lizard Posted March 28, 2019 Report Share Posted March 28, 2019 Hi my name is Elizabeth I am new to this hearpeer.. i been having some issues with my cochlear implants Opus 2.. my opus 2 coil cord cable been messing up to the point it quit working where i couldn't hear at all... i been trying looking for a new coil cord cable for my opus 2 for almost two months now.. i been looking through website to order new one ( seem to have difficult time with it) and i couldn't believe when i went to my regular doctor appointment where i got my cholcear implant surgery 9 yrs ago ig, my doctor told me they ugrade the choclear implant and didnt have the equipment for my cholcear implant opus 2 coil cord cable... To be honest I was really upset and disappointed that I didnt get to able walk home from my doctor appointment to hear again.... ( i didnt want to change my cholcear implant to the upgrade yet i am proud of the one i was wearin until i want to change it later on my future).. i miss hearing everything around me and i really really miss listening to music and talking on the phone.. i hate not hearing no sound and not able to understand my family and friend communicated with me, it is hard for me everyday for the past two months... All i wish is to hear again soon!!😔 is there someone out there who would give me some information on opus 2 equipment for my cholcear implant opus 2 coil cord cable wire that i know i can order from online or someone who is not using them anymore that i look into or something... im sorry for being honest and being in my feeling desperated to hear again... thanks you for reading this and if u know anything about it please message me and ill reply back.. I hope and pray something good will come my way today with a good luck!!! thanks you again. thanks you, Elizabeth .. Quote Link to comment Share on other sites More sharing options...
Hicksy Posted March 28, 2019 Report Share Posted March 28, 2019 Which country are you located in? I’m surprised your doctors office couldn’t direct you to a replacement center. Good luck! Quote Link to comment Share on other sites More sharing options...
Hicksy Posted March 28, 2019 Report Share Posted March 28, 2019 I see you are in the States us.shop.medel.com this site may help Quote Link to comment Share on other sites More sharing options...
ept5777 Posted March 28, 2019 Report Share Posted March 28, 2019 You know what amasing me is all of you HearPeers specialist with less than 24 months of surgery??? how is does your things fit in to any FORUM ??????????????? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted March 29, 2019 HearPeers Heroes Report Share Posted March 29, 2019 @lizard Welcome Elizabeth. I have OPUS 2 processors too. I see you have had yours for over 5 years, right? If it has been over 5 years, your warranty is over. But until October 2019, you may be able to still purchase replacement parts. After that date, Med-El will not be selling replacement parts for OPUS 2 nor fixing them if they break. To see if you can order the cable for OPUS 2, contact Med-El USA by email or by phone. Hopefully they will sell it to you. If Med-El USA stopped selling replacement parts for OPUS 2 already, search online. There are online shops in the UK and in Europe that ship to the US. I have seen OPUS 2 cables listed. You can also join one of the CI FaceBook groups and ask if anyone has a cable they are willing to part with. I did look on the US webstore for Med-El and although the OPUS 2 cables are listed there, the online shop does not allow me to purchase one. I hope you find a cable soon. I would be so lost without my CIs. I am sorry you are in this position. You may want to talk with your CI audiologist to see if your insurance will cover a upgrade since the OPUS 2 has been obsoleted by Med-El. Good luck. Let us know how things go for you. lizard and Mary Featherston 1 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted March 29, 2019 HearPeers Heroes Report Share Posted March 29, 2019 @lizard I asked Med-El USA and you CAN purchase cables for OPUS2 until October 2019. $50. You may want to purchase a spare if you can. email customerservice.us@medel.com They will help you. lizard 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted March 29, 2019 HearPeers Heroes Report Share Posted March 29, 2019 The reason I could not purchase the cable in the web store is that you have to select BLACK even though black is the only color option. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted March 29, 2019 HearPeers Heroes Report Share Posted March 29, 2019 Quote Link to comment Share on other sites More sharing options...
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