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MED-EL Moderator

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  1. Thanks
    MED-EL Moderator got a reaction from Valentin in ELECTRICIDAD ESTÁTICA   
    Hi @Valentin, thanks for tagging us
    As already mentioned, even though MED-EL devices have several integrated safety features, there is a small risk that ESD might harm the audio processor / implant. But in most cases wearing a wool hat or cotton cap does not cause any ESD.
    Kind regards, 
    Barbara 
     
     
  2. Thanks
    MED-EL Moderator reacted to Mary Beth in Med-El has a new blog on rehab help for adults!   
    @MED-EL Moderator released another new practice set for adults to use with a partner!
    i LOVE these resources for adults!  Thank you Med-El!  (And thanks for the link to adult articles!  So helpful!)
     
    https://blog.medel.com/rehab-for-adults-auditory-training-with-your-cochlear-implant-part-2/?utm_source=salesforce&utm_medium=email&utm_campaign=blogInt-update191127
  3. Like
    MED-EL Moderator got a reaction from Nischal Koirala in Experience upgrading from Rondo to Rondo 2   
    @Joan: Hi Joan, that's great news! Wonderful to hear that your issue was solved  Best regards, Verena 
  4. Thanks
    MED-EL Moderator reacted to Mary Beth in I am thankful to Med-El for....   
    The wonderful sounds of life returned through my Med-El CIs.
    The genuine care and support the Med-El team provides to each recipient.
    The Med-El research and development that is always searching for ways for us to hear the best we can.
    The Med-El friendships made with employees and other recipients all over the world.
    This HearPeers forum where we can celebrate our successes, support each other and ask Med-El direct questions.
     
    What are you thankful to Med-El for this November?
     
    @MED-EL Moderator
  5. Like
    MED-EL Moderator got a reaction from Mary Beth in ELECTRICIDAD ESTÁTICA   
    Hi @EVA MARIA CANTERO MATEOS, 
    thanks for your question. And @Mary Beth thanks for tagging us.
    In general, all electronic devices are influences by electrostatic discharge (ESD). The MED-EL implants and audio processors have several internal safety features integrated to reduced ESD, but there still is a small risk, that the audio processor or implant can be harmed when static discharge flows through. In case of an ESD event, you might experience a short interruption of stimulation or a shutdown of the audio processor.
    In the user manual of your RONDO 2 you can find a list of tips to prevent ESD in your daily life. In general regarding clothes, it is that cotton or natural fibers are less likely to cause ESD problems. Also fabric softeners might help to reduce static electricity. We recommend to put your RONDO 2 on last, when getting dressed. And remove it, when getting undressed.
    Kind regards,
    Barbara
  6. Like
    MED-EL Moderator reacted to Mary Beth in Two great apps for children   
    I reached out to @MED-EL Moderator for some guidance as now that children in the US with single sided deafness can receive Med-El CIs via recent FDA approval, we are starting to see these young SSD children with unilateral CIs in school.
     
    These two suggested apps are terrific for any child with CI (unilateral or bilateral)!
     
    Thanks for your guidance Med-El !
     


  7. Like
    MED-EL Moderator got a reaction from Mary Beth in Hi from a new user!   
    Hi @Mary Beth, thanks for tagging us  
    @Marcy: Welcome to HearPeers and congratulations on your CI! 
    Yes, GripWear can be used with RONDO 2, you can find all fixation options for RONDO and RONDO 2 on our website: https://www.medel.com/hearing-solutions/accessories/fixations 
    Your local MED-EL team can also assist you with finding the right fixation option for you. 

     Best regards, Verena 
  8. Like
    MED-EL Moderator got a reaction from Mary Beth in AudioKey not pairing with sonnet 1   
    Hi @Mary Beth, thanks for tagging us. 

    @kblgy: Yes, you are right, your audiologist needs to make a small adjustment to the programming of your SONNET before you can use AudioKey via AudioLink. Please get in touch with your audiologist for assistance with this. 

