Kim Posted November 23, 2018 Report Share Posted November 23, 2018 I have been using my fm cover with my dai cable with no problems for 16 months and suddenly it won't work. The only thing different is i changed the microphone cover, the clear bit came up with it but seems to be fixing back down again without a problem but sound quality has deteriorated . I don't have a spare fm cover. Do you think it's the cover or the sonnet itself. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted November 23, 2018 HearPeers Heroes Report Share Posted November 23, 2018 That clear microphone piece is not supposed to come up. I would see about replacing your Sonnet under warranty. @Kim Quote Link to comment Share on other sites More sharing options...
Kim Posted December 18, 2018 Author Report Share Posted December 18, 2018 Well I have to say Med el are brilliant! I am travelling around Australia in a caravan and Med el got my sonnet, replaced it AND got my audiologist to send my map and loaded it onto the sonnet and sent it to my Christmas campsite in the snowies. How fantastic is that. Thanks Med el and merry Christmas, you made mine wonderful!! Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted December 18, 2018 HearPeers Heroes Report Share Posted December 18, 2018 That is wonderful @Kim! Med-El has awesome customer service in the US too. Enjoy your holidays. Quote Link to comment Share on other sites More sharing options...
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