Bastian Posted June 14 Report Share Posted June 14 Hello! When we use the system check function in the app, we always get a microphone problem reported, on both sides. According to our clinic, the processors are ok. Our daughter currently only has one program, which is an omnidirectional setting. @MED-EL Moderator: Could it be, that the system check function does not properly work with an omnidirectional setting, since only one microphone is active? Thank you and best regards, Bastian Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted June 14 HearPeers Heroes Report Share Posted June 14 That is my understanding because the microphone check is to determine that both mics are in balance or working equally. Omni mic setting uses one mic. It is my preferred mic setting as well. It would be helpful if the HearCare app recognized that omni mic setting was being used and instead of giving a mic problem it just stated NOT APPLICABLE to omni mic programs. Quote Link to comment Share on other sites More sharing options...
Bastian Posted June 14 Author Report Share Posted June 14 Yes, or automatically switch the processor to a test mode with both microphones active. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
Scott Murray Posted June 14 Report Share Posted June 14 @Bastian @Mary Beth Great points - and also might be good things to submit through the "Send feedback" function in the AudioKey app. Just something to keep in mind. Maybe we can get that change implemented... Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted June 17 Report Share Posted June 17 Hi @Bastian, thanks for tagging us. We've forwarded this issue to our product experts here at MED-EL and will come back to you as soon as possible. Kind regards, Barbara Bastian and Mary Beth 1 1 Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted June 18 Report Share Posted June 18 18 hours ago, MED-EL Moderator said: Hi @Bastian, thanks for tagging us. We've forwarded this issue to our product experts here at MED-EL and will come back to you as soon as possible. Kind regards, Barbara Hi there, thank you again for tagging us in this forum. Our product experts here at MED-EL are aware of this issue occurring and are evaluating the cause and possible solutions. They recommended choosing a program with different frontend settings as a possible option for now. Kind Regards Mary Beth and Bastian 2 Quote Link to comment Share on other sites More sharing options...
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