Lauren Posted September 30, 2023 Report Share Posted September 30, 2023 Sorry been listening to Queen lately. Today my left Rondo 3 despite being fully charged and not dropped or put into contact with any sort of liquid just up and stopped working for a period between 1-2 hours. It’s on now and seems to be working but worried it could happen again at any time. In my panic I accidentally emailed my old audiologist who did my HAs for 20-25 years instead of my CI audiologist. Joyce vs Jess, could happen to anyone. After getting the right person we’re in the process of requesting a replacement left Rondo 3 which has already been replaced once just prior to my surprise bilateral surgery. When it comes to the Rondo 3 it’s a very simple device so there’s not really anything to diagnose when something goes wrong so if anything does go wrong, don’t wait. Just reach out to either Med-El or your CI clinic to get the replacement, preferably under warranty, ball rolling. First time I did it through Med-El, this time due to it being Friday I thought it best to try my clinic. Anyone have this happen? I really just took the processor off for a short break and not five minutes later the processor would not turn on at all. Tested it on a charger and it would charge up but not turn on until 1-2 hours later. Dianna 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted September 30, 2023 HearPeers Heroes Report Share Posted September 30, 2023 That is concerning @Lauren. I am sorry that happened to you. Quote Link to comment Share on other sites More sharing options...
Lauren Posted September 30, 2023 Author Report Share Posted September 30, 2023 I did what few checks I could and only had to re-pair the left processor to the AudioLink for eventual TV streaming. The 1-2 hour the processor was down wasn’t a total loss. My Sonnet 2s are my situational processors and. I always have them with me so I just switched to them no problem. Very thankful to have backup processor(s) for incidents like today’s. Dianna 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Kylie Posted September 30, 2023 HearPeers Heroes Report Share Posted September 30, 2023 I'm glad it can be replaced easily under warranty. But not a nice surprise! Makes me realise that I'd be stuck for a while if mine broke, I only have the 1 processor. Dianna 1 Quote Link to comment Share on other sites More sharing options...
Dianna Posted September 30, 2023 Report Share Posted September 30, 2023 Me too lauren, im sorry. Being off for a short time, sounds so strange!!! Hope you get a replacement quick!!! Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted September 30, 2023 HearPeers Heroes Report Share Posted September 30, 2023 It is VERY helpful to start off with a backup processor. Those of us at two processor clinics in the US are very fortunate. Upgrading to a newer processor, if allowed to keep the older processor, will provide a backup for many other users. Kylie 1 Quote Link to comment Share on other sites More sharing options...
Lauren Posted October 4, 2023 Author Report Share Posted October 4, 2023 Finalizing paperwork and getting my MAPs to Med-El US HQ and now just waiting for the replacement to arrive. Dianna 1 Quote Link to comment Share on other sites More sharing options...
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