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Sonnet 2 failure to connect to AudioLink


Bowie

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I used AudioLink during the class for around 9 months. However recently my Sonnect 2 has been unable to connect to AudioLink. My Sonnect 2 will immediately turn off after producing a sound reminder when I connected to the AudioLink. May I know the likely cause of these situation and the best ways to resolve it? Many thanks!😭
 
 
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@Bowie

Are you using disposable batteries with your Sonnet2?

I use PowerOne Implant batteries.

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@Bowie

I recommend removing the battery pack from the Sonnet2 and take out the batteries.  Then cleaning all of the battery pack’s metal battery contacts with a cotton swab and a bit of alcohol.  Then trying again.

Also try batteries from a different box (but I have never had a bad batch of PowerOne batteries).

If that doesn’t work, the cover may not be pressing down hard enough on the batteries.  

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@Mary Beth

I appreciate your advice!!

When I didn't connect to AudioLink, my Sonnect 2 ran normally. 
Additionally, I tried cleaning the battery contacts and using batteries from different boxes. Despite being connected to AudioLink, it is still not working.
 
Is that any possible reasons?
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@Bowie

Have you had new programs put on your Sonnet2 since syncing it to AudioKey2?

 

AC74FFC3-0A1C-4766-80D8-30EF8E64FE76.png

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@Mary Beth

I just check the AudioKey2 and found that the procedures had all been carried out. Unfortunately, AudioLink still can't connect. My Sonnect2 will have a low battery beep and turn off immediately when I connect AudioLink. 😭

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@Bowie

If you are in the US, you can sign up for a free 1:1 tech support zoom meeting with a Med-El audiologist.

https://web.cvent.com/event/9f87401e-5bd8-4868-9e78-1fbba262e086/regProcessStep1
 

Let’s also tag @MED-EL Moderator for some help.

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Hi everyone, thanks for the tag! We are currently working on finding a solution for this and are already in touch on Instagram.

Kind regards,
Gordana

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@MED-EL Moderator

terrific!  When you find a solution will you post it here as well please so it can help others who may experience the same issue?

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Hi bowie, in audiokey app, is you communication setting on audiolink or direct?

I sometimes forget to change the setting to audiolink. I leave it on direct when streaming my tv through audiolink.

I only have one ci and when i connect all to audio link correctly, i can see audiolink on the audiokey2 app!

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I was just invited to attend a medel support group at my center. Apparently it is going to be in the communications building vs the audi area and a medel rep will be there. If anyone here is in eastern iowa, give us a shout! Its also to demo medel cis for interested folks!

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I did have this happen once, with fresh disposable batteries and the resolution was another set of batteries. Im sorry this issue is happening!

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@Dianna

I occasionally use AudioLink or streams to connect my AudioKey2. 
I will use AudioLink during class. It helped me hear my teacher's speech more clearly. However, since the function is broken, I am in a lot of problems.(;´༎ຶД༎ຶ`)
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