helps! 
    Kind regards, Verena 
  8. Like
    MED-EL Moderator got a reaction from khaled in OPUS 2 end of life in Egypt   
    Hi @khaled, 
    thank you for your question! 
    I have passed on your request, and we'll have more information for you soon. 
    We will get back to you asap.
    Kind regards, 
    Verena 
  9. Thanks
    MED-EL Moderator got a reaction from Jewel in Waterwear Alternatives   
    Hi @Jewel. 
    yes, of course! We always appreciate first-hand feedback from our users. I have passed your feedback (regarding WaterWear as well as the survey) on to the responsible teams here at HQ.

    Kind regards, Verena 
  10. Like
    MED-EL Moderator got a reaction from Jewel in Med-El printable rehab for ADULT CI recipients   
    Hi @Jewel, 

    Our Rehab team are looking in to how best to do this but unfortunately there is nothing available yet. I will be sure to post on here once there is

    Kind regards, 

    Mary 
  11. Like
    MED-EL Moderator got a reaction from Jewel in Med-El printable rehab for ADULT CI recipients   
    Hi @Mary Beth, 
    Thanks for this suggestion. I will talk to our Rehab team about this and see if it is possible. 

    Kind regards, 

    Mary 
  12. Like
    MED-EL Moderator got a reaction from Mary Beth in OPUS 2 end of life   
    Hi @Mary Beth, Thanks for your question. No, OPUS 2 will continue to be sold and supported in other countries for the foreseeable future :). Kind regards, Mary 
  13. Like
    MED-EL Moderator got a reaction from Mary Beth in Amazing video series from Med-El   
    Thank you for the lovely feedback @Mary Beth! We are so glad that you like the video :). Kind regards, Mary 
  14. Like
    MED-EL Moderator got a reaction from Mary Beth in POLL: Top of your Med-El Wish List   
    Hi @jamesm, It can be a bit confusing! I am not allowed to talk about future product plans etc online, but I will say that we are always striving to improve our products for our users. Kind regards, Mary 
  15. Like
    MED-EL Moderator got a reaction from Jewel in Feb/March/April 2019 CI surgery and/or activation   
    Hi @Mary Featherston, I have heard back from the experts. You can recharge RONDO 2 whenever you want, you do not need to wait until the battery is low :). I hope this helps. Kind regards, Mary 
  16. Like
    MED-EL Moderator got a reaction from Mary Beth in Remote- volume and sensitivity adjustment   
    Hi @MallaRuth, I have checked your setting and you should be getting an email notification when someone mentions you. Perhaps the emails are going into your junk folder? Kind regards, Mary 
  17. Like
    MED-EL Moderator got a reaction from Mary Beth in Single sided deafness   
    Hi @Randy Walton, Thanks for your interest in ADHEAR. Have you taken a look at our Clinic Finder? https://www.medel.com/en-au/clinic-finder. We have 20 clinics offering ADHEAR listed there. If none of these work for you, please let me know your location and I can ask our team in Australia. Kind regards, Mary 
  18. Like
    MED-EL Moderator got a reaction from Jewel in Clubs in HearPeers?   
    Hi @Mary Beth, 

    We made a small technical upgrade to the forum last week and a new feature called "Clubs" became available. we're currently taking a look into it to see if it could be something worth using or not, but right now the feature is not properly working. I will keep you updated if we get it working and it seems useful :). 

    Thanks, 

    Mary 
  19. Like
    MED-EL Moderator got a reaction from Mary Beth in Clubs in HearPeers?   
    Hi @Mary Beth, 

    We made a small technical upgrade to the forum last week and a new feature called "Clubs" became available. we're currently taking a look into it to see if it could be something worth using or not, but right now the feature is not properly working. I will keep you updated if we get it working and it seems useful :). 

    Thanks, 

    Mary 
  20. Like
    MED-EL Moderator got a reaction from Jewel in Rondo and High Humidity   
    Hi @Jewel, 
    thanks for reporting. I have blocked the user. 
    Kind regards, 
    Verena 
  21. Like
    MED-EL Moderator got a reaction from Mary Beth in Feb/March/April 2019 CI surgery and/or activation   
    Hi @Mary Beth, 
    I will ask our experts here at HQ and will get back to you asap
    Best, 
    Verena 
  22. Like
    MED-EL Moderator got a reaction from Mary Beth in Bonebridge disappointment!   
    Hi @Royshaw, 
    we've sent you a private message about this. 
    Kind regards,
    Verena 
  23. Like
    MED-EL Moderator got a reaction from Mary Beth in Soft Red Swelling of Implant Area.   
    Hi @MattK91, 
    we've sent you a private message about this. 

    Kind regards, 
    Verena 
  24. Like
    MED-EL Moderator got a reaction from Jewel in Rondo 2 meets mud event!   
    Hi @Mary Beth, 
    I've corrected your typo
    Best, Verena 
  25. Like
    MED-EL Moderator got a reaction from Mary Beth in How to update info that displays automatically with each post   
    No problem @Mary Beth, you can always ask . Kind regards, Mary 
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