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Artone 3 Max


Nicki S
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Hmmm did you follow the steps to reset it?

@Nicki S

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Yes. As soon as I try to pair, instead of the alternating flashing of blue and red lights, it's just a rapid flashing red

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@Nicki S

Are you able to unplug it and get it to turn off?

Wait a few minutes 

Push and hold down the center button until red and blue alternate?

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@Nicki S

hmmm I am stumped.  I have been using Artone neckloops almost daily for over 5 years and that has not happened.

 

Did you purchase it online or directly from Med-El ?

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@Joan

Will you scroll up to @Nicki S’s first post and watch the video.  Has this ever happened to you?

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Left it charging overnight to see if that would help. Come back to it this morning and it's still flashing red as before 🤷‍♀️
 

Thanks for trying to help though 

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Weirdly, I've just discovered that it still connects to a device (my iPhone) but no there's sound transmitted to my hearing aids 🤷‍♀️

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@Nicki S

Seems like a battery issue.

 

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@Nicki S

Things to consider when choosing where to purchase Artone in the US.

In my experience the devices have worked great.  I have owned several over the past 5+ years and only one device malfunctioned under warