cwoodrow55 Posted March 24, 2021 Report Share Posted March 24, 2021 Hello, 2 questions regarding replacement batteries with the new Audiostrean Sonnet 2 adapter. Does the Audiostream require a different disposable battery holder than the standard one? I have lost mine and one rechargeable battery and the replacements are $$$ on the Med*El store. Are there any cheaper ways to get these? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted March 24, 2021 HearPeers Heroes Report Share Posted March 24, 2021 @cwoodrow55 The AudioStream requires the new battery pack for disposable batteries or the new rechargeable battery adapter. They are marked with a wireless symbol of curved lines. When we purchase the AudioStream through the Med-El US shop we choose the kit for rechargeable or disposable batteries and the new battery pack or new rechargeable battery adapter comes with the AudioStream. If you have the AudioStream already but lost the correct battery pack or rechargeable adapter, you can contact your customer service rep to find out your options. To my knowledge, these items are presently only available through Med-El . Quote Link to comment Share on other sites More sharing options...
cwoodrow55 Posted March 30, 2021 Author Report Share Posted March 30, 2021 How do I find out who my customer service rep is (or is it the staff at the hospital that is activating and fine tuning my CI)? Their answer was to buy and pay directly with Med-El Store. The other option is to wait one year and Medicare will replace some batteries Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted March 30, 2021 HearPeers Heroes Report Share Posted March 30, 2021 @cwoodrow55 If you contact the main customer service email for Med-El US, they will help you connect to your CSR. Medicare has covered quarterly Power One disposable batteries. You can discuss that with your CSR too. cwoodrow55 1 Quote Link to comment Share on other sites More sharing options...
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