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Mary Beth

Wishing Matt the best this Friday

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You are off to a terrific start Matt!  And every day will bring new WOW moments.  Enjoy your journey.  I look forward to chatting with you on Sunday morning.

@phobos512

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Looking great Matt!

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Thanks @Mary Beth I'm pretty pleased with how it turned out. Honestly I had so many questions/concerns going into today, I had a bit of a breakdown last night. Taking my new hearing aid off and realizing just how much nothing I can hear...It was really emotional for me. And then I started getting wrapped around the axle on all the things that could go wrong today and it just wrecked me, and my wife. But, now that's all behind me. It's more hard work from here but I'm even more motivated now.

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@phobos512

Sounds like you’re off to a good start!!! Enjoy the journey and all the WOW moments 😁 It’s a wild one but extremely rewarding! See you on Sunday, looking forward to hearing your update 👍

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Out of curiosity can anyone tell me what serial number the Med-El webshop is looking for, implant serial number, or one from one of my processors?

Also, I notice that on the forms I was given (Warranty form I'm looking at) to send in that the serial numbers don't seem to correlate with the serial number stickers on my actual processors (that are on the area just inside the battery door)? Is that expected?

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@phobos512

Location of Sonnet 2 serial numbers?

We have so many serial numbers....our internals have serial numbers and each processor has a serial number and the coils I believe also have serial numbers and the remote and the AudioLink!

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And now you're on your way, Matt!  @phobos512

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@Mary Beth So I am not really sure where the serial number stickers I have came from as Dr. Rooney pre-assembled the warranty form. It has two serial number stickers for each of my two Sonnet 2 processors. However, the serial numbers don't match what's on the processors themselves under the battery cover. I'm just trying to figure out if I should put in the serial number off one of the processors stickers, or the serial number off one of the processors themselves, or the serial number off the implant (which I don't actually have right now)... 

Hm...

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@phobos512

Fid you receive a Med-El registration form at activation that you need to finish completing and mail in?

 

If yes, do that first.

 

Then wait for it to be received by Med-El US.

 

Then register for the web shop using that associated email address.

 

656F5A35-147B-48FE-BFBB-02ACF13AD01B.jpeg

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You can reach out to your audiologist and/or Med-El Customer Service Rep for your serial numbers and associated warranty dates.  I find it helpful to keep a list of all my serial numbers and warranty dates.

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Here is where the serial numbers are located.  I believe Sonnet 2 is in the same position as Sonnet.

A magnifying app helps!

https://be.shop.medel.com/serial-number-processor/

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Thanks!

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