MED-EL Moderator Posted May 6, 2021 Report Share Posted May 6, 2021 MED-EL’s Research and Development team is currently testing a new version of the AudioKey 2 app—and they are looking for MED-EL users to test it too! The test will be done remotely via MS Teams and will last approximately 90 minutes. It can be done in English or German. During the test, participants will be asked to perform eight different tasks in the app's demo mode. The participants will be guided through the whole test and no special previous knowledge is needed. Requirements: You should... Be a user of SONNET, SONNET 2, or RONDO 3 Have a laptop or desktop computer Have a smartphone (iOS or Android) Have a stable internet connection Have at least basic experience with video calls If you are interested in participating, please send us a direct message with your contact details. We are looking forward to hearing from you! The MED-EL Moderator team David Boswell, Glenn, Mary Beth and 3 others 6 Quote Link to comment Share on other sites More sharing options...
V meadows Posted December 14, 2022 Report Share Posted December 14, 2022 If you have any similar needs for samba 2 / Samba 2 go users please contact me!! I have iPhone, android tablet and win11 PC. All connect via Gigabit fiber internet. One stop testing!! 😂😂 Quote Link to comment Share on other sites More sharing options...
David Boswell Posted January 17, 2023 Report Share Posted January 17, 2023 I have just seen this request to join the study and am willing to participate. Quote Link to comment Share on other sites More sharing options...
Glenn Posted April 3, 2023 Report Share Posted April 3, 2023 On 5/6/2021 at 7:07 AM, MED-EL Moderator said: MED-EL’s Research and Development team is currently testing a new version of the AudioKey 2 app—and they are looking for MED-EL users to test it too! The test will be done remotely via MS Teams and will last approximately 90 minutes. It can be done in English or German. During the test, participants will be asked to perform eight different tasks in the app's demo mode. The participants will be guided through the whole test and no special previous knowledge is needed. Requirements: You should... Be a user of SONNET, SONNET 2, or RONDO 3 Have a laptop or desktop computer Have a smartphone (iOS or Android) Have a stable internet connection Have at least basic experience with video calls If you are interested in participating, please send us a direct message with your contact details. We are looking forward to hearing from you! The MED-EL Moderator team I am a bit late to the party, what happened to this? I have been battling audiokey2 for a full year now and finally got it to connect without issues. It still is not easy to figure out which processor is the one I want on the list. When you get a replacement processor the program has trouble with getting the new processor connected. I have had many issues with replacement processors connecting to all my devices. I have had to pull the battery on them to make them learn a new device. The audiokey2 app seems okay with stacking them in there, but now try to figure out which one you want to use... Fortunately I am retired and have time for fiddly,,, Dianna 1 Quote Link to comment Share on other sites More sharing options...
John Schulz Posted August 3, 2023 Report Share Posted August 3, 2023 On 4/2/2023 at 7:17 PM, Glenn said: I am a bit late to the party, what happened to this? I have been battling audiokey2 for a full year now and finally got it to connect without issues. It still is not easy to figure out which processor is the one I want on the list. When you get a replacement processor the program has trouble with getting the new processor connected. I have had many issues with replacement processors connecting to all my devices. I have had to pull the battery on them to make them learn a new device. The audiokey2 app seems okay with stacking them in there, but now try to figure out which one you want to use... Fortunately I am retired and have time for fiddly,,, Hello! The discovery process can be a tad flaky. The method I've found that works best is to turn off the CI, turn it on, and immediately scan in the app. This usually ensures that the scan and broadcast window line up for the longest period possible. This increases the success of pairing. The only "solution" I can give for setting the processors you want in the main screen is to remove the old ones. Usually, if you sent them in, you will need to add them again anyways since they likely factory reset the processor firmware. Another good idea may be to rename them as soon as you pair them. This can be done by following the steps below. Go to your profile within the app Click on the processor you wish to rename Click on the three dots in the top right Click on "Personalize Processor" You can then edit the name. Be sure to click save! Hope this helps! CIBoyMom 1 Quote Link to comment Share on other sites More sharing options...
CIBoyMom Posted February 1 Report Share Posted February 1 On 8/2/2023 at 7:43 PM, John Schulz said: Hello! The discovery process can be a tad flaky. The method I've found that works best is to turn off the CI, turn it on, and immediately scan in the app. This usually ensures that the scan and broadcast window line up for the longest period possible. This increases the success of pairing. The only "solution" I can give for setting the processors you want in the main screen is to remove the old ones. Usually, if you sent them in, you will need to add them again anyways since they likely factory reset the processor firmware. Another good idea may be to rename them as soon as you pair them. This can be done by following the steps below. Go to your profile within the app Click on the processor you wish to rename Click on the three dots in the top right Click on "Personalize Processor" You can then edit the name. Be sure to click save! Hope this helps! Interestingly, my app (iPhone) seems to automatically replace the old processors in its system when I sync a replacement, which has made that part fairly seamless. Also, I do the same as you: CI off, back on, immediately start scan in the app. I also hold them close together. Quote Link to comment Share on other sites More sharing options...
CIBoyMom Posted February 1 Report Share Posted February 1 On 5/6/2021 at 7:07 AM, MED-EL Moderator said: MED-EL’s Research and Development team is currently testing a new version of the AudioKey 2 app—and they are looking for MED-EL users to test it too! The test will be done remotely via MS Teams and will last approximately 90 minutes. It can be done in English or German. During the test, participants will be asked to perform eight different tasks in the app's demo mode. The participants will be guided through the whole test and no special previous knowledge is needed. Requirements: You should... Be a user of SONNET, SONNET 2, or RONDO 3 Have a laptop or desktop computer Have a smartphone (iOS or Android) Have a stable internet connection Have at least basic experience with video calls If you are interested in participating, please send us a direct message with your contact details. We are looking forward to hearing from you! The MED-EL Moderator team Is this still open and is it open to parents of child CI recipients? Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted February 1 Author Report Share Posted February 1 Hi @CIBoyMom , this tests are already closed. However - we are currently running a survey on WaterWear. If you would be willing to share your feedback on this, it would be very valuable! Just fill out the form here > Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted February 1 Author Report Share Posted February 1 Please note - this survey has been closed. No more entries possible. Quote Link to comment Share on other sites More sharing options...
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