Lauren Posted February 3, 2023 Report Share Posted February 3, 2023 I’m finally trying to get my AudioStreams set up for bilateral steaming and not sure if it’s because of only needing to set up my right side or something else, but both are currently appearing in Accessibility (using iPhone) as Lefties so currently it’s only letting me select one. I’ve gone through and “forgotten” both Sonnets in BlueTooth and whichever one was connected in Accessibility and still only getting one option. Both Sonnets are connected in AudioKey2 and correctly show as L and R so it’s just the AudioStreams having issues. Everything’s current and up to date firmware wise. I tried signing up for a 1:1 but the good slots are all gone, no desire to have a 5:30am meeting on a workday. I did email my region’s rep so will share what they say when they’re able to respond. Quote Link to comment Share on other sites More sharing options...
Lauren Posted February 3, 2023 Author Report Share Posted February 3, 2023 Med-El reps helped get me configured correctly, just had to start totally from scratch. However still only able to connect one side only for streaming. When neither are connected: After pairing one side, the other disappears: Streaming works, for the right side but not getting anything bilaterally yet. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 3, 2023 HearPeers Heroes Report Share Posted February 3, 2023 @Lauren Have you tried turning off your phone and then restarting it? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 3, 2023 HearPeers Heroes Report Share Posted February 3, 2023 @Lauren follow this link and look at the picture. On iPhones when two AudioStreams are configured correctly they show up as L+R in one spot- not separately as two different devices Lauren 1 Quote Link to comment Share on other sites More sharing options...
Lauren Posted February 3, 2023 Author Report Share Posted February 3, 2023 @Mary Beth Thank you- I’ll revisit the configuration. I’ll check that the new right one is updated in firmware too as I am only certain about the left as I updated it myself when the firmware was released. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 3, 2023 HearPeers Heroes Report Share Posted February 3, 2023 @Lauren By the way AudioStreams default as named LEFT which is completely separate from AudioKey2 recognizing your Left and Right Sonnet 2s. That is why originally they both said Left. When AudioKey2 configures them as BILATERAL (we select bilateral in the configuration steps) then they show up as a pair R+L . Quote Link to comment Share on other sites More sharing options...
Lauren Posted February 3, 2023 Author Report Share Posted February 3, 2023 Sigh. My phone currently isn’t recognizing the right audio stream at all. Trying to re-do configuration and this time instead of getting a never ending “configuration failed” pop-up it’s saying there’s no audiostream available. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
Lauren Posted February 3, 2023 Author Report Share Posted February 3, 2023 No problems with left side, but regardless of adding them bilaterally or cancelling and trying right side only it’s just not working currently. Maybe I’m missing some other step still? Left side connects automatically doing it alone or starting out with it in bilateral configuration. Each time I try I remove it from Bluetooth just in case that’s interfering with it (per instructions too). Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 3, 2023 HearPeers Heroes Report Share Posted February 3, 2023 @Lauren This is the most frustrating part of AudioStream to me and I mention it in the above link. Repeatedly doing the same steps in the same location the same way and one time I just hit a sweet spot and they connected strongly and worked great. But what exactly made that happen that time? No idea. Dianna 1 Quote Link to comment Share on other sites More sharing options...
Lauren Posted February 3, 2023 Author Report Share Posted February 3, 2023 I finally got them both configured (again) but in Accessibility they are still on separate lines so I cannot stream bilaterally. Unsure what to do. @MED-EL Moderator Dianna 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 3, 2023 HearPeers Heroes Report Share Posted February 3, 2023 @Lauren Sorry this is happening on a Friday. Maybe you can contact Med-El US and ask for assistance? They have audiologists who are available to help us when needed. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 3, 2023 HearPeers Heroes Report Share Posted February 3, 2023 @Lauren I sent you a private HP message Lauren 1 Quote Link to comment Share on other sites More sharing options...
Lauren Posted February 4, 2023 Author Report Share Posted February 4, 2023 I’m calling it quits for today. Made no progress whatsoever. Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted February 10, 2023 Report Share Posted February 10, 2023 Hello @Lauren, did you get in touch already with your local MED-EL team? According to our products, it seems like AudioStreams have been configured not as a pair via the AudioKey 2. You should ensure that both left and right sides are selected for configuring during the configuration. Please let us or your local MED-EL know whether there are still issues, thank you. Kind Regards, Giulia Quote Link to comment Share on other sites More sharing options...
Lauren Posted February 10, 2023 Author Report Share Posted February 10, 2023 @MED-EL Moderator I have a 1:1 scheduled 16/02/2023 for technical support. Quote Link to comment Share on other sites More sharing options...
Dianna Posted March 10, 2023 Report Share Posted March 10, 2023 On 2/3/2023 at 2:20 PM, Mary Beth said: @Lauren This is the most frustrating part of AudioStream to me and I mention it in the above link. Repeatedly doing the same steps in the same location the same way and one time I just hit a sweet spot and they connected strongly and worked great. But what exactly made that happen that time? No idea. This morning i started up my new phone...samsung 23 ultra. It made left hearing device audiostream right is ha. I opened spotify and both were streaming!!!! Later, after messing with audiolink (both worked) Went back and i could not pair both audiostream and ha at the same time again! Might be phone set up for left and right? Quote Link to comment Share on other sites More sharing options...
Dianna Posted March 10, 2023 Report Share Posted March 10, 2023 Also, i dont have left and right but a prompt comes up to name audiostream when i update it, i name it di and never see it anywhere Just making ideas. If i can stream to both sides....hey isnt mary bimodal? Quote Link to comment Share on other sites More sharing options...
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