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By MED-EL Moderator · Posted
Hello @Mary Beth @John Crozier, thanks for tagging us. As with all ongoing product developments, we are unfortunately not able to share a timeline with you. However, please be assured that our product experts are aware of the issue and are doing their best to fix it as soon as possible. Kind regards, Verena -
By Mary Beth · Posted
@artkup When I was using my Artone neckloop with both my iPhone and iPad, it would reconnect upon start up to whichever one it had been connected to last. -
By artkup · Posted
I recently turned off my mic and my phone (the only other devices my maxloop were ever connected to), yet upon trying to re-connect the TVB again to the maxloop it still it had trouble. But after numerous attempts, the maxloop-TVB connection finally succeeded. Then when I turned off both devices (TVB and maxloop), and tried re-connecting the same two devices, the connection was made immediately. This is why I suspect it re-orders the prioritizations based on most recent connection rather than initial pairings. -
By Mary Beth · Posted
@artkup Yes Artone connects to the last device it was connected to when it is turned on. Many people control which of the paired devices Artone connects to upon start up by making sure BT is temporarily turned off (or the Artone Mic is turned off) in those devices you do not want the Artone to connect to. In other words, steer the connection. -
By artkup · Posted
After another week or so of experimenting, I suspect that the maxloop prioritizes linking from the last connected device. Thus if your TVB was the last device connected to the maxloop, it re-connects fairly easily. If there were intervening connections since the last maxloop connection with the TVB, for example if the maxloop was most recently connected with the microphone and the phone, it has problems re-connecting to the TVB, though it seems to eventually re-connect. This, I believe, is why people are having success with dedicated pairings, and I was having trouble using the maxloop with 3 distinct transmitting devices. On the streaming Google Meet a couple weeks ago, John suggested that many BT systems prioritize by order of first-time pairings. But the Artone system seems to prioritize by last connections, rather than initial pairings. This is only a guess based on my last couple of weeks of experience.
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