tom

Mary Beth is correct. Just received a new complete Rondo and it worked fine. Statically impossible I think but received four defective ones. At least MedEl sticks with you till problem fixed.

Regular. Unlocks ok, but when try lock and turn on slide only moves halfway between unlock and lock. Tried to show photo but not allowed

I have received four Rondo battery packs so far and none will lock and turn on. very carefully followed instructions and videos. anyone else have trouble with Rondo turning on? any help appreciated.