HearPeers Heroes stream2525 Posted April 8, 2018 HearPeers Heroes Report Share Posted April 8, 2018 Is there any way I can reach Medel HQs in Austria? They don't respond to messages I send through the contact form in their website. When I send messages to their FB page, all I get is that I need to talk to the local representative.This is not working at all because I don't have a local representative and I need to travel to get my CI, and in the country where I am travelling to they have no flexible arrangement of any kind. I need to know if I can reach Medel head office before I confirm my switch to Cohclear brand. I had very bad experience with Medel offices which I contacted or went to . I selected Medel to get Rondo2 . This is the credit I found over other brands, but I need to have the surgery soon and willing to wait for the release of Rondo2 to be activated with. the representative in that country says that they can't give me Rondo2 later , no trading and the only way will be that I buy the processor. In many other countries they offer a loaner until the new processor , and I asked for this. they refused. Either I wait until Rondo2 is released then I have the surgery or no way to get it other than buying it. I don't think that this is good customer service. People in USA are getting vouchers for free Rondo2 , and they can at least give me a loaner until the new processor is released. I am just trying to open a window for a hope, because this week I need to decide on the implant and I am almost switching to Cochlear. Quote Link to comment Share on other sites More sharing options...
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