HearPeers Heroes Mary Beth Posted October 5, 2020 HearPeers Heroes Report Share Posted October 5, 2020 @MED-EL Moderator Will you please post the info about the firmware update for AudioLink again? It seems to have disappeared and two members contacted me today asking for the link. I look forward to getting the new firmware for my AudioLink. Thanks for your help as always Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted October 6, 2020 Report Share Posted October 6, 2020 Hi @Mary Beth, In case users experience issues with AudioLink we ask them to contact our local MED-EL teams directly. They can take a closer look at the device itself, have information about options in regards to upgrades and updates available in the respective country and are able to offer direct support. As we have noticed that the information that we originally shared in the thread was unclear in regards to this process, we’ve decided to remove it to avoid misunderstanding or misinformation. We apologize for any inconvenience. Kind regards, Barbara Mary Beth and Dennisjbr 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 6, 2020 Author HearPeers Heroes Report Share Posted October 6, 2020 @Dennisjbr @tgeysen78 Thank you @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
Dennisjbr Posted October 6, 2020 Report Share Posted October 6, 2020 9 hours ago, Mary Beth said: @Dennisjbr @tgeysen78 Thank you @MED-EL Moderator Thank you all. @MED-EL Moderator @Mary Beth would it be possible and easier to send an updated AudiolInk to me/us and I can return the one I have with the old firmware? The reason why I say this is because I also use it for my remote, and I believe it is still under warranty anyway. Thanks, -Dennis Brazil Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted October 7, 2020 Report Share Posted October 7, 2020 10 hours ago, Dennisjbr said: Thank you all. @MED-EL Moderator @Mary Beth would it be possible and easier to send an updated AudiolInk to me/us and I can return the one I have with the old firmware? The reason why I say this is because I also use it for my remote, and I believe it is still under warranty anyway. Thanks, -Dennis Brazil Hi @Dennisjbr, thanks for your comment. As mentioned, your local MED-EL team will have more information about options in regards to upgrades and updates available in the the US. I'd recommend you get in touch with your local rep directly. If you need their contact details, please send us a direct message. Best, Verena Quote Link to comment Share on other sites More sharing options...
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