Christa Posted March 29, 2016 Report Share Posted March 29, 2016 Hello All I was wondering if you could help me out. I have a sonnet and have been implanted for a couple months shy of a year. Anyway I am not sure if I am having a problem with the cochlear device (not the implant) or if it is only the remote? I have 4 programs on my remote, but I can only get my cochlear to go into one of the programs? When I press the button for the others, I get no sound? I'm not sure whether to send away to be fixed or what I am supposed to do? Maybe my programs got wiped out some how? Any help, anyone could give would be great! Thanks! Christa Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Adam Posted March 29, 2016 HearPeers Heroes Report Share Posted March 29, 2016 Christa I would call your customer service rep and explain what is going on. They might be able to walk you through a fix, or let you know if you need to send it in Maybe as simple as changing the battery in the fine tuner Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes hadron Posted March 29, 2016 HearPeers Heroes Report Share Posted March 29, 2016 Hi Christa, Mary Beth gave you good advice in your other post of this question. It is most likely the problem. hadron 1 Quote Link to comment Share on other sites More sharing options...
Christa Posted March 29, 2016 Author Report Share Posted March 29, 2016 Would my service rep be where I order my batteries and stuff from? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes hadron Posted March 29, 2016 HearPeers Heroes Report Share Posted March 29, 2016 Your audiologist created the four programs for you. Give them a phone call or send them an email and describe your problem to them. When was the last time you were able to switch programs successfully? Quote Link to comment Share on other sites More sharing options...
Christa Posted March 30, 2016 Author Report Share Posted March 30, 2016 It's been about a week or so? I think I'm likely going to need a new processor. I'll let you know what happens. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted March 30, 2016 HearPeers Heroes Report Share Posted March 30, 2016 If you have another processor, sync the Fine Tuner to that processor and check to see if it changes the programs. If it does, then the Fine Tuner is okay and your problem is with your processor. Quote Link to comment Share on other sites More sharing options...
Christa Posted March 30, 2016 Author Report Share Posted March 30, 2016 I only have one processor Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted March 30, 2016 HearPeers Heroes Report Share Posted March 30, 2016 Your Fine Tuner works for changing volume and sensitivity on your processor, right? It just doesn't switch to Programs 2,3,4? There could've been an error when your audiologist loaded those programs into your processor if you have never been able to access them. If you used to be able to access them and now can not, it is probably a processor problem. Let us know when you get this solved. We are a curious bunch! Quote Link to comment Share on other sites More sharing options...
ept5777 Posted March 30, 2016 Report Share Posted March 30, 2016 Hello Christa, my remote has all 4 programs and my Rondo or Sonnet work with the remote, you do have to set your sonnet on top of your remote and then turn it on and you should see two yellow outside lights flash once. Yes I am brand new to this but was with two MedEl people today so I think this info should be current. Good luck, they did mention your Audiologist is learning new updates daily. FYI Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Adam Posted April 7, 2016 HearPeers Heroes Report Share Posted April 7, 2016 Make sure the keypad is not locked as well. Medel has videos to show how to sync the processor on their website Quote Link to comment Share on other sites More sharing options...
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