Kinjal Bhatia Posted February 2, 2017 Report Share Posted February 2, 2017 Hi All, I am from India and I search a lot over internet for best online shop to buy Med-el Opus 2 Accessories. Can any one help me by suggesting any e-commerce website who offer such accessories at India. I tried www.cishop.net and www.deafequipment.co.uk but deafequipment is not offer their product to India and with IC-Shop total cost comes higher than India. ex dacapo power pack cost in India Rs.12500 where on CI-Shop it cost 219 euro (Approx Rs.15964) My daughter is using opus 2 sound processor and she is hardly 5 years old. she get broken her coil cable many times and it cost me a lot here. So if anybody have any reference for online shop for Medel Opus 2 accessories , please write me on kinjalbhatia1984@gmail.com Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 2, 2017 HearPeers Heroes Report Share Posted February 2, 2017 I'm sorry you are having difficulty replacing broken parts. In the US, we buy replacement parts straight from Med-El. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Kara of Canada Posted February 2, 2017 HearPeers Heroes Report Share Posted February 2, 2017 In Canada we replace our parts through Med el as well. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Adam Posted February 8, 2017 HearPeers Heroes Report Share Posted February 8, 2017 kinjal Bhatia i think your best bet would be to contact your audiologist. This person can get you in touch with a MEDEL rep. Or you can go to the MEDEL website and contact them. They can get you in touch with somebody that can get you the parts you need. I am very sorry that your daughter is struggling with the coil cables. Hopefully you can get taken care of soon Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Adam Posted February 8, 2017 HearPeers Heroes Report Share Posted February 8, 2017 Here is some contact info that might help you MED-EL India Private Ltd. #505 Pragati House, 47-48 Nehru Place, New Delhi, India | 110019 New Delhi Phone 91-11-4160-7171 | Fax 91-11-4164-2800 | Email support@medel.in Quote Link to comment Share on other sites More sharing options...
kblgy Posted March 12, 2017 Report Share Posted March 12, 2017 what is the accessories shop in the us? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted March 12, 2017 HearPeers Heroes Report Share Posted March 12, 2017 In the US we must go through our Med-El CSRs Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Valentin Posted March 12, 2017 HearPeers Heroes Report Share Posted March 12, 2017 kblgy, I believe it isn't exists official shops for CI. MED-EL sells directly their accesories. http://www.medel.com/in/ Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Adam Posted March 12, 2017 HearPeers Heroes Report Share Posted March 12, 2017 There is nowhere that I know of that sells Medel accessories. As Mary Beth said, you have to go through your customer service rep. They can order anything you need. Quote Link to comment Share on other sites More sharing options...
kblgy Posted March 12, 2017 Report Share Posted March 12, 2017 okay thank you Quote Link to comment Share on other sites More sharing options...
Ashok Posted October 8, 2017 Report Share Posted October 8, 2017 Hi Kinjal Bhatia, Did you find any details. i am also facing similar issue with dcoils. some of the coils are not having any issue for 4 to 5 months,but some goes faulty with in a week. BR// S.Ashok. Quote Link to comment Share on other sites More sharing options...
Chitti Babu Posted September 18, 2018 Report Share Posted September 18, 2018 Kinjal Bhatia, Could you find any details regarding this online purchase option of Medel accessories in India ? Unfortunately, we dont have any mapping centers in my town and have to travel 700 kms for any mapping or accessories needs. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted September 18, 2018 HearPeers Heroes Report Share Posted September 18, 2018 Let’s tag @MED-EL Moderator for some assistance. I have never heard of D-coils having problems. Maybe the moderators can help you. Wishing you the best. Quote Link to comment Share on other sites More sharing options...
Chitti Babu Posted November 6, 2018 Report Share Posted November 6, 2018 Got help from MED-EL Help desk. They pointed me to their employee - Harshita. Now, its almost as seamless as online purchase ! MED-EL India Private Ltd. #505 Pragati House, 47-48 Nehru Place, New Delhi, India | 110019 New Delhi Phone 91-11-4160-7171 | Fax 91-11-4164-2800 | Email support@medel.in Steps to buy accessories directly from Medel India :- Contact above Medel support number for your respective state POC (point of contact) employee's contact details. Check availability with respective POC employee and ask for the quotation of your required parts He/she will share the Med-El India bank account details to which amount to be transferred. Transfer the money and share the transaction details to her/him. Give your shipping address as well. Should receive the shipment in next 3 to 4 working days (based on your city of residence) thru DTDC-Plus. I am from Hyderabad and have ordered 2 coil cables on Saturday-9.am . Received the courier at Monday 10.am ! Harshita is contact person for AP/Telengana region ( Whatsapp 701 360 8553 only. 9 am to 6 pm - working days). Kudos to Harshita for her super fast response and support ! Its not just me. I have got positive feedback on their service from few of my friends at Visakhapatnam. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted November 6, 2018 HearPeers Heroes Report Share Posted November 6, 2018 Terrific! Quote Link to comment Share on other sites More sharing options...
Rabindra sahoo Posted June 29, 2019 Report Share Posted June 29, 2019 On 11/6/2018 at 3:49 PM, Chitti Babu said: Got help from MED-EL Help desk. They pointed me to their employee - Harshita. Now, its almost as seamless as online purchase ! MED-EL India Private Ltd. #505 Pragati House, 47-48 Nehru Place, New Delhi, India | 110019 New Delhi Phone 91-11-4160-7171 | Fax 91-11-4164-2800 | Email support@medel.in Steps to buy accessories directly from Medel India :- Contact above Medel support number for your respective state POC (point of contact) employee's contact details. Check availability with respective POC employee and ask for the quotation of your required parts He/she will share the Med-El India bank account details to which amount to be transferred. Transfer the money and share the transaction details to her/him. Give your shipping address as well. Should receive the shipment in next 3 to 4 working days (based on your city of residence) thru DTDC-Plus. I am from Hyderabad and have ordered 2 coil cables on Saturday-9.am . Received the courier at Monday 10.am ! Harshita is contact person for AP/Telengana region ( Whatsapp 701 360 8553 only. 9 am to 6 pm - working days). Kudos to Harshita for her super fast response and support ! Its not just me. I have got positive feedback on their service from few of my friends at Visakhapatnam. Hello, I'm a father of 8yrs old bilateral implant user in ODISHA. I used to procure products from newdelhi . Can anyone suggest me local sale person in odisha . Thanks Ravindra sahoo 7787930298. Quote Link to comment Share on other sites More sharing options...
Rabindra sahoo Posted June 29, 2019 Report Share Posted June 29, 2019 Hello, I'm a father of 8yrs old bilateral implant user in ODISHA. I used to procure products from newdelhi . Can anyone suggest me local sale person in odisha . Thanks Ravindra sahoo 7787930298. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted June 29, 2019 HearPeers Heroes Report Share Posted June 29, 2019 @MED-EL Moderator should be able to help you. Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted July 1, 2019 Report Share Posted July 1, 2019 Hi @Rabindra sahoo, thanks for your question. Please get in touch with our MED-EL India office as mentioned above, they will know best about a local MED-EL representative in Odisha. Here are their contact details: MED-EL India Private Ltd. #505 Pragati House, 47-48 Nehru Place, New Delhi, India | 110019 New Delhi Phone 91-11-4160-7171 | Fax 91-11-4164-2800 | Email support@medel.in Hope that helps! Kind regards, Verena Quote Link to comment Share on other sites More sharing options...
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