Nicki S Posted April 2, 2022 Report Share Posted April 2, 2022 Hi. I've had an Artone 3 Max loopset for about 16 months (so out of warranty). Today it suddenly stopped working. When I press the button to turn it on and pair, a red light starts flashing rapidly (not the usual slow red flash when charging). Any ideas what the problem is? 67062894861__B33703C2-8485-41A7-AD81-2F706E6186CA.MOV Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 2, 2022 HearPeers Heroes Report Share Posted April 2, 2022 Hmmm did you follow the steps to reset it? @Nicki S Quote Link to comment Share on other sites More sharing options...
Nicki S Posted April 2, 2022 Author Report Share Posted April 2, 2022 Yes. As soon as I try to pair, instead of the alternating flashing of blue and red lights, it's just a rapid flashing red Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 2, 2022 HearPeers Heroes Report Share Posted April 2, 2022 @Nicki S Are you able to unplug it and get it to turn off? Wait a few minutes Push and hold down the center button until red and blue alternate? Quote Link to comment Share on other sites More sharing options...
Nicki S Posted April 2, 2022 Author Report Share Posted April 2, 2022 Yep done all if that and still doing the same thing Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 2, 2022 HearPeers Heroes Report Share Posted April 2, 2022 @Nicki S hmmm I am stumped. I have been using Artone neckloops almost daily for over 5 years and that has not happened. Did you purchase it online or directly from Med-El ? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 2, 2022 HearPeers Heroes Report Share Posted April 2, 2022 @Joan Will you scroll up to @Nicki S’s first post and watch the video. Has this ever happened to you? Quote Link to comment Share on other sites More sharing options...
Joan Posted April 3, 2022 Report Share Posted April 3, 2022 @Mary Beth @Nicki S I have never had that happen with any of my Artone neck loops. It stumps me too. Quote Link to comment Share on other sites More sharing options...
Nicki S Posted April 3, 2022 Author Report Share Posted April 3, 2022 Left it charging overnight to see if that would help. Come back to it this morning and it's still flashing red as before 🤷♀️ Thanks for trying to help though Quote Link to comment Share on other sites More sharing options...
Nicki S Posted April 3, 2022 Author Report Share Posted April 3, 2022 Weirdly, I've just discovered that it still connects to a device (my iPhone) but no there's sound transmitted to my hearing aids 🤷♀️ Quote Link to comment Share on other sites More sharing options...
Nicki S Posted April 3, 2022 Author Report Share Posted April 3, 2022 ... and then it just died and won't switch on now Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 3, 2022 HearPeers Heroes Report Share Posted April 3, 2022 @Nicki S Seems like a battery issue. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 3, 2022 HearPeers Heroes Report Share Posted April 3, 2022 @Nicki S Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 3, 2022 HearPeers Heroes Report Share Posted April 3, 2022 @Nicki S Things to consider when choosing where to purchase Artone in the US. In my experience the devices have worked great. I have owned several over the past 5+ years and only one device malfunctioned under warranty. (I always have 2 in use so I am covered on long streaming days.) The warranty process is complicated because the company is not in the US. The most inexpensive options in the US I have found are on Amazon and diglo.com (used to be Harris Communications). Presently available on both sites for $129 and free shipping. I believe both offer 30 day return. Amazon offers an optional extended warranty to 3 years but it covers defects after the manufacturer warranty (1 yr) expires so I do not know how things work if a problem presents in year 1. We can also purchase it through Med-El US. Presently listed at $179 plus a shipping fee which I believe is about $9 ( $188). This costs $59 more than the options above but it presently comes with a 2 year warranty through Med-El US. In my experience Med-El US handles warranties very easily and very fast. Of course all of this information changes so please check for yourself before proceeding. I buy my neckloops online through the most inexpensive option. Kerem Ozcan 1 Quote Link to comment Share on other sites More sharing options...
Nicki S Posted April 3, 2022 Author Report Share Posted April 3, 2022 10 minutes ago, Mary Beth said: @Nicki S You might both be right. This morning I was able to switch it on and connect for a few seconds but then it died. Any idea how to resolve a battery issue? thanks so much for your time 😊 Quote Link to comment Share on other sites More sharing options...
Nicki S Posted April 3, 2022 Author Report Share Posted April 3, 2022 1 minute ago, Mary Beth said: @Nicki S Things to consider when choosing where to purchase Artone in the US. In my experience the devices have worked great. I have owned several over the past 5+ years and only one device malfunctioned under warranty. (I always have 2 in use so I am covered on long streaming days.) The warranty process is complicated because the company is not in the US. The most inexpensive options in the US I have found are on Amazon and diglo.com (used to be Harris Communications). Presently available on both sites for $129 and free shipping. I believe both offer 30 day return. Amazon offers an optional extended warranty to 3 years but it covers defects after the manufacturer warranty (1 yr) expires so I do not know how things work if a problem presents in year 1. We can also purchase it through Med-El US. Presently listed at $179 plus a shipping fee which I believe is about $9 ( $188). This costs $59 more than the options above but it presently comes with a 2 year warranty through Med-El US. In my experience Med-El US handles warranties very easily and very fast. Of course all of this information changes so please check for yourself before proceeding. I buy my neckloops online through the most inexpensive option. I'm in the UK and bought through a reputable retailer that sells hearing assistive tech. It's out of warranty unfortunately Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 3, 2022 HearPeers Heroes Report Share Posted April 3, 2022 @Nicki S If you received or purchased this through Med-El US, check with your customer service rep to see if it is still under a Med-El warranty (which can be longer than the manufacturer warranty). There is no way to replace the battery unfortunately. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted April 3, 2022 HearPeers Heroes Report Share Posted April 3, 2022 @Nicki S Bummer it is out of warranty. Unfortunately there is no way to replace the battery. Quote Link to comment Share on other sites More sharing options...
Nicki S Posted April 3, 2022 Author Report Share Posted April 3, 2022 7 minutes ago, Mary Beth said: @Nicki S Bummer it is out of warranty. Unfortunately there is no way to replace the battery. Ok. Thanks for your awesome help though 😊 Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
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