vaghubha Posted August 24, 2017 Report Share Posted August 24, 2017 opus 2 please help me not sound come here child not response here any sound but lip see after specking here child my i am check all 1 check dcoil cabel is ok 2 check dcoil ok 3 check battery ok 4 cheeck dcoil check proser lights come red please what prob here please tell me Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted August 24, 2017 Report Share Posted August 24, 2017 Hi Vaghubha, Thanks for reaching out to the HearPeers community again. As mentioned before, if you are ever having any issues with your device I recommend getting in contact as soon as possible with your local MED-EL Representative. They will be able to help organize hands-on assistance for you. Let me know if you need their contact details again and I'll send them through. You can also check out our processor trouble-shooting guide which may help in finding out the reason for the red light: http://www.medel.com/troubleshooting/ Select the pop-up box for the first box option "Processor malfunction". Hope that helps! Leigh vaghubha 1 Quote Link to comment Share on other sites More sharing options...
vaghubha Posted August 26, 2017 Author Report Share Posted August 26, 2017 hi good morning here anser me Processor Malfunction Does the red indicator light flash when the processor is turned on yes Count the number of flashes. There should be no more than four flashes - with no pauses or repetition. Does this occur yes Using your speech processor test device (SPTD), place the coil underneath. Does a red light flicker consistently when you speak? yes Perspiration, dirt or cracks can cause intermittent problems. Check the earhook and processor, clean if necessary and try the SPTD again. Does a red light flicker consistently when you speak? yes Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted August 31, 2017 Report Share Posted August 31, 2017 Hi Vaghubha Thanks again for your comment! It seems like you have done all the necessary steps and are still experiencing problems, so we would really recommend speaking to your local MED-EL representative. I've sent you a private message with their details, so that they can assist in the best way. Thanks, Leigh vaghubha 1 Quote Link to comment Share on other sites More sharing options...
vaghubha Posted September 20, 2017 Author Report Share Posted September 20, 2017 good morning thanks for help me my prob is solve here my opus 2 processor microphone is damge here or my opus 2 3 years wanty here new come here enjoy my kidz Quote Link to comment Share on other sites More sharing options...
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