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MED-EL Moderator

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  1. Like
    MED-EL Moderator got a reaction from Mary Beth in AudioKey info   
    Hi @iHM24, thanks for your question and for your interest in AudioKey. 
    So far we have released AudioKey in more than 80 countries worldwide, however, due to regulatory reasons the app is not available in every country yet. Please check your local app store to see if you can already download it

    Kind regards, Verena 
  2. Like
    MED-EL Moderator got a reaction from Mary Beth in Med-El web shop   
    Hi @Mary Featherston, Sorry to read that you have had problems with this. Unfortunately i cannot access the Webshop from here in Austria so I can't check this for you, but the customer service team in the US will be able to help if you are still having problems. Their details are: Tel.: 888-633-3524E-Mail: customerservice.us@medel.com . Kind regards, Mary  
  3. Like
    MED-EL Moderator got a reaction from Mary Beth in No disposable batteries in dry kits!   
    Hi @Mary Beth, 
    Sorry for the confusion about this. In the “Support” section on our website, you can find the latest update with our experts’ recommendation on how to use the dry kits for the different audio processors.
    For SONNET and SONNET 2 all batteries should be removed before placing the audio processor in the drying kit:
    https://www.medel.com/support/audio-processors/sonnet/basic-care/sonnet_basiccareandmaintenace
    https://www.medel.com/support/audio-processors/sonnet2/basic-care/sonnet2_basiccareandmaintenance
    The same applies to RONDO:
    https://www.medel.com/support/audio-processors/rondo/basic-care/rondo_basiccareandmaintenace
    Hope this helps!
    Kind regards,
    Verena
  4. Like
    MED-EL Moderator got a reaction from Mary Beth in Mix ratio options   
    Hi @Mary Beth, Another great question - I'll get back to you once I hear back from the experts. Kind regards, Mary 
  5. Like
    MED-EL Moderator got a reaction from Mary Beth in Binaural mono or separate left/right stereo?   
    @Mary Beth, I'm just finding this out for you and will let you know when I hear back. Kind regards, Mary
  6. Like
    MED-EL Moderator got a reaction from Mary Beth in ASM options for OPUS 2   
    @Mary Beth Interesting question - I'm asking our experts about this one and will let you know once I hear back. Kind regards, Mary 
  7. Like
    MED-EL Moderator reacted to Mary Beth in Request for new TOPIC folder   
    Thank you Mary!
    @MED-EL Moderator
  8. Like
    MED-EL Moderator got a reaction from Jewel in Rondo2: securing replacement leash to clip   
    Hi @C T lex, I heard back from our experts here and they advised that most people prefer to replace the whole Attachment Clip rather than just the Leash.

    However, if you want to replace just the leash you can do the following:
    1.       Pull one end of the leash through the loophole of the clip
    2.       Using forceps, carefully open up the loop on one end of the leach.
    3.       Pull the other end of the leash through the open loop.
    Kind regards,

    Mary
  9. Thanks
    MED-EL Moderator got a reaction from Jewel in SONNET 2   
    Hi @Jewel, thanks for the question. The dimensions are the same as SONNET. The main improvments with SONNET 2 are internal, for example the new Automatic Sound Management 3.0 with Adaptive Intelligence for more comfortable hearing. Kind regards, Mary
  10. Like
    MED-EL Moderator got a reaction from Mary Beth in Request for new TOPIC folder   
    @Mary Beth, Great suggestion! I have created those now :). Kind regards, Mary 
  11. Like
    MED-EL Moderator got a reaction from Sandy123 in SONNET 2. Made For You.   
    Hi Everyone, 

    Today we launched our new SONNET 2 audio processor. Designed to help you hear your best, wherever your day takes you. It seamlessly adjusts to your environment and minimizes distracting noise, so you can chat with confidence. And if you want to change settings yourself, you can do it in seconds with the new AudioKey app. 

    With SONNET 2 you can stream music and phone calls directly to your processor using AudioLink, our new universal connectivity device. AudioLink even works a remote microphone, ideal for clear listening in meetings or classrooms. Enjoying sound has never been so simple!
    Rain, sweat, and dust are all taken care of thanks to SONNET 2’s water-resistant design. If you want to go swimming, just pop on WaterWear to make it fully waterproof. And with hundreds of color combinations, flexible battery options, and a modular design, it’s easy to fit SONNET 2 to your everyday life. 

    You can find out more about SONNET 2 and how it fits to your lifestyle with this fun quiz: https://sonnet2.medel.com/. 

    Or take a closer look at all its features with our product experts over on the MED-EL blog: https://blog.medel.com/sonnet2-cochlear-implant-audio-processor/

     
  12. Like
    MED-EL Moderator got a reaction from Mary Beth in SONNET 2. Made For You.   
    Hi Everyone, 

    Today we launched our new SONNET 2 audio processor. Designed to help you hear your best, wherever your day takes you. It seamlessly adjusts to your environment and minimizes distracting noise, so you can chat with confidence. And if you want to change settings yourself, you can do it in seconds with the new AudioKey app. 

    With SONNET 2 you can stream music and phone calls directly to your processor using AudioLink, our new universal connectivity device. AudioLink even works a remote microphone, ideal for clear listening in meetings or classrooms. Enjoying sound has never been so simple!
    Rain, sweat, and dust are all taken care of thanks to SONNET 2’s water-resistant design. If you want to go swimming, just pop on WaterWear to make it fully waterproof. And with hundreds of color combinations, flexible battery options, and a modular design, it’s easy to fit SONNET 2 to your everyday life. 

