suzcohen Posted December 3, 2019 Report Share Posted December 3, 2019 @Mary BethHope everyone is enjoying the holiday season! Quick troubleshooting question for Mary Beth and the group. Has anyone ever had trouble connecting a Sonnet with a Roger 21 receiver to a Phonak transmitter? My son has been able to pair his RIGHT CI to the school's Phonak Pen Touchscreen as well as to his personal Phonak Roger Pen. However, we have not been able to pair his LEFT CI to the same transmitters....we've swapped out speech processor, disposable battery cage, coil, cable and three different Roger 21 receivers (which we've verified pair with the RIGHT CI) with no luck. We're told there are no settings in a MAPPING that affect FM/DM connectivity. We're at a loss and wondering if anyone else has had this issue. Thanks for any thoughts! Suzanne Quote Link to comment Share on other sites More sharing options...
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