pdworznik Posted November 27, 2012 Report Share Posted November 27, 2012 All new to this forum but wanted to reach out. Son, 4 years old, was activated 3 weeks ago, bilateral implaneted and has been doing tremendous. Audiolist says he has word recognition at 2 weeks that would expect at 3-6 months. Issue we are having is that we have had a few "hickups" with equipment and he totally is frustrated and we totally get frustrated, any thoughts? Thank you for any feedback Quote Link to comment Share on other sites More sharing options...
Hilla915 Posted November 28, 2012 Report Share Posted November 28, 2012 Thanks for reaching out, Paul! We are so glad to hear your son is doing tremendously post-activation. Can you expand on what types of "hiccups" your son is experiencing with his equipment? We want to make sure his device is functioning optimally. Quote Link to comment Share on other sites More sharing options...
pdworznik Posted December 9, 2012 Author Report Share Posted December 9, 2012 Hillary, We are having serious moisture issues and shutdown, cable failures, and battery packs burn up. Quote Link to comment Share on other sites More sharing options...
Hilla915 Posted December 10, 2012 Report Share Posted December 10, 2012 Thanks for your reply, Paul. I am sorry to hear about the issues with your son's equipment. I understand our customer service and in-house audiology departments are working closely with you to get the issues resolved. Let us know if you have any other questions or concerns. We are here to help! Quote Link to comment Share on other sites More sharing options...
IVANA Posted January 9, 2013 Report Share Posted January 9, 2013 Hi Paul, I totaly understand what you are experiencing. My son was implanted at 3 and again at 5. Now he is almost 7. We went through a lot of lot of cables. They are very delicate so be careful your son dont pull on them too much. My son Sam sweats a lot behind ears so the moisture shuts down the processor. Take it appart every night to dry it. Also clean the parts with rubbing alcohol that helps a lot. If your CI came with the option to clip his CI on his shirt, use it,thatway at least 1 will be working if the other is moist. People at MED EL are very helpful and if I need anything they are very prompt. Hope this help Best regards Ivana Quote Link to comment Share on other sites More sharing options...
drewellwood Posted September 13, 2013 Report Share Posted September 13, 2013 Hello Paul My daughter is 4 and was activated yesterday. She didn't give a clear indication that she was hearing anything at all. Did your son notice the sounds right away? Drew Quote Link to comment Share on other sites More sharing options...
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