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MED-EL Moderator

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  1. Like
    MED-EL Moderator got a reaction from Hicksy in MED-EL is here for you.   
    Dear HearPeers, 
    As the situation around the world develops due to COVID-19 (coronavirus), we just wanted to let you know that MED-EL is here for you. 
    Our local teams continue to offer customer support in whatever way country restrictions allow them to. You can find the contact for your nearest MED-EL office here: https://www.medel.com/about-medel/med-el-offices-worldwide
    We are still moderating this forum during the week (Monday to Friday) so if you have any other questions you are always welcome to tag or message us.
    All the best, 
    The HearPeers Support Team

  2. Like
    MED-EL Moderator got a reaction from Mary Beth in MED-EL is here for you.   
    Dear HearPeers, 
    As the situation around the world develops due to COVID-19 (coronavirus), we just wanted to let you know that MED-EL is here for you. 
    Our local teams continue to offer customer support in whatever way country restrictions allow them to. You can find the contact for your nearest MED-EL office here: https://www.medel.com/about-medel/med-el-offices-worldwide
    We are still moderating this forum during the week (Monday to Friday) so if you have any other questions you are always welcome to tag or message us.
    All the best, 
    The HearPeers Support Team

  3. Like
    MED-EL Moderator reacted to Mary Beth in Live captions during video meetings   
    Live captions during video meetings 
    Remote learning for deaf and hard-of-hearing students and adults
    After reading numerous reports of using the live captioning features on Google Hangouts/Google Meet and Microsoft TEAMS, here is what I have learned so far.  Just sharing in case it helps someone.
    GOOGLE HANGOUTS/GOOGLE MEET
    Google Hangouts has live captions but inviting someone to a video session in Google Hangouts requires the person to have an email address ending that matches my school account (@district dot org).  If the person does not have an email address that matches my school account, the video session is automatically moved to Google Meet.  Google Meet has live captions as options for all.
    Here is the catch.....someone must have Google Suite in order to schedule the Google Meet.
    The live captions have ranged from excellent to terrible depending on the strength of the connections.
    MICROSOFT TEAMS
    Microsoft TEAMS has live captions for apps downloaded on computers and phones.  It appears as ONLY those people who have a Microsoft account (school/business/personal) see the option for live captions.  Others who have been invited as GUESTS who are signed in with an email address that does not match a Microsoft account, do not seem to have the option for live captions.
    The live captions have been terrific.
    WORK AROUNDS
    People are finding work arounds when not every participant has access to live captions.  Here are a few work arounds:
    1). Running a speech to text app like LiveTranscribe on a second device while streaming the audio of the video meeting through their main device’s speakers.
    2). One person shares their screen that has captions with the group so all can see the captions.
    3). One person sets up a second device that is  running a speech to text app like LiveTranscribe right next to their face so their video feed includes both their face and captions.
    4). Using three devices!  Use one to participate in the meeting as usual.  Use a second one to run a speech to text app like LiveTranscribe while allowing your main device to play audio through its speakers.  Use a third device set up to zoom in on the captions to join the meeting as a separate “participant”.
     
  4. Like
    MED-EL Moderator got a reaction from Mary Beth in Tanya   
    Hi @Tanya, 
    induction stoves are okay to use with a cochlear implant. There shouldn't be any sound sensations or issues for the implant if your son keeps his head a minimum distance of about 5-10 cm (2-4 inches) from the induction cooktop. In some rare cases, it may temporarily reduce the processor’s sound volume. The volume should return to normal once the person moves away from the cooktop.
    Hope this helps!
    Kind regards, Verena 
  5. Like
    MED-EL Moderator got a reaction from Mary Beth in AudioLink for Sonnets   
    Hi @Mary Beth, thanks for tagging us. 
    Our product experts just confirmed: No, it is not possible to stream to SONNET 2 without using AudioLink. For phone calls as well as other audio streaming SONNET 2 users still need  AudioLink. 
    Hope that answer helps and sorry about the confusion!
    Best regards, Verena 
  6. Like
    MED-EL Moderator got a reaction from Mary Beth in Tanya   
    Hi @Tanya, thanks for your question!
    I will double-check with our product experts and will get back to you asap. 
    Best regards, Verena 
  7. Like
    MED-EL Moderator got a reaction from Mary Beth in Lost Rondo 2   
    Hi @Mary Beth, 
    since these adhesive labels are not produced by MED-EL, our product expers cannot give an official recommendation to use them on RONDO 2, but they don't expect any issues when using it. 
    Best regards, Verena 
  8. Like
    MED-EL Moderator got a reaction from Mary Beth in Lost Rondo 2   
    Hi @Mary Beth, thanks for your question. I'll check with our product experts and get back asap  
    Best regards, 
    Verena
  9. Like
    MED-EL Moderator reacted to Mary Beth in Using the FineTuner Echo AND the AudioKey app   
    @MED-EL Moderator
    Tgat I go is very helpful Verena.  Thank you!
  10. Like
    MED-EL Moderator got a reaction from Mary Beth in Using the FineTuner Echo AND the AudioKey app   
    Hi @Mary Beth, 
    thanks for tagging us and sorry to hear about the confusion!
    I double-checked with our product experts and here is their answer:
    You can use either FineTuner Echo or the AudioKey app with SONNET 2. There is no need to disconnect the Bluetooth connection, but you need to close the app before using the FineTuner Echo. If you have the app open while trying to use FineTuner Echo, the FineTuner Echo will say "out of reach". So, simply close the app and you're ready to use the FineTuner Echo 😃
    Hope that helps!
    Verena
     
