HearPeers Heroes Mary Beth Posted April 28, 2021 HearPeers Heroes Report Share Posted April 28, 2021 Which iPhone are you using @Jared Charney? Quote Link to comment Share on other sites More sharing options...
Jared Charney Posted April 28, 2021 Report Share Posted April 28, 2021 Iphone 11 with 14.4.2 ios Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 28, 2021 HearPeers Heroes Report Share Posted April 28, 2021 @Jared Charney I have a friend with iPhone 12 that is having connection problems with AudioStream. I have iPhone 8 and AudioStream worked great. Quote Link to comment Share on other sites More sharing options...
Jared Charney Posted April 28, 2021 Report Share Posted April 28, 2021 Yes, it's a real head scratcher. They're supposed to call today hopefully with a fix. It's strange Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 28, 2021 HearPeers Heroes Report Share Posted April 28, 2021 @Jared Charney When you get this fixed please let us know how you fixed it. Quote Link to comment Share on other sites More sharing options...
Jared Charney Posted April 28, 2021 Report Share Posted April 28, 2021 will do, completely perplexing that no matter what we did it will not work w/the iPhone again Quote Link to comment Share on other sites More sharing options...
Jared Charney Posted April 28, 2021 Report Share Posted April 28, 2021 @Mary BethLooks like I won't hear back until tomorrow, do you use AudioStream with other devices besides your iPhone ? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 28, 2021 HearPeers Heroes Report Share Posted April 28, 2021 @Jared Charney I only paired the AudioStreams to my iPhone 8 Quote Link to comment Share on other sites More sharing options...
Dani Posted April 29, 2021 Report Share Posted April 29, 2021 17 hours ago, Mary Beth said: I have a friend with iPhone 12 that is having connection problems with AudioStream. I have iPhone 8 and AudioStream worked great Concerning iPhone 12 there are issues with other MFi hearing aids, too. But meanwhile apple should have fixed this with a software-update. But Jared Charney has an iPhone 11 which always should work. I have a SE 2020 at it works nearly all of the time. Only once I had connection issues with one side (I have two). At this time I "ignored" the MFi connection and tried to reconnect using AudioKey2. But it still didn't get connected both sides at once. Then I tried pairing only one side at once (and therefore the other side got lost) and then tried to pair both sides simultaneously again. And in my case it then worked again. Till today. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 29, 2021 HearPeers Heroes Report Share Posted April 29, 2021 @Dani I read about BT connectivity and made for iPhone hearing device problems with iPhone 12. Apple sure is taking a long time to get it all fixed. Med-El does not have iPhone 12 listed under compatible AudioStream devices. @MED-EL Moderator How often is the AudioStream compatible device list updated? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 29, 2021 HearPeers Heroes Report Share Posted April 29, 2021 @Jared Charney Have you heard back yet? Quote Link to comment Share on other sites More sharing options...
Jared Charney Posted April 29, 2021 Report Share Posted April 29, 2021 No, and at this point I'm a little disappointed that I haven't heard back or that she didn't reach out to say it's going to take more time/etc. and even more disappointed that it's not getting used for my primary reason/need Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 29, 2021 HearPeers Heroes Report Share Posted April 29, 2021 @Jared Charney It’s my understanding that Med-El US in house audiology is taking the lead on AudioStream. Have you been in touch with one of the in house audiologists in Durham? Quote Link to comment Share on other sites More sharing options...
Jared Charney Posted April 29, 2021 Report Share Posted April 29, 2021 I'm not sure where I'm calling bec. it's a toll free number but I spoke with Meredith Hill and she tried to help me fix it and when we couldn't said she would contact the engineers in Austria Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 29, 2021 HearPeers Heroes Report Share Posted April 29, 2021 @Jared Charney Meredith Hill is on the Med-El US in house audiology team. You can also reach her by email. Quote Link to comment Share on other sites More sharing options...
Jared Charney Posted April 29, 2021 Report Share Posted April 29, 2021 Yes, thank you, I do have her email and I followed up yesterday and she was hoping to have an answer for me today but I haven't heard back hoping before the weekend to solve this Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 29, 2021 HearPeers Heroes Report Share Posted April 29, 2021 @Jared Charney I hope so too Jared Charney 1 Quote Link to comment Share on other sites More sharing options...
karenRS Posted April 30, 2021 Report Share Posted April 30, 2021 I'm also having problems with iphone 12 and audiostream. It dropped the connection today so I unpaired it and then repaired it. I can only pair one (I have bilateral audiostream). When I pair them both, it doesn't connect even though it says "success" This happened before and it worked when I paired one at a time. That didn't work this time. I can only get one to work. The latest software got installed on my iphone today and that might have made things worse. So it's an iphone 12 problem? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 30, 2021 HearPeers Heroes Report Share Posted April 30, 2021 @karenRS I don’t know. For some reason iPhone 12 is not included on the Med-El AudioStream list of compatible iPhones. But that could just be a result of whenever Med-El updated that list last. iPhone 12 is however creating BT connectivity problems for various made for iPhone hearing devices. So it is not only an AudioStream issue with iPhone 12. I have iPhone 8 running 14.4.2 and bilateral AudioStream worked fine. Once in awhile the left AudioStream had a bad connection. Turning BT on my iPhone off and then back on, solved it. AudioStream sound great and connects automatically in the morning. Have you contacted Med-El about your AudioStream problem? Quote Link to comment Share on other sites More sharing options...
karenRS Posted April 30, 2021 Report Share Posted April 30, 2021 I've emailed them but haven't heard back just yet. I finally got both on my bluetooth profile but they keep losing connection so i realize it's an iphone 12 issue and not just me being crazy. Turning off and on bluetooth this morning didn't do it but closing and opening the audiostream on my processor worked. It works fine with my ipad so it's clearly an iphone 12 problem Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 30, 2021 HearPeers Heroes Report Share Posted April 30, 2021 @karenRS I think Med-El in house audiology is addressing AudioStream problems so hopefully they will hear from anyone experiencing issues and can try to find solutions. for your iPhone 12 does AudioStream show up under settings- accessibility-hearing devices? Do you have HandOff enabled on your iPad and iPhone 12? Quote Link to comment Share on other sites More sharing options...
karenRS Posted April 30, 2021 Report Share Posted April 30, 2021 What's handoff? Quote Link to comment Share on other sites More sharing options...
karenRS Posted April 30, 2021 Report Share Posted April 30, 2021 Ah I see. But I hand connection issues before downloading the app on my ipad Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted May 4, 2021 Report Share Posted May 4, 2021 On 4/29/2021 at 2:20 PM, Mary Beth said: @Dani I read about BT connectivity and made for iPhone hearing device problems with iPhone 12. Apple sure is taking a long time to get it all fixed. Med-El does not have iPhone 12 listed under compatible AudioStream devices. @MED-EL Moderator How often is the AudioStream compatible device list updated? @Mary Beth thanks for question! Unfortunately I cannot provide an exact answer on this. However, we are testing new phones whenever possible and the device list is updated when we have new results. Best, Verena Dani and Mary Beth 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted May 4, 2021 HearPeers Heroes Report Share Posted May 4, 2021 Thank you Verena @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.