    Kind regards, Verena
  9. Like
    MED-EL Moderator got a reaction from Mary Beth in Submit button problem   
    Hi @Mary Beth, That is strange, thank you for reporting it. I have asked our support team to investigate it and hopefully resolve it. But please do let me know if the problem persists or is resolved :). Kind regards, Mary
  10. Like
    MED-EL Moderator got a reaction from Mary Beth in Experience upgrading from Rondo to Rondo 2   
    Hi Mary Beth, Yes, good idea. We will let you know once we hear something. Kind regards, Mary 
  11. Like
    MED-EL Moderator reacted to Mary Beth in Hi to everyone   
    @ShannonB
    I agree.  Tracking my errors by phonemes (Ex I heard “pat” but the word was “pack”) was very useful info during my MAPping appointments.  My audiologist is very skilled at making small changes to programs or explaining why a specific phoneme confusion just needs more time and practice (Ex.  Those phonemes share almost identical formants.)
    Med-El is releasing aural rehab activities for adults.  They announced this recently.  I think that will be so helpful!
    Med-El has already released many aural rehab units for parents/therapists to use with children.
    The need for guidance on training our brains to get the most from our CIs is why I am passionate about the REHAB topics on HearPeers.
    Especially as more older individuals receive CIs.  Support is needed.  It’s a wonderful journey but it is not an easy one.
    I can’t wait to see the new adult aural rehab materials from Med-El !  @MED-EL Moderator
  12. Like
    MED-EL Moderator reacted to Rashmi in Root canal treatment for cochlear implantees   
    Thanks so much 👍. 
  13. Like
    MED-EL Moderator got a reaction from Jewel in Root canal treatment for cochlear implantees   
    Hi @Rashmi
    If it is a standard root treatment, "just" drilling out/cleaning out/sealing the root channel and  as long as no electrical currents are passing the body (e.g. no monopolar electrocautery) there are no contraindications for this treatment.  
    Please check our information on medical procedures as well and share them with your dentist: https://www.medel.com/important-safety-information
    The audio processor should be taken off for the duration of the treatment.
    All the best for your child!
    Kind regards,
    Verena
  14. Like
    MED-EL Moderator got a reaction from Mary Beth in Root canal treatment for cochlear implantees   
    Hi @Rashmi
    If it is a standard root treatment, "just" drilling out/cleaning out/sealing the root channel and  as long as no electrical currents are passing the body (e.g. no monopolar electrocautery) there are no contraindications for this treatment.  
    Please check our information on medical procedures as well and share them with your dentist: https://www.medel.com/important-safety-information
    The audio processor should be taken off for the duration of the treatment.
    All the best for your child!
    Kind regards,
    Verena
  15. Like
    MED-EL Moderator got a reaction from Mary Beth in Problem with forum   
    Hi all, 

    To edit your email notification preferences please go here: https://forum.hearpeers.com/notifications/options/ (make sure you are signed in). 

    I have not been able to work out why some of you don't always get emails, but I will ask our support team for more info. But please do let me know if this problem stops once you have changed your settings. 

    Kind regards, 

    Mary
  16. Like
    MED-EL Moderator got a reaction from Mary Beth in Selecting the best assistive tech for the listening situation   
    Hey @Mary Beth, thanks for tagging us. We're just double-checking with our experts and wil get back to you asap
  17. Like
    MED-EL Moderator got a reaction from Mary Beth in Sonnet 2 omni mic setting option?   
    Hi @Mary Beth, 
    yes, that is still possible. Directionality works the same as in the former devices.
    Kind regards, 
    Verena
  18. Like
    MED-EL Moderator got a reaction from Mary Beth in Bonebridge disappointment!   
    Hi @Steven,
    thanks for commenting and sorry to hear about your disappointment. 
    We've sent you a private message to learn more about your situation. 
    Kind regards, 
    Verena
  19. Thanks
    MED-EL Moderator got a reaction from imran khan in warranty or damage OPUS-2   
    Hi @imran khan, 
    we've sent you a private message for more information
    Best regards, Verena
  20. Like
    MED-EL Moderator got a reaction from Mary Beth in warranty or damage OPUS-2   
    Hi @imran khan, 
    we've sent you a private message for more information
    Best regards, Verena
  21. Like
    MED-EL Moderator got a reaction from imran khan in SONNET 2. Made For You.   
    Hi Everyone, 

    Today we launched our new SONNET 2 audio processor. Designed to help you hear your best, wherever your day takes you. It seamlessly adjusts to your environment and minimizes distracting noise, so you can chat with confidence. And if you want to change settings yourself, you can do it in seconds with the new AudioKey app. 

    With SONNET 2 you can stream music and phone calls directly to your processor using AudioLink, our new universal connectivity device. AudioLink even works a remote microphone, ideal for clear listening in meetings or classrooms. Enjoying sound has never been so simple!
    Rain, sweat, and dust are all taken care of thanks to SONNET 2’s water-resistant design. If you want to go swimming, just pop on WaterWear to make it fully waterproof. And with hundreds of color combinations, flexible battery options, and a modular design, it’s easy to fit SONNET 2 to your everyday life. 

    You can find out more about SONNET 2 and how it fits to your lifestyle with this fun quiz: https://sonnet2.medel.com/. 

    Or take a closer look at all its features with our product experts over on the MED-EL blog: https://blog.medel.com/sonnet2-cochlear-implant-audio-processor/

     
  22. Like
    MED-EL Moderator got a reaction from Peppe89 in Audiolink / Batteries ??   
    Hi @Peppe89, It seems that this is indeed a different kind of AudioLink. You can read more about MED-EL's AudioLink here: https://www.medel.com/hearing-solutions/accessories/connectivity/audiolink. Kind regards, Mary 
  23. Like
    MED-EL Moderator got a reaction from Jdashiell in Med-El has a new blog on rehab help for adults!   
    We know this has been something that many of you have wanted to for sometime! We are glad you are excited :). Kind regards, Mary 
  24. Like
    MED-EL Moderator got a reaction from Mary Beth in Med-El has a new blog on rehab help for adults!   
    We know this has been something that many of you have wanted to for sometime! We are glad you are excited :). Kind regards, Mary 
  25. Like
    MED-EL Moderator got a reaction from Mary Beth in Implante de Conducción Ósea BONEBRIDGE y quiero cambiar por el fondo 2   
    Hi @Luis Eduardo Sanabria este, 
    thanks for your post!
    If you need assistance with BONEBRIDGE and your audio processor, please get in touch with your local MED-EL team. They will be able to assist you and to offer customer service in Spanish too. You can find their contact details here: https://www.medel.com/clinic-finder

    Best regards, 
    Verena 
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