HearPeers Heroes Adam Posted December 6, 2015 HearPeers Heroes Report Share Posted December 6, 2015 Surprisingly The sonnet does not like to fall 20 feet onto a tile floor. I was working on the top of the Christmas tree we have in the foyer at work. It is 25' tall. My sonnet got caught in some decorations we had hanging from the ceiling and fell off. Of course it did not fall into the lift I was in. It went all the way to the ground. By looking at it, it looked absolutely fine. I put it on but it didn't work. As it turns out, we thought the control unit was bad. I talked to Medel and that is what we were thinking after doing some troubleshooting. They sent me a new control unit overnight. Got it the next day. Put everything on it and the stinker didn't work. After changing things one at a time, realized the coil was not working. The control unit was fine. I was very impressed with a couple of things. 1) MEDELs customer service is absolutely AMAZING. This phone call took place after hours. They have an on call audiologist to help people out. How cool is that. She was totally awesome. Very impressed. I called again the next day to let them know that it was the coil and not the control unit. They said not a problem at all, put the coil in the mail and I should have it by Monday. The durability of the Sonnet was very impressive. That is a VERY long way to fall. I picked it up and it looked brand new. Also, this time has reminded me how much I really appreciate having 2 processors. There is such a difference from one to two processors. If you just have one, I would strongly suggest going bilateral. Well done MEDEL Quote Link to comment Share on other sites More sharing options...
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