Mohamed Basyouny Posted December 23, 2022 Report Share Posted December 23, 2022 remove my audiokey2 data , to re-install and configure it with my new process Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted December 23, 2022 HearPeers Heroes Report Share Posted December 23, 2022 @Mohamed Basyouny Are you needing help with how to do this? @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
Mohamed Basyouny Posted December 23, 2022 Author Report Share Posted December 23, 2022 3 hours ago, Mary Beth said: @Mohamed Basyouny Are you needing help with how to do this? @MED-EL Moderator yes Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted December 23, 2022 HearPeers Heroes Report Share Posted December 23, 2022 @Mohamed Basyouny Have you tried deleting the app and then downloading it again? Quote Link to comment Share on other sites More sharing options...
Dianna Posted December 24, 2022 Report Share Posted December 24, 2022 Is this with apple phone or other? Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted December 27, 2022 Report Share Posted December 27, 2022 Hello Mohamed, would you like to delete the profile or just the audio processor from the app? If you want to delete the profile, first open the app, then press on the three lines on the top left - press on user name - press on the three dots on the top right - then press on delete profile. If you only want to remove the audio processor from the app, open the app, then press on the three lines on the top left - press on user name - press on audio processors - select the audio processor that you want to delete - then press on the three dots on the top right and remove the audio processor. Please let us know if you have any further questions. Kind regards, Gordana Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
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