HearPeers Heroes Mary Beth Posted October 16 HearPeers Heroes Report Share Posted October 16 Med-El US announced the HearCare app is now available in the US. When I select GET in the Apple App Store, nothing happens. Rossy Robotina and Michael S 2 Quote Link to comment Share on other sites More sharing options...
Michael S Posted October 16 Report Share Posted October 16 Same for me. Quote Link to comment Share on other sites More sharing options...
Michael S Posted October 16 Report Share Posted October 16 @Mary Beth I was able to download from my iPad, but not from my iPhone. Keep me updated. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 It now works on iPhones @Michael Shipman Michael S 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 https://www.medel.com/hearing-solutions/apps/hearcare-medel @MED-EL Moderator HearCare app also works with Sonnet 3 correct? Quote Link to comment Share on other sites More sharing options...
Lauren Posted October 16 Report Share Posted October 16 I was able to download it, but nothing else. Quote Link to comment Share on other sites More sharing options...
Members Tim Posted October 16 Members Report Share Posted October 16 I was able to download it from the Android Play store for my Pixel 6a. No sign of Audiokey 3 yet. (Hint: you can search for all Med-El apps easily, screen share of the search shown below.) It is working for me. I was able to pair my Rondo 3 that I'm wearing today. My Sonnet 2 is back home as usual. Some quick comments: Long user agreements and review. Not surprising given that it is medical and also dealing with European data privacy. One item to note is that suggestions are welcomed by Med-El but become the property of Med-El. That is perhaps a lot of standard practice and necessary to cover themselves since otherwise an update that is in testing might coincidentally be suggested by a user. This avoids the complex issue of proving that Med-El was already working on it. In any case, I would like to suggest that they automatically or at least offer to email the agreed to, full user agreement to the user. I want that frozen in time so that I can refer back to what was agreed upon. Interesting that there is a "System Check" option for both the processor and the implant. I'm running them right now. The implant makes some odd noises while it is being done. Both checked out fine - "No issues found." Takes about 2 minutes to do both. I can see how this could be quite reassuring for users that might be having a concern and was not something that we did not have before. Not sure how "Notifications" will be used. Right now I have none. Presumably by the audiologist. Without a clinic, enabling remote care, I'm not seeing much other in the way of user features other than a system check. I'll add it to my CI phone screen but likely to not use it much until the following 3 conditions are met my audiologist gets Maestro 11 I have an in-person appointment my clinic chooses to enable remote care (as much a business decision as technology) Here are screen shots from the app. Covered up rest of name and serial number for my device. Rossy Robotina and Michael S 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 @Tim It may also be possible for a user to upload their programs via the app, which would then allow users to download those programs on a blank processor if needed or perhaps even have those programs available to other CI centers if needed while traveling. I don’t believe the ability to upload programs requires our CI centers to enable it but I may be mistaken about that. I thought it was user controlled. Michael S 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 @Tim this is what I saw which makes me think users can store programs in the cloud via the app Quote Link to comment Share on other sites More sharing options...
Members Tim Posted October 16 Members Report Share Posted October 16 @Mary Beth Thanks for the headsup about the app being available! I'm not seeing any way to "upload" or "review" my programs or map from a user side. I read through the manual and see no mention. You can check to see if a new configuration is available for download from the clinic but you can't see what the configuration is. (Presumably configuration is including all map/program settings for the processor.) It would be nice if they allowed an advanced user view where you could see what the program is. I know what my P1, P2, P3, P4 slots contain but it would be nice to be able to double check. Michael S 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 @Tim it describes how to do it here.. Quote Link to comment Share on other sites More sharing options...
Members Tim Posted October 16 Members Report Share Posted October 16 Just did a backup of my configuration. Doesn't give any information about the the configuration other than when it was done. Can create screen captures but probably not very helpful. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 @Tim it is just so the configuration can be downloaded if needed. The only way to see exact program settings is from a program configuration report from our audiologists I believe Quote Link to comment Share on other sites More sharing options...
Michael S Posted October 16 Report Share Posted October 16 I was able to pair my left CI, but when I tried to pair my right CI, I received the following message. Any idea? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 @Michael Shipman Is your right CI a Sonnet or Sonnet 2? Quote Link to comment Share on other sites More sharing options...
Michael S Posted October 16 Report Share Posted October 16 @Mary Beth Sonnet 2. It was activated in April of this year. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 @Michael Shipman on the app’s dashboard does it show that both processors are paired to the app? (R + L) Quote Link to comment Share on other sites More sharing options...
Michael S Posted October 16 Report Share Posted October 16 @Mary Beth Just my left CI. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 @Michael Shipman follow the steps to pair the right. Then they will both be detected by the app and both be available for the app features. Quote Link to comment Share on other sites More sharing options...
Michael S Posted October 16 Report Share Posted October 16 @Mary Beth I followed the steps, and I still get the message “ Request to server failed A request to the server failed. Please try again.“ Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 16 Author HearPeers Heroes Report Share Posted October 16 @Michael Shipman Michael S 1 Quote Link to comment Share on other sites More sharing options...
Lauren Posted October 17 Report Share Posted October 17 I was finally able to get in. No issues running system checks or anything as a bilateral user using an iOS device. Mary Beth and Michael S 2 Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted October 17 Report Share Posted October 17 19 hours ago, Mary Beth said: https://www.medel.com/hearing-solutions/apps/hearcare-medel @MED-EL Moderator HearCare app also works with Sonnet 3 correct? Hi Mary Beth, thank you for your question. We are currently working on making HearCare available for SONNET 3 and will keep you updated on this. Kind regards Kerem Ozcan and Mary Beth 2 Quote Link to comment Share on other sites More sharing options...
Michael S Posted October 21 Report Share Posted October 21 @Mary BethI communicated with a MED-EL support engineer about my inability to pair my right processor with the HearCare app. MED-EL resolved the issue on their server, allowing me to successfully pair my right processor. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 21 Author HearPeers Heroes Report Share Posted October 21 Glad you are all set @Michael S Quote Link to comment Share on other sites More sharing options...
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