Shirsee Posted August 11, 2018 Report Share Posted August 11, 2018 Hi, I wonder if those using a Roger Pen have any ideas for me. I have a SamSung Smart TV. I had to buy a Digital to Analogue converter in order to get it to work with my Roger Pen. It was really hard setting it up but eventually got the TV to stream to my CI. I don't know what has happened but I can't get the TV to stream through the Pen anymore. The Pen sits in it's charging cradle which is connected to the TV through the converter. It seems like my husband said something to me about making an upgrade to the TV but he doesn't remember clearly. It's been a while since I went through all the trouble I had getting the TV and Roger Pen to work together and I've forgotten a lot of the details. I've tried everything I can think of tonight playing with settings on the TV etc. Does anyone have any ideas? Thanks. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 11, 2018 HearPeers Heroes Report Share Posted August 11, 2018 Hmm.....if it used to work with that exact TV and is no longer working, that is puzzling. The only suggestions I have are... -remove the Roger Pen from the dock and use it to be sure the Roger Pen is still synced to your receiver and is working correctly. -If the Roger Pen works fine when out of the dock, then examine the connections with your TV adapter. Disconnect them and reconnect them again. -If you have a satellite or cable box connected to your TV, have you tried using that box’s audio out to the dock? @Shirsee Quote Link to comment Share on other sites More sharing options...
Hicksy Posted August 12, 2018 Report Share Posted August 12, 2018 Two tricks I’ve found with the Roger Pen and cradle. The audio connection to the cradle is tight! Make sure it is secure. I’ve also found problems connecting to the pen if my batteries are nearly expired. I’d suggest trying the headphone jack on the tv just to make sure everything works. Then go back to the setup you had previously. (Often plugging into the headphone jack cuts the tv speakers). Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 12, 2018 HearPeers Heroes Report Share Posted August 12, 2018 Great suggestions @Hicksy! Quote Link to comment Share on other sites More sharing options...
Shirsee Posted August 25, 2018 Author Report Share Posted August 25, 2018 Thank you everyone for your suggestions. I haven't solved this yet but I will try everything you guys recommended. Appreciate the help! Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 26, 2018 HearPeers Heroes Report Share Posted August 26, 2018 Keep us posted @Shirsee. Good luck! Quote Link to comment Share on other sites More sharing options...
Steve1956 Posted January 10, 2021 Report Share Posted January 10, 2021 Hi, Shirsee, Did you resolve the issue? We just purchased a Samsung smart TV and I'm having the same problem. I'll be very interested (and thankful) to know how you resolved the issue. Thanks much. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted January 10, 2021 HearPeers Heroes Report Share Posted January 10, 2021 @Steve1956 Do you have the Roger Pen plugged into the new TV? If yes, go to audio settings on your TV to be sure audio is being delivered to the output jack you used. Quote Link to comment Share on other sites More sharing options...
Tommy C Posted January 14, 2021 Report Share Posted January 14, 2021 Do you have another tv that you can try your setup on? I have Samsung Smart TV that has sound issues and also video issues while streaming some programs. I switched my setup to another tv and everything worked. So it was the tv causing my problem and still have the problem on that tv. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
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