DncTchr2 Posted August 7, 2020 Report Share Posted August 7, 2020 Hello! I hope this finds everyone well. I am so so frustrated. I use my iphone to listen to music when I walk. I have used it for months. For the past 2 days, I am unable to get the music to play through my implants. When I open the app on my phone, it says the audiolink is connected and the battery is 100%...underneath that, it says the audio processor failed to read...I have followed all of the instructions, but cannot figure out what I am doing wrong. I have sonnet 2s...using the connection chord. Any help or suggestions would be greatly appreciated. Thank you for your time! Kerrie Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 7, 2020 HearPeers Heroes Report Share Posted August 7, 2020 @DncTchr2 hmmm I have not read anything yet about that problem. Have you tried emailing in house audiology at Med-El US for help? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 7, 2020 HearPeers Heroes Report Share Posted August 7, 2020 @DncTchr2 Have you tried resyncing your Sonnet 2 to the AudioLink? Quote Link to comment Share on other sites More sharing options...
DncTchr2 Posted August 7, 2020 Author Report Share Posted August 7, 2020 Thanks so very much Mary Beth...I left for my walk frustrated and then could not determine how many boxes had bicycles, or buses, or crosswalks so that I could respond to you...😆 I have tried repairing...no luck. I will have to reach out to my rep. I really appreciate your time. Hope you are well.❤️ Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 7, 2020 HearPeers Heroes Report Share Posted August 7, 2020 @DncTchr2 Frustrating for sure. The only other idea I have is to follow the AudioLink directions for “rebooting”. In the manual under the trouble shooting section near the end it tells us to remove the AudioLink battery and then put it back in. Check that out. Quote Link to comment Share on other sites More sharing options...
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