Addi Posted July 15, 2023 Report Share Posted July 15, 2023 After I get my streaming all set up and working with my phone, it shuts everything down after a minute.. I can open the battery case and close it, and then it comes back on again, but then a minute later the processor is off again. Has this happened to anybody? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 15, 2023 HearPeers Heroes Report Share Posted July 15, 2023 @Addi Does this happen when you are using disposable implant batteries too or only with your rechargeable batteries? Quote Link to comment Share on other sites More sharing options...
Addi Posted July 15, 2023 Author Report Share Posted July 15, 2023 Sadly, I have misplaced my rechargeable battery adaptors. So I don’t know the answer to that question. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 15, 2023 HearPeers Heroes Report Share Posted July 15, 2023 @Addi Are you using Power One Implant disposable batteries? I had a lot of problems with my Sonnets when using ZeniPower implant batteries. Quote Link to comment Share on other sites More sharing options...
Addi Posted July 15, 2023 Author Report Share Posted July 15, 2023 I am using the power one batteries. Also, this issue is just with one side. (I al bilateral) Quote Link to comment Share on other sites More sharing options...
Dianna Posted July 15, 2023 Report Share Posted July 15, 2023 Im a little confused, is this involving audio link? Quote Link to comment Share on other sites More sharing options...
Dianna Posted July 15, 2023 Report Share Posted July 15, 2023 15 hours ago, Addi said: After I get my streaming all set up and working with my phone, it shuts everything down after a minute.. I can open the battery case and close it, and then it comes back on again, but then a minute later the processor is off again. Has this happened to anybody? Hiya! What phone are you using and are you cabled or streaming to sonnet2 with audiostream? Quote Link to comment Share on other sites More sharing options...
Dianna Posted July 15, 2023 Report Share Posted July 15, 2023 Ok, sometimes when i have streaming set up to both a sonnet2 and an ha, when i open spotify, one side cuts off and i have to finagle until it all works. Cell phone will interrupt sometimes but my processor does not turn off. Any time i have had any processor off and on i change the batteries just in case. I have once switched batteries and put old ones back in by mistake. 😃 On a really bad cellphone day or memory (mine) ive had to turn everything off, disconnect and start over. If i had processor power issues on a second set of fresh batteries i would contact my rep./customer service. Quote Link to comment Share on other sites More sharing options...
Addi Posted July 15, 2023 Author Report Share Posted July 15, 2023 I am using an iPhone and it has worked for me until just a few days ago. Again, the audiolink works on one ear and then the processor on th either each just turns off after about a minute of successful streaming. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 15, 2023 HearPeers Heroes Report Share Posted July 15, 2023 @Addi a few suggestions… clean the battery contacts per Med-El’s YouTube video re sync both Sonnets to your AudioLink Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 15, 2023 HearPeers Heroes Report Share Posted July 15, 2023 @Addi since you are in the US you can also sign up for a 1:1 tech help session with a Med-El audiologist. Follow the link and register for a time slot. https://web.cvent.com/event/9f87401e-5bd8-4868-9e78-1fbba262e086/regProcessStep1 Quote Link to comment Share on other sites More sharing options...
Addi Posted July 15, 2023 Author Report Share Posted July 15, 2023 Thanks for the advice. I will do those things. I’m curious as to why you think it’s a battery issue since if I use the processor without the audio link it works just fine. It is just when I try and stream. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 15, 2023 HearPeers Heroes Report Share Posted July 15, 2023 @Addi I believe it uses more battery power when using the AudioLink than when not streaming so I just wondered about batteries. I believe I did read a report of another Sonnet user experiencing the same issue with the AudioLink in another forum. I do not believe his issue was resolved but I may be recalling that incorrectly. Definitely Med-El tech support should be able to guide you. Quote Link to comment Share on other sites More sharing options...
David Posted July 16, 2023 Report Share Posted July 16, 2023 Perhaps the issue is caused by an iOS update. Quote Link to comment Share on other sites More sharing options...
Serena Metzler Posted July 23, 2023 Report Share Posted July 23, 2023 Did u contact the company or your audiologist for help with your phone? Quote Link to comment Share on other sites More sharing options...
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