V meadows Posted January 13 Report Share Posted January 13 On Monday afternoon my 4 month old samba2 failed, (the battery door). My local clinic did not have any parts for repair and told me to call Med-el. I called Med-el tech support and was Extremely happy with their promptness and professionalism. They said they would contact local audiologists for a copy of parameters and send a replacement. Unfortunately audiologist was out of office and the process got delayed. Med-el was finally able to ship the replacement unit on Thursday. Here is the issue, the unit was shipped fedex express saver, so it will be next Tuesday before I receive my replacement unit. I could have easily had my replacement today ( Friday) but I will have to wait for an additional 4 days! I am beyond frustrated! my excellent support experience was erased by a shipping decision. Quote Link to comment Share on other sites More sharing options...
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