Bowie Posted October 25, 2022 Report Share Posted October 25, 2022 @MED-EL Moderator I used AudioLink during the class for around 9 months. However recently my Sonnect 2 has been unable to connect to AudioLink. My Sonnect 2 will immediately turn off after producing a sound reminder when I connected to the AudioLink. May I know the likely cause of these situation and the best ways to resolve it? Many thanks!😠  Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/ Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 25, 2022 HearPeers Heroes Report Share Posted October 25, 2022 @Bowie What kind of sound reminder? Â Like a low battery beep? Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59734 Share on other sites More sharing options...
Bowie Posted October 25, 2022 Author Report Share Posted October 25, 2022 @Mary Beth Yes, the sound reminders like low battery beep! Do you have any recommendations for this problem?🥺 Thanks Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59737 Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 25, 2022 HearPeers Heroes Report Share Posted October 25, 2022 @Bowie Are you using disposable batteries with your Sonnet2? I use PowerOne Implant batteries. Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59740 Share on other sites More sharing options...
Bowie Posted October 25, 2022 Author Report Share Posted October 25, 2022 @Mary Beth I’m also using PowerOne Implant plus p675. Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59741 Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 25, 2022 HearPeers Heroes Report Share Posted October 25, 2022 @Bowie I recommend removing the battery pack from the Sonnet2 and take out the batteries.  Then cleaning all of the battery pack’s metal battery contacts with a cotton swab and a bit of alcohol.  Then trying again. Also try batteries from a different box (but I have never had a bad batch of PowerOne batteries). If that doesn’t work, the cover may not be pressing down hard enough on the batteries.  Bowie 1 Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59747 Share on other sites More sharing options...
Bowie Posted October 25, 2022 Author Report Share Posted October 25, 2022 @Mary Beth I appreciate your advice!! When I didn't connect to AudioLink, my Sonnect 2 ran normally. Additionally, I tried cleaning the battery contacts and using batteries from different boxes. Despite being connected to AudioLink, it is still not working.  Is that any possible reasons? Dianna 1 Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59748 Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 25, 2022 HearPeers Heroes Report Share Posted October 25, 2022 @Bowie Have you had new programs put on your Sonnet2 since syncing it to AudioKey2? Â Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59751 Share on other sites More sharing options...
Bowie Posted October 25, 2022 Author Report Share Posted October 25, 2022 @Mary Beth I just check the AudioKey2 and found that the procedures had all been carried out. Unfortunately, AudioLink still can't connect. My Sonnect2 will have a low battery beep and turn off immediately when I connect AudioLink. 😠Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59753 Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 25, 2022 HearPeers Heroes Report Share Posted October 25, 2022 @Bowie If you are in the US, you can sign up for a free 1:1 tech support zoom meeting with a Med-El audiologist. https://web.cvent.com/event/9f87401e-5bd8-4868-9e78-1fbba262e086/regProcessStep1  Let’s also tag @MED-EL Moderator for some help. Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59754 Share on other sites More sharing options...
Bowie Posted October 25, 2022 Author Report Share Posted October 25, 2022 @Mary Beth I really grateful for your help and your tag. I’m from Hong Kong~  Hope there will be some solutions !🥺 @MED-EL Moderator Mary Beth 1 Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59755 Share on other sites More sharing options...
MED-EL Moderator Posted October 27, 2022 Report Share Posted October 27, 2022 Hi everyone, thanks for the tag! We are currently working on finding a solution for this and are already in touch on Instagram. Kind regards, Gordana Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59897 Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 27, 2022 HearPeers Heroes Report Share Posted October 27, 2022 @MED-EL Moderator terrific! Â When you find a solution will you post it here as well please so it can help others who may experience the same issue? Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-59904 Share on other sites More sharing options...
Bowie Posted November 3, 2022 Author Report Share Posted November 3, 2022 @Mary Beth @MED-EL Moderator I went to MED-EL to replace the new battery box. Unfortunately, the problem has not been resolved.😔😔 Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-60892 Share on other sites More sharing options...
Dianna Posted November 4, 2022 Report Share Posted November 4, 2022 Hi bowie, in audiokey app, is you communication setting on audiolink or direct? I sometimes forget to change the setting to audiolink. I leave it on direct when streaming my tv through audiolink. I only have one ci and when i connect all to audio link correctly, i can see audiolink on the audiokey2 app! Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-60923 Share on other sites More sharing options...
Dianna Posted November 4, 2022 Report Share Posted November 4, 2022 I was just invited to attend a medel support group at my center. Apparently it is going to be in the communications building vs the audi area and a medel rep will be there. If anyone here is in eastern iowa, give us a shout! Its also to demo medel cis for interested folks! Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-60924 Share on other sites More sharing options...
Dianna Posted November 4, 2022 Report Share Posted November 4, 2022 I did have this happen once, with fresh disposable batteries and the resolution was another set of batteries. Im sorry this issue is happening! Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-60925 Share on other sites More sharing options...
Bowie Posted November 4, 2022 Author Report Share Posted November 4, 2022 @Dianna I occasionally use AudioLink or streams to connect my AudioKey2. I will use AudioLink during class. It helped me hear my teacher's speech more clearly. However, since the function is broken, I am in a lot of problems.(;´༎ຶД༎ຶ`) Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-60926 Share on other sites More sharing options...
Bowie Posted November 4, 2022 Author Report Share Posted November 4, 2022 @Dianna resolution was another set of batteries which means buy another boxes of batteries? I had tried before but still not working ! Dianna 1 Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-60927 Share on other sites More sharing options...
Dianna Posted November 4, 2022 Report Share Posted November 4, 2022 Im so sorry for this, i hope its replaced quickly! Quote Link to comment https://forum.hearpeers.com/topic/12369-sonnet-2-failure-to-connect-to-audiolink/#findComment-60928 Share on other sites More sharing options...
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