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Mary Beth

Securing line for Rondo 2

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Hello @MED-EL Moderator

Just checking to see if there is a new securing line for Rondo 2 yet?  People sure do love Rondo 2 processors!  But many are having trouble with the securing line breaking easily.

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Hi @Mary Beth, thanks for checking in on that . I'll ask our product experts and will get back to you once I know more. 

Best, Verena

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Thank you Verena.  People were talking about this problem at a Med-El event last weekend.  The present securing lines are breaking very fast and people are concerned that they will lose or break their Rondo 2 processors.

 

@MED-EL Moderator

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Hi @Mary Beth

our Product Management team is aware of this issue with the RONDO 2 leash. Unfortunately we are not able to talk about current developments on the forum or on social media. However, you can be assured that we are always trying to improve our products for an even better user experience.”

Best regards and happy holidays!

Verena

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@MED-EL Moderator

Terrific!  I look forward to hearing about it when you can mention it.  When you are able, will you let us know please?

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@Mary Beth sure, we'll let you know :) Best, Verena

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Thank you Verena!  @MED-EL Moderator

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