Gerry Posted June 18, 2019 Report Share Posted June 18, 2019 I have had the Artone 3 Max bluetooth neckloop for 2 years with my CI and it has been amazing. However it seems it will no longer charge... no lights at all and will not connect to the Artone app. Does anyone know if it is normal for the battery to fail after 2 years and if it is possible to have a new battery installed?. Thank you! Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted June 18, 2019 HearPeers Heroes Report Share Posted June 18, 2019 Hi! I started using my Artone in summer 2016 and it is still going strong. I do not know the typical battery life. Artone responds fast to questions so you can ask them directly and see what they say. Quote Link to comment Share on other sites More sharing options...
Gerry Posted June 18, 2019 Author Report Share Posted June 18, 2019 Thanks Mary Beth, i emailed Artone but did not receive a reply yet, was not sure if i had the correct contact information for them but will try again if i don't hear from them in the next little while Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted June 18, 2019 HearPeers Heroes Report Share Posted June 18, 2019 @Gerry Let us know what you find out. Good luck Quote Link to comment Share on other sites More sharing options...
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