MedEl AudioStream battery cover breaks after some time. Has anyone else encountered this issue?

[rportillo]

Sorry if this post is in the wrong category.

I have an AudioStream cover that has started to crack at the top after about a year of use. It is my second AudioStream due to the first one also going to go through warranty for the same issue. Whenever I stream music now, I hear static along with the music that is playing which hasn't happened before. I don't wear headphones or anything that could cause pressure for the cover to crack. I've already sent an email to customer service regarding the issue but would like to know if this has happened to anyone else before.



 

[Enegra]

I haven't had AudioStream crack, but perhaps the static is a separate issue? I've encountered it once and taking a computer duster and giving the AudioStream a good blow solved it. On the other hand, if the crack is severe enough that there are contact issues, that could cause static too.

[John Schulz]

On 8/18/2023 at 6:07 PM, rportillo said:

Sorry if this post is in the wrong category.

I have an AudioStream cover that has started to crack at the top after about a year of use. It is my second AudioStream due to the first one also going to go through warranty for the same issue. Whenever I stream music now, I hear static along with the music that is playing which hasn't happened before. I don't wear headphones or anything that could cause pressure for the cover to crack. I've already sent an email to customer service regarding the issue but would like to know if this has happened to anyone else before.



 

I don't have an AudioStream but I'd imagine that the static is a result of the sleeve not making good contact with the electrical pads on the back side of the battery adapter. My guess is that's because the sleeve is cracked.

[Mary Beth]

The sleeve could be cracked but it could also just be loosening over time like the standard battery cover sleeves do which results in needing to replace them periodically.