Moira Posted December 27, 2021 Report Share Posted December 27, 2021 Hi there: I have a Rondo 3 on my right side. I have been able to use Bluetooth on my iphone 8 using my audiolink and I have the Audio2Ear app on my phone. I sometimes have to fiddle with it to get it going properly. I find sometimes if I turn my Rondo 3 off and on it will start up. I'd like to be able to stream sound to my laptop. Under "Sound" It says the selected device has no output controls." In my System Preferences (on mac laptop) I can turn on Med-El Audiolink in the Bluetooth section and there is a check mark. Does anyone have any suggestions on how to get this to work on my laptop? Thanks for your help. Moira Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted December 27, 2021 HearPeers Heroes Report Share Posted December 27, 2021 @Moira I believe it will work best if AudioLink is cabled to your laptop. Quote Link to comment Share on other sites More sharing options...
Moira Posted December 27, 2021 Author Report Share Posted December 27, 2021 HI there: Thanks for the suggestion but I tried that before and I just tried it again to be sure and it's still not working. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted December 27, 2021 HearPeers Heroes Report Share Posted December 27, 2021 @Moira AudioLink being cabled to a laptop through its dock is working for others. I wonder why it is giving you problems? @Lauren may be able to help you. Quote Link to comment Share on other sites More sharing options...
Moira Posted December 27, 2021 Author Report Share Posted December 27, 2021 Why? Because I'm terrible with technology!! I was cabling directly into my laptop not in the dock. I'll fiddle! Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted December 27, 2021 HearPeers Heroes Report Share Posted December 27, 2021 @Moira hang in there. It will get easier and we are a helpful group. This is a link to the how to Med-El AudioLink videos Quote Link to comment Share on other sites More sharing options...
Moira Posted December 27, 2021 Author Report Share Posted December 27, 2021 Does my Rondo 3 have to show up in the System preferences as well? (Bluetooth?). I was thinking since I was going the the Audio2Ear on my phone that would be where it goes through? On my laptop it just shows MedEl Audiolink. On my phone it shows both Medel Audiolink and Rondo 3 in the preferences. Does this mean I need to pair my Rondo 3 with my laptop as well? Moira Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted December 27, 2021 HearPeers Heroes Report Share Posted December 27, 2021 @Moira When AudioLink is attached by cable (directly or through its dock) it does not use BT at all. Audio travels directly from computer to AudioLink through the cable just like plugged in headphones. So AudioLink does not need to show up and no special settings are needed on the laptop. Just attach AudioLink like wired headphones. Audio out on your laptop may look like headphones. Using the dock to connect AudioLink to your computer helps because AudioLink sends the audio to your Rondo 3 best when it is in a vertical position. Quote Link to comment Share on other sites More sharing options...
Moira Posted December 27, 2021 Author Report Share Posted December 27, 2021 Okay it is attached just like headphones into the laptop. I didn't know about having the Audiolink in the vertical position. That's interesting. I'm still not getting any sound. Since it is going through the headphone port it would show up as headphones in the Sound setting correct? I just checked that I hadn't muted the sound or anything. I'm not sure why it's not working either. Thanks for your help. Quote Link to comment Share on other sites More sharing options...
Moira Posted December 27, 2021 Author Report Share Posted December 27, 2021 Quote Link to comment Share on other sites More sharing options...
Lauren Posted December 27, 2021 Report Share Posted December 27, 2021 @Moira I don’t currently have a Mac but I am able to use the AudioLink with my homemade desktop. I am using the Audio Cable 3.5 mm to 3.5 mm cabled (included in the kit) into my speakers and the AudioLink base, and for power the base is plugged into my usb extender/adapter. As soon as I plugged in I started getting music through YouTube (I keep it playing when trying out listening settings so I know when I get it right. The base does need to be plugged in for power hence the power plus audio cable. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
Moira Posted December 27, 2021 Author Report Share Posted December 27, 2021 Success! Thank you MaryBeth and Lauren!!!! For some reason having the USB cable attached and plugged into the dock and computer made things work. I'm so happy!!!! You wouldn't believe how much time I've wasted trying to figure this out. Now cross your fingers that it will keep working. Thanks again, Moira Mary Beth and Lauren 2 Quote Link to comment Share on other sites More sharing options...
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