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Hope this one makes the cut! 

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That was quick! So you have to return the faulty one and pay for postage @Mary Beth

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In the US when items are under warranty with Med-El, they send shipping labels for needed returns.  It is quite a quick and easy process.  Terrific customer service.

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On 11/17/2018 at 12:18 PM, Mary Beth said:

@Mary Featherston

Is it this one?  Same company.  New model.  Looks like it may hold 2 Sonnets better than the white model and it is USB.

 

https://www.flow-med.com/product/dry-space-uv/

 

A580187D-A3B1-41BB-89FB-A8B34E54AD79.png

 

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This is the dryer that l have! Also she told me that I will be receiving a Rondo2 ( l believe it was 2) from Med El,in the near future,as part of a promo that's happening.I wasn't expecting that,but it's a great surprise!

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@GraniPeggy

That is exciting.  I believe Dr. Pillsbury’s practice is a two processor center.  Having a back up processor is very helpful.

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On 2/9/2019 at 9:53 PM, Mary Beth said:

@GraniPeggy

That is exciting.  I believe Dr. Pillsbury’s practice is a two processor center.  Having a back up processor is very helpful.

You are right,Mary Beth,l did receive a back up processor! It was a relief,too,because I'd already wondered how I'd manage if the original one needed repair!

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Well how should we proceed to be sure our dry boxes are not actually malfunctioning?

 

After this experience, I will turn my dry kits on to test them while wearing my processors from time to time.

4 years into this journey and still learning!

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