DarlaHS Posted February 1, 2021 Report Share Posted February 1, 2021 I have both sonnet and rondos, since 2018. I prefer wearing the rondos 2. They are more comfortable for me. Over the last month I have noticed changes to my rondos and the chargers. Sometimes they become very hot after charging all night. Now the worst has happened. My rondos no longer work. I can hear absolutely nothing from them. Any ideas as to why? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 1, 2021 HearPeers Heroes Report Share Posted February 1, 2021 @DarlaHS Sorry this happened to you. They should still be under warranty. I would contact my Med-El customer service rep and describe what happened. If replacement Rondo 2 processors are going to be shipped to you, you can ask Med-El to load your programs. This way when they arrive and charge up, you can use them right away. Quote Link to comment Share on other sites More sharing options...
DarlaHS Posted February 1, 2021 Author Report Share Posted February 1, 2021 Thank you for your reply. I was thinking I would need to contact my audiologist first due to the VA (veterans administration) paid and continues paying for all my care. what do you think? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 1, 2021 HearPeers Heroes Report Share Posted February 1, 2021 I am not sure about that @DarlaHS but your Med-El customer service rep will know. Keep us posted. Quote Link to comment Share on other sites More sharing options...
Dave in Pittsburgh Posted February 1, 2021 Report Share Posted February 1, 2021 I have Rondo2 and was experiencing poor battery performance while I am not familiar with VA system I sent and email to my audiologists and she in return contact MEDEL and my Rondo 2 was replaced under warranty it was already programmed to its present mapping all I had to do was transfer the Rondo2 magnet and charge it . Be sure you have the magnet tool I didn’t and MEDEL had to send one out if there is one it be in your kit so check it out. Good Luck Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
DarlaHS Posted February 5, 2021 Author Report Share Posted February 5, 2021 I called med-el today, rather my spouse did. Not only are my rondos stopped working, my sonnets have also. They are sending me new rondos and cables for my sonnets - hoping that will fix the issue. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 5, 2021 HearPeers Heroes Report Share Posted February 5, 2021 @DarlaHS None of your processors give you sound when you put them on? Quote Link to comment Share on other sites More sharing options...
Dave in Pittsburgh Posted February 5, 2021 Report Share Posted February 5, 2021 @DarlaHS Wow that is weird.Let us know your outcome. Quote Link to comment Share on other sites More sharing options...
DarlaHS Posted February 10, 2021 Author Report Share Posted February 10, 2021 @Mary Beth Right now only the sonnets are allowing me to hear. I am blessed to have them but I don’t like wearing them due to causing skin breakdown on my earlobes. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted February 10, 2021 HearPeers Heroes Report Share Posted February 10, 2021 @DarlaHS I hope you get Rondos up and working soon. Quote Link to comment Share on other sites More sharing options...
Salik Posted August 10, 2021 Report Share Posted August 10, 2021 Has anyone dropped Rondo 2, since pandemic we have to wear mask everytime and few times while wearing mask my Rondo 2 has fell down. There's small scratch and bump on the side and back side but so far its working. I was relieved when i test out its working even after dropped on the hard floor at 6ft. Eric in Tulsa 1 Quote Link to comment Share on other sites More sharing options...
Dave in Pittsburgh Posted August 11, 2021 Report Share Posted August 11, 2021 I’ve drop my Rondo2 several times I upgrade to a stronger magnet you have go thru your audiologists to get the next stronger magnet also be sure to request the magnet tool it’s a no charge item I don’t have to use any clips to hold Rondo. My Rondo2 would slip off with mask and when I would wear hats .Hope this helps. Changing the magnet is very simple. Good Luck Salik 1 Quote Link to comment Share on other sites More sharing options...
Salik Posted August 13, 2021 Report Share Posted August 13, 2021 On 8/11/2021 at 5:11 PM, Dave in Pittsburgh said: I’ve drop my Rondo2 several times I upgrade to a stronger magnet you have go thru your audiologists to get the next stronger magnet also be sure to request the magnet tool it’s a no charge item I don’t have to use any clips to hold Rondo. My Rondo2 would slip off with mask and when I would wear hats .Hope this helps. Changing the magnet is very simple. Good Luck i have 4 circle or rounded logo magnet, which is the strongest one i think. My rondo 2 hold very strong but when sometime wearing mask in hurry or not paying attention can hit your rondo 2 btw even i don't wear any clip n wont prefer to wear for R2. Quote Link to comment Share on other sites More sharing options...
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