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MED-EL Moderator

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  1. Like
    MED-EL Moderator got a reaction from Mary Beth in POLL: Top of your Med-El Wish List   
    Hi @jamesm, It can be a bit confusing! I am not allowed to talk about future product plans etc online, but I will say that we are always striving to improve our products for our users. Kind regards, Mary 
  2. Like
    MED-EL Moderator got a reaction from Jewel in Feb/March/April 2019 CI surgery and/or activation   
    Hi @Mary Featherston, I have heard back from the experts. You can recharge RONDO 2 whenever you want, you do not need to wait until the battery is low :). I hope this helps. Kind regards, Mary 
  3. Like
    MED-EL Moderator got a reaction from Mary Beth in Remote- volume and sensitivity adjustment   
    Hi @MallaRuth, I have checked your setting and you should be getting an email notification when someone mentions you. Perhaps the emails are going into your junk folder? Kind regards, Mary 
  4. Like
    MED-EL Moderator got a reaction from Mary Beth in Single sided deafness   
    Hi @Randy Walton, Thanks for your interest in ADHEAR. Have you taken a look at our Clinic Finder? https://www.medel.com/en-au/clinic-finder. We have 20 clinics offering ADHEAR listed there. If none of these work for you, please let me know your location and I can ask our team in Australia. Kind regards, Mary 
  5. Like
    MED-EL Moderator got a reaction from Jewel in Clubs in HearPeers?   
    Hi @Mary Beth, 

    We made a small technical upgrade to the forum last week and a new feature called "Clubs" became available. we're currently taking a look into it to see if it could be something worth using or not, but right now the feature is not properly working. I will keep you updated if we get it working and it seems useful :). 

    Thanks, 

    Mary 
  6. Like
    MED-EL Moderator got a reaction from Mary Beth in Clubs in HearPeers?   
    Hi @Mary Beth, 

    We made a small technical upgrade to the forum last week and a new feature called "Clubs" became available. we're currently taking a look into it to see if it could be something worth using or not, but right now the feature is not properly working. I will keep you updated if we get it working and it seems useful :). 

    Thanks, 

    Mary 
  7. Like
    MED-EL Moderator got a reaction from Jewel in Rondo and High Humidity   
    Hi @Jewel, 
    thanks for reporting. I have blocked the user. 
    Kind regards, 
    Verena 
  8. Like
    MED-EL Moderator got a reaction from Mary Beth in Feb/March/April 2019 CI surgery and/or activation   
    Hi @Mary Beth, 
    I will ask our experts here at HQ and will get back to you asap
    Best, 
    Verena 
  9. Like
    MED-EL Moderator got a reaction from Mary Beth in Bonebridge disappointment!   
    Hi @Royshaw, 
    we've sent you a private message about this. 
    Kind regards,
    Verena 
  10. Like
    MED-EL Moderator got a reaction from Mary Beth in Soft Red Swelling of Implant Area.   
    Hi @MattK91, 
    we've sent you a private message about this. 

    Kind regards, 
    Verena 
  11. Like
    MED-EL Moderator got a reaction from Jewel in Rondo 2 meets mud event!   
    Hi @Mary Beth, 
    I've corrected your typo
    Best, Verena 
  12. Like
    MED-EL Moderator got a reaction from Mary Beth in How to update info that displays automatically with each post   
    No problem @Mary Beth, you can always ask . Kind regards, Mary 
  13. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 2 meets mud event!   
    Hi @Mary Beth, 
    I've corrected your typo
    Best, Verena 
  14. Like
    MED-EL Moderator got a reaction from Mary Beth in Roger Pen.. Rechargeable vs Standard   
    Hi @Mary Beth, Thanks for the suggestion! We will pass this feedback on to the right teams here at HQ! Kind regards, Mary 
  15. Like
    MED-EL Moderator got a reaction from Mary Beth in NEW And need some advice   
    Hi @Ivycervantes,
    thanks for sharing your situation. We've sent you a private message to learn more about it and help resolve this issue.
    Kind regards,
    Barbara 
     
  16. Like
    MED-EL Moderator got a reaction from Jewel in New Med-El Synchrony internal implant FDA approved   
    Hi @Mary Beth, 
     
    Sorry for taking so long to get back to you on this. 
     
    The implant housing of SYNCHRONY ST is slightly thicker than the Mi1200. In addition, only the Mi1200 is available with a pin fixation.

