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Programs Not Showing


Lauren
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Got an interesting thing going on that we couldn’t figure out. 

May my mapping today, my audiologist added some of ASM 3.0’s listening/mic settings for me to play around with for the next six months. I pulled out my phone so we could do something to help me remember which was which only, as usual for my Sonnet 2, no program options show at all inside the app. Tried closing and restarting, deleted the app and reinstalled, plugged the Sonnet back into the computer to see if something was missed (it wasn’t), tried both the AS and a non-AS cover. No good. 

Phone is updated (iPhone) and app hasn’t been updated in 6 months per info in App Store. 

I tried the echo remote and it shows the programs no problem and we could toggle between them. Everything the audiologist could see in Maestro said that both the app and remote should work as it was set to either/or both. No issue using Echo/AudioLink w/same app & same phone too.

Any idea(s)? Processor, App, phone issue, or something else? Audiologist is of course going to contact Med-El and I said I would reach out on here too. (Ok technically I said “you contact your people, I’ll contact mine” but same meaning).

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@Lauren

Your last line made me laugh out loud!

Two thoughts….

while in the AudioKey2 app there is a way to get support from the Med-El app designers.  And you can choose to be contacted.  I would do that first.

If that doesn’t work, Med-El US has an in house audiology team that we can contact for help.  I would send them an email.

Keep us posted.  
 

 

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Thank you @Mary Beth. I sent off a short(ish) note on the missing program section and added what we had tried. 

Im almost wondering if I need to delete and re-pair my Sonnet as that’s the only thing we didn’t try. My audiologist said it shouldn’t be necessary. I’ll wait for Med-El’s reply before trying anything else. 

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Med-El responded and solved the issue. Sharing here so that it can benefit others:

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Suggestion #1 worked for me. 

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@Lauren

 

That is good info to know.  Every time our audiologists load on new MAPs we have to go through the refresh audio processor data step in the AudioKey2 app. 
 

Thank you for sharing!

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