HearPeers Heroes Mary Featherston Posted August 3, 2019 HearPeers Heroes Report Share Posted August 3, 2019 I just tried to place my first order with the web shop and failed. It feels stupid, like there's something I've missed - and I shop online a lot, but the method they're using for credit card info wasn't working for me at all. It was there on the page but when I tried to click on "credit card number" no field opened up. It appears to be a mechanism called "Square" - do I have to register for that? I've emailed Rob but it's Saturday. Anybody know? Thanks. @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 3, 2019 HearPeers Heroes Report Share Posted August 3, 2019 @Mary Featherston Hmmm.....I placed an order through the Med-El online shop once and I believe my credit card went through or was there a paypal option? I can’t remember. I don’t use that shop much since my insurance covers things I need and you can’t go through insurance via the online shop. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Featherston Posted August 3, 2019 Author HearPeers Heroes Report Share Posted August 3, 2019 @Mary Beth yeah, it was weird. I may try again later, maybe the page just didn't load completely. I wasn't going to bother with the insurance for the this - I just want replacement tethers. Insurance covers my mic covers, but they'll never pay for them due to my deductible. I don't have a lot of medical expenses, so I never do meet the deductible (other than last year, with both CI surgeries). So I was just going to order them myself. I can use my HSA. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 3, 2019 HearPeers Heroes Report Share Posted August 3, 2019 @Mary Featherston If you want replacement tethers for Rondo 2 that are already attached to the hair clip or shirt clip, you may want to wait and contact your CSR. The last time I looked the web shop only shipped the tethers separately and people here have commented on how difficult it is to attach the replacement tethers without breaking them. Just something to consider. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Featherston Posted August 3, 2019 Author HearPeers Heroes Report Share Posted August 3, 2019 @Mary Beth I've emailed Rob, my CSR, already. We'll see what he says. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted August 5, 2019 Report Share Posted August 5, 2019 On 8/3/2019 at 5:24 PM, Mary Featherston said: I just tried to place my first order with the web shop and failed. It feels stupid, like there's something I've missed - and I shop online a lot, but the method they're using for credit card info wasn't working for me at all. It was there on the page but when I tried to click on "credit card number" no field opened up. It appears to be a mechanism called "Square" - do I have to register for that? I've emailed Rob but it's Saturday. Anybody know? Thanks. @MED-EL Moderator Hi @Mary Featherston, Sorry to read that you have had problems with this. Unfortunately i cannot access the Webshop from here in Austria so I can't check this for you, but the customer service team in the US will be able to help if you are still having problems. Their details are: Tel.: 888-633-3524E-Mail: customerservice.us@medel.com . Kind regards, Mary Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Jewel Posted August 5, 2019 HearPeers Heroes Report Share Posted August 5, 2019 Hey @Mary Featherston I encountered the same problem problem with the webshop. It kept freezing after I entered my credit card details. I order online from various US supplies and have never had a problem. I suggested to US Med-El that they have a PayPal option. In the end I had to call in my order. I'm curious as to what your CSR says. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Featherston Posted August 5, 2019 Author HearPeers Heroes Report Share Posted August 5, 2019 11 hours ago, MED-EL Moderator said: Hi @Mary Featherston, Sorry to read that you have had problems with this. Unfortunately i cannot access the Webshop from here in Austria so I can't check this for you, but the customer service team in the US will be able to help if you are still having problems. Their details are: Tel.: 888-633-3524E-Mail: customerservice.us@medel.com . Kind regards, Mary Thanks, Mary! I emailed Rob and sent him a screen shot, so he's going to forward it to someone who can help. @Jewel your problem sounds different, I can't even get to the fields to enter my credit card number. Quote Link to comment Share on other sites More sharing options...
iHM24 Posted August 9, 2019 Report Share Posted August 9, 2019 Try to use different browser sometimes because of web browser you will got this issues @Mary Featherston Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Featherston Posted August 9, 2019 Author HearPeers Heroes Report Share Posted August 9, 2019 16 hours ago, iHM24 said: Try to use different browser sometimes because of web browser you will got this issues @Mary Featherston Oh, you know, I should have thought of that, thanks, Hameed. Quote Link to comment Share on other sites More sharing options...
iHM24 Posted August 10, 2019 Report Share Posted August 10, 2019 8 hours ago, Mary Featherston said: Oh, you know, I should have thought of that, thanks, Hameed. You’re welcome dear @Mary Featherston Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Featherston Posted August 10, 2019 Author HearPeers Heroes Report Share Posted August 10, 2019 13 hours ago, iHM24 said: You’re welcome dear @Mary Featherston And it worked! Thanks again Hameed @iHM24. And for everyone: apparently Firefox isn't popular among the Med-El web developers. Quote Link to comment Share on other sites More sharing options...
iHM24 Posted August 11, 2019 Report Share Posted August 11, 2019 7 hours ago, Mary Featherston said: And it worked! Thanks again Hameed @iHM24. And for everyone: apparently Firefox isn't popular among the Med-El web developers. I’m happy to hear that dear @Mary Featherston . Enjoy your shopping Quote Link to comment Share on other sites More sharing options...
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