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Artone 3 Max battery not charging


Gerry
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I have had the Artone 3 Max bluetooth neckloop for 2 years with my CI and it has been amazing. However it seems it will no longer charge... no lights at all and will not connect to the Artone app. Does anyone know if it is normal for the battery to fail after 2 years and if it is possible  to have a new battery installed?. Thank you!

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  • HearPeers Heroes

Hi!

 

I started using my Artone in summer 2016 and it is still going strong.  I do not know the typical battery life.  Artone responds fast to questions so you can ask them directly and see what they say.

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Thanks Mary Beth, i emailed Artone but did not receive a reply yet, was not sure if i had the correct contact information for them but will try again if i don't hear from them in the next little while

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  • HearPeers Heroes

@Gerry

Let us know what you find out.  Good luck

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