Ken T Posted January 12, 2018 Report Share Posted January 12, 2018 I had my surgery last April 2017,activation in May 2017. Going to have it removed. in a few weeks. It dose not work.All I hear is static.. my batteries only last a few hours. MedEl has not been very helpful. Very upset. Ken T. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted January 12, 2018 HearPeers Heroes Report Share Posted January 12, 2018 I am sorry to hear this Ken. Possibly @MED-EL Moderator can help. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Jdashiell Posted January 12, 2018 HearPeers Heroes Report Share Posted January 12, 2018 4 hours ago, Ken T said: I had my surgery last April 2017,activation in May 2017. Going to have it removed. in a few weeks. It dose not work.All I hear is static.. my batteries only last a few hours. MedEl has not been very helpful. Very upset. Ken T. Ken, I am very surprised to hear of your experience with MedEl. My experience with support has been excellent both with my implant, activation and customer support. A MedEl AUD came to attend my activation on my left ear and will be in attendance for the corrective surgery on the left On top of all that the provider I am with is true researcher who worked with MedEl to come up with a solution for my left CI issue. The hearPeer community has been very supportive and with knowledgable friends. I am very happy with MedEl Jewel, Cara Mia, Mary Beth and 1 other 4 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Valentin Posted January 13, 2018 HearPeers Heroes Report Share Posted January 13, 2018 @Ken T, what say the doctors in the center where you have been implanted? Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted January 17, 2018 Report Share Posted January 17, 2018 Hi @Ken T, Sorry to hear about your frustrations. Would you be able to let us know which country you live in? I would like to put you in touch with your local MED-EL representative who should be able to offer you more support and help you with your problems. Kind regards, Mary - MED-EL Social Team Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
Shirsee Posted January 28, 2018 Report Share Posted January 28, 2018 Jdashiell, I am just curious about what is going on with your left ear. I would love to know more. Quote Link to comment Share on other sites More sharing options...
Shirsee Posted January 28, 2018 Report Share Posted January 28, 2018 On 1/12/2018 at 11:54 AM, Ken T said: I had my surgery last April 2017,activation in May 2017. Going to have it removed. in a few weeks. It dose not work.All I hear is static.. my batteries only last a few hours. MedEl has not been very helpful. Very upset. Ken T. Have you gotten some help yet from MedEl? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Jdashiell Posted January 30, 2018 HearPeers Heroes Report Share Posted January 30, 2018 On 1/27/2018 at 7:55 PM, Shirsee said: Jdashiell, I am just curious about what is going on with your left ear. I would love to know more. First CI surgery on right ear March 2016. no problems. I had my Left side CI surgery first in March of 2017, activation in April 2017. The Aud and ENT told me the electrodes were not all the way in the cochlea. I wanted it fixed ASAP so the 2nd attempt on the Left was June 1, 2017. Alas same issue, electrodes had hit an anatomical obstruction in the first basal turn of the cochlea causing the electrode array to "flip"around on it self. I decided to see someone else. Now I am scheduled to have a 3rd attempt on the left to implant the electrode array. Scheduled for March 13, 2018. The new ENT has coordinated with MedEl to develop a surgical "tool" to aid in the implantation and get past the obstruction Jewel and Mary Beth 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Jewel Posted January 31, 2018 HearPeers Heroes Report Share Posted January 31, 2018 I'm rooting for you @Jdashiell. I hope this time everything is perfect! Jdashiell and Mary Beth 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted January 31, 2018 HearPeers Heroes Report Share Posted January 31, 2018 I am rooting for you too Joe! Jdashiell 1 Quote Link to comment Share on other sites More sharing options...
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