  11. Like
    MED-EL Moderator got a reaction from Mary Beth in Adorable voices of little children   
    Hi @Mary Beth, 
    thanks so much for sharing this. Great to read that you were able to enjoy this lovely birthday message
    Best regards, 
    Verena
  12. Like
    MED-EL Moderator reacted to Mary Beth in Adorable voices of little children   
    Every morning when I put on my processors and immediately go from hearing nothing to hearing wonderfully, I am thankful for my CIs.
    This morning I am extra thankful.
    The years prior to being implanted created insurmountable obstacles for listening to young voices.  I could not understand anything young children said.  It was disheartening, especially as our extended family grew.
    My CIs have changed all that.  I hear the sweet voices of young children very well and I am so thankful.
    This morning I received a video message from our nephew’s almost two year old son singing happy birthday.  It is the absolute sweetest birthday greeting ever.  And I understood every word of his song, even when he improvised a bit!  Smile
    Thank you @MED-EL Moderator for this wonderful gift of hearing.
  13. Like
    MED-EL Moderator reacted to Mary Beth in Remote   
    Thank you Mary!  It is always great to have options!
    @MED-EL Moderator
  14. Like
    MED-EL Moderator got a reaction from Mary Beth in Remote   
    Hi @Mary Beth, 

    SONNET 2 works either with FineTuner Echo and AudioKey, or just with the orginal FineTuner remote. So when you see your audiologist, you can decide which of these options your prefer and they can configure it for you. 

    Kind regards, 

    Mary 
  15. Like
    MED-EL Moderator got a reaction from Jewel in Rondo 2 Charging   
    Hi @Tommy C ,
    thanks for your question. We strongly recommend using the charger which is delivered with your RONDO 2, as it has been tested and approved for use with your audio processor.
    If you decide to use RONDO 2 with any other Qi charger, please be aware that you do so at your own risk.
    Best regards,
    Barbara
    PS: @Mary Beth thanks for tagging us!
  16. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo 2 Charging   
    Hi @Tommy C ,
    thanks for your question. We strongly recommend using the charger which is delivered with your RONDO 2, as it has been tested and approved for use with your audio processor.
    If you decide to use RONDO 2 with any other Qi charger, please be aware that you do so at your own risk.
    Best regards,
    Barbara
    PS: @Mary Beth thanks for tagging us!
  17. Like
    MED-EL Moderator got a reaction from Mary Beth in Med-El has a new blog on rehab help for adults!   
    Hi @Mary Beth, great to hear that you like it! Best, Verena
  18. Like
    MED-EL Moderator reacted to Mary Beth in Med-El has a new blog on rehab help for adults!   
    @MED-EL Moderator
    Med-El released a third packet for adult aural rehab!
    https://blog.medel.com/rehab-for-adults-auditory-training-with-your-cochlear-implant-part-3/
    I love it!  Thank you Med-El !
     
  19. Like
    MED-EL Moderator got a reaction from Jewel in DncTchr2   
    Hi @Mary Beth, Unfortunately we can't work out why some people can see this and others can't. I will investigate more, but in the meantime I have taken a screenshot of the pdf so everyone can view it. 

    Thanks, 

    Mary 

  20. Like
    MED-EL Moderator got a reaction from Mary Beth in DncTchr2   
    Hi @Mary Beth, Unfortunately we can't work out why some people can see this and others can't. I will investigate more, but in the meantime I have taken a screenshot of the pdf so everyone can view it. 

    Thanks, 

    Mary 

  21. Like
    MED-EL Moderator got a reaction from Mary Beth in Audiokey   
    @Mary Beth: Yes, our product experts confirmed that you can use AudioKey and FineTuner Echo at the same time  
    Best, Verena
  22. Like
    MED-EL Moderator got a reaction from Mary Beth in DncTchr2   
    Hi @Mary Beth, 
    thanks for your question. You should be able to upload pdf files in the "choose files" section at the bottom of the text box. 
    Could you please try again and let me know if it works? 
    Best, 
    Verena 
  23. Like
    MED-EL Moderator got a reaction from Mary Beth in Securing line for Rondo 2   
    @Mary Beth sure, we'll let you know Best, Verena
  24. Like
    MED-EL Moderator got a reaction from Mary Beth in Mini battery pack with Rondo 2   
    Hi @Mary Beth thanks for your feedback, we will check if it's possible to integrate this info in the current video or in an update of it. Best regards, Barbara 
     
  25. Like
    MED-EL Moderator got a reaction from Sheila Vieira in Mini battery pack with Rondo 2   
    Hi Mary Beth, 
    yes, we do: 

    There is also more information in the support section our website: https://www.medel.com/support/audio-processors/rondo2/du_rondo2_mini_battery_pack

    Best regards, Verena  
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