    Although the Mi1210 SYNCHRONY ST cochlear implant was approved by the FDA, at this time there are no immediate plans to release this product in the US.

    Thanks for your patience, and sorry again for the delay in replying :). 

    Kind regards, 

    Mary 
  17. Like
    MED-EL Moderator got a reaction from Mary Beth in New Med-El Synchrony internal implant FDA approved   
    Hi @Mary Beth, 
     
    Sorry for taking so long to get back to you on this. 
     
    The implant housing of SYNCHRONY ST is slightly thicker than the Mi1200. In addition, only the Mi1200 is available with a pin fixation.

    Although the Mi1210 SYNCHRONY ST cochlear implant was approved by the FDA, at this time there are no immediate plans to release this product in the US.

    Thanks for your patience, and sorry again for the delay in replying :). 

    Kind regards, 

    Mary 
  18. Like
    MED-EL Moderator got a reaction from Mary Beth in NEWLY IMPLANTED   
    Hi @Mary Beth , 
    yes, the leash is the fixation line for the attachment clips  
     
    And welcome to the HearPeers Forum @Bindu, 
    on our website you can find all fixation options, including the attachment clips with the leash: 
    https://www.medel.com/support/rondo2/du_rondo2_attachment_clips
    We also have this Hands-On video on how to use the attachment clips: 
     
    Hope that helps! 
    Best regards, 
    Verena 
  19. Like
    MED-EL Moderator got a reaction from Mary Beth in Cleaning battery contacts with rubbing alcohol   
    Hi @Mary Beth, 

    Thanks for the question. You can clean the contacts with a cotton swab and a small amount of cleaning alcohol, jut be careful not to touch the battery contacts yourself. You can find exact instructions on p20 of the User Manual for the SONNET Rechargeable Battery Pack. The exact instructions are to: "Do not touch the battery contacts. If the contacts need to be cleaned, use a cotton swab and a small amount of cleaning alcohol. Gently wipe dry after cleaning.". 

    Kind regards, 

    Mary
  20. Like
    MED-EL Moderator got a reaction from Mary Beth in ADHEAR experiences   
    Hi @segoro72, 

    Sorry, I didn't see your comment before because you didn't tag me - writing in French is no problem: we just use google translate! 

    Since France has very strict rules about contacting and marketing products to customers, I am not sure if this is possible. Of course, you are always welcome to reach out to our team in France and ask. 

    Your ENT should also be able to advise you on all your options too. As I said, France is very strict about marketing of medical devices like this so going through your ENT is the best option. 

    Kind regards, 

    Mary
  21. Like
    MED-EL Moderator got a reaction from Joseph in Recommendations for hearing therapy in (south) London   
    Hi @Joseph, 
     
    Welcome to HearPeers! As Vera says, our MED-EL UK team should be able to help you with this.
    Their details can be found here: https://www.medel.com/en-gb/about-medel/united-kingdom


    You might also find some of our English rehabilitation blog posts handy. You can find them here: https://blog.medel.com/tips-and-tricks/

    Kind regards, 

    Mary
  22. Like
    MED-EL Moderator got a reaction from Mary Beth in New Med-El Synchrony internal implant FDA approved   
    Hi @Mary Beth, Thanks for checking in on this: we are waiting for an answer and will let you know once we hear back

    Thanks, 

    Mary 
  23. Like
    MED-EL Moderator got a reaction from Mary Beth in Recommendations for hearing therapy in (south) London   
    Hi @Joseph, 
     
    Welcome to HearPeers! As Vera says, our MED-EL UK team should be able to help you with this.
    Their details can be found here: https://www.medel.com/en-gb/about-medel/united-kingdom


    You might also find some of our English rehabilitation blog posts handy. You can find them here: https://blog.medel.com/tips-and-tricks/

    Kind regards, 

    Mary
  24. Like
    MED-EL Moderator reacted to Mary Beth in Remote Battery Pack   
    Thank you Verena!  @MED-EL Moderator
    I have the mini battery pack and I’m glad to know it will work with Rondo 2 processors if I get them.
  25. Like
    MED-EL Moderator got a reaction from Mary Beth in Remote Battery Pack   
    Hi @Mary Beth, 
    actually it's the other way round This is the previous version of the battery back. 
    Best regards, Verena 
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