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stream2525

HearPeers Heroes
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    118
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About stream2525

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    HearPeers Specialist

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    Candidate for a hearing implant
  • Implant Type
    Cochlear Implant
  • Country
    Yemen

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  1. I only want Rondo2. I can get a loaner until Rondo2 is released. I am ready to pay reasonable additional charge for that. Medel offered the voucher only for USA. This is a marketing tool that I understand because USA is the biggest market ,but they can do that for other countries at least case by case.
  2. Maybe they didn't want to answer my questions. I am only trying something before I officially forget about Medel. I read that Medel is well known of their good customer service , but this wasn't my experience. I am a person who likes to be treated with respect and ignoring my many messages isn't a sign or any good customer service. I contacted both Medel and Cochlear in that country and Cochlear sent me dozens of emails and has been in contact with me to an extend that had bothered me. I went to Medel office there and wasn't happy with what happened in that visit at all. The way and the
  3. Is there any way I can reach Medel HQs in Austria? They don't respond to messages I send through the contact form in their website. When I send messages to their FB page, all I get is that I need to talk to the local representative.This is not working at all because I don't have a local representative and I need to travel to get my CI, and in the country where I am travelling to they have no flexible arrangement of any kind. I need to know if I can reach Medel head office before I confirm my switch to Cohclear brand. I had very bad experience with Medel offices which I contacted or w
  4. Which implant and electrode did you get ?
  5. I read that in Canada they only allow one implant. How could you get approved for two?
  6. What is the plusRondo thing ? Is it only for the USA?
  7. Has anyone of you signed up for Rondo2 news? Has it been released any where in the world ? http://www.medel.com/int/rondo2
  8. OTOPLAN: The Future of Otological Surgery https://blog.medel.pro/otoplan-future-otological-surgery/ Do you think that this is used around the world now ?
  9. If in Europe in the middle of the year , then it will take longer for other countries.
  10. This is taking ages. Almost three years and still not available. Other companies are ahead of Medel in this.
  11. I already signed, but no one reported the release of Rondo2 yet. Why is that ? It was mentioned that it would be available beginning of 2018 and already two months and it is not out yet.
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