vaghubha Posted November 8, 2016 Report Share Posted November 8, 2016 hello i am from india gujrat my kids here 4 years waardenburg syndrome i am medel cochlear implant here but coil cable pin is 4 pin here second pin is damage here 1 years i am change 3 cable please u making coil cable is strong please Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted November 8, 2016 Report Share Posted November 8, 2016 Hi Vaghubha, thank you for reaching out to our community on HearPeers. I strongly recommend speaking with your local MED-EL Representative who will be able to assist you with your damaged device—I have sent you a private message with their contact details. Kind regards, Leigh Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Adam Posted January 27, 2017 HearPeers Heroes Report Share Posted January 27, 2017 I agree with Leigh 100% we have a customer service rep assigned to a specific region that we live in. If we have any processor specific issues that we have questions on, they would be the 1st point of contact. They can help you troubleshoot any issues you might have, as well as get you taken care of if a part needs to be replaced. I hope all is well now. Please let us know how she is doing Quote Link to comment Share on other sites More sharing options...
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