    You can find out more about SONNET 2 and how it fits to your lifestyle with this fun quiz: https://sonnet2.medel.com/. 

    Or take a closer look at all its features with our product experts over on the MED-EL blog: https://blog.medel.com/sonnet2-cochlear-implant-audio-processor/

     
  13. Like
    MED-EL Moderator got a reaction from Jewel in SONNET 2. Made For You.   
    Hi Everyone, 

    Today we launched our new SONNET 2 audio processor. Designed to help you hear your best, wherever your day takes you. It seamlessly adjusts to your environment and minimizes distracting noise, so you can chat with confidence. And if you want to change settings yourself, you can do it in seconds with the new AudioKey app. 

    With SONNET 2 you can stream music and phone calls directly to your processor using AudioLink, our new universal connectivity device. AudioLink even works a remote microphone, ideal for clear listening in meetings or classrooms. Enjoying sound has never been so simple!
    Rain, sweat, and dust are all taken care of thanks to SONNET 2’s water-resistant design. If you want to go swimming, just pop on WaterWear to make it fully waterproof. And with hundreds of color combinations, flexible battery options, and a modular design, it’s easy to fit SONNET 2 to your everyday life. 

    You can find out more about SONNET 2 and how it fits to your lifestyle with this fun quiz: https://sonnet2.medel.com/. 

    Or take a closer look at all its features with our product experts over on the MED-EL blog: https://blog.medel.com/sonnet2-cochlear-implant-audio-processor/

     
  14. Like
    MED-EL Moderator got a reaction from Mary Beth in The need for high quality audio signals   
    Hi @Mary Beth, 
    sorry for the late reply. According to our experts there are no current studies specifically on this, so unfortunately I cannot share anything with you right now. If this should change, I will let you know. 
    Best regards, Verena
  15. Like
    MED-EL Moderator got a reaction from Mary Beth in MED-EL on Instagram   
    Hi HearPeers, 

    Just in case you didn't see it already, we are now on Instagram! Head over to https://www.instagram.com/medel_global/ for behind the scenes stories and inspiring pictures from hearing implant recipients from around the world. Tag us with @medel_global or use the hashtag #medelmiracle for a chance to be featured on our channel. 

    See you on Instagram! 

    The HearPeers team
  16. Like
    MED-EL Moderator got a reaction from Mary Beth in The need for high quality audio signals   
    Hi @Mary Beth, thanks for your question. 
    I will check with our experts if there is anything I can share with you and will get back to you asap. 
    Best regards, 
    Verena 
  17. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo2: securing replacement leash to clip   
    Hi @Mary Beth,
    thanks for clarifying. We are waiting for a response from our experts and will get back to you. 
    Kind regards, 
    Verena 
  18. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo2: securing replacement leash to clip   
    Hi @C T lex, I heard back from our experts here and they advised that most people prefer to replace the whole Attachment Clip rather than just the Leash.

    However, if you want to replace just the leash you can do the following:
    1.       Pull one end of the leash through the loophole of the clip
    2.       Using forceps, carefully open up the loop on one end of the leach.
    3.       Pull the other end of the leash through the open loop.
    Kind regards,

    Mary
  19. Like
    MED-EL Moderator got a reaction from Mary Beth in Rondo2: securing replacement leash to clip   
    Hi @C T lex, 
    thanks for your question. I have forwarded your question to our experts here at MED-EL HQ, and I will get back to you with an answer asap. 
     
    @Mary Beth thanks for the feedback, I have passed it on
     
    Kind regards, 
    Verena 
  20. Like
    MED-EL Moderator got a reaction from Mary Beth in OPUS 2 end of life in Egypt   
    Hi @khaled,
    OPUS 2 will continue to be sold in Egypt for the foreseeable future. Our experts also confirmed that service for OPUS 2 will be offered beyond 2020. 
    Hope that helps! 
    Kind regards, Verena 
  21. Like
    MED-EL Moderator got a reaction from khaled in OPUS 2 end of life in Egypt   
    Hi @khaled,
    OPUS 2 will continue to be sold in Egypt for the foreseeable future. Our experts also confirmed that service for OPUS 2 will be offered beyond 2020. 
    Hope that helps! 
    Kind regards, Verena 
  22. Like
    MED-EL Moderator got a reaction from khaled in OPUS 2 end of life in Egypt   
    Hi @khaled, 
    thank you for your question! 
    I have passed on your request, and we'll have more information for you soon. 
    We will get back to you asap.
    Kind regards, 
    Verena 
  23. Thanks
    MED-EL Moderator got a reaction from Jewel in Waterwear Alternatives   
    Hi @Jewel. 
    yes, of course! We always appreciate first-hand feedback from our users. I have passed your feedback (regarding WaterWear as well as the survey) on to the responsible teams here at HQ.

    Kind regards, Verena 
  24. Like
    MED-EL Moderator got a reaction from Jewel in Med-El printable rehab for ADULT CI recipients   
    Hi @Jewel, 

    Our Rehab team are looking in to how best to do this but unfortunately there is nothing available yet. I will be sure to post on here once there is

    Kind regards, 

    Mary 
  25. Like
    MED-EL Moderator got a reaction from Jewel in Med-El printable rehab for ADULT CI recipients   
    Hi @Mary Beth, 
    Thanks for this suggestion. I will talk to our Rehab team about this and see if it is possible. 

    Kind regards, 

    Mary 
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