Frustrated static sound

[Marv408]

I’m wearing the sonnet 2 it sounds great but having some problems with static sound. It’s there all the time if I turn the sound down it helps some it goes away if I turn the mic off. There is also another sound on top of when somebody talk so not sure how to describe that sound. Last if the processor move a little the sound goes in and out and only notice it on certain sounds

[Mary Beth]

@Marv408

Typically intermittent static sounds make us think of a problem with the coil cable.  Try switching out the coil cable and see if that helps.

[Marv408]

I have had this problem ever since day one I will try that but my other sonnet 2 has the same problem

[Mary Beth]

@Marv408

In that case it is most likely not the cable.  You may be hearing a systems noise.  You can ask your audiologist to manually test and set threshold levels instead of using the default threshold levels.  If it is system noise, having your thresholds set manually will eliminate it.  Thresholds for Med-El are the loudest settings we can not hear for each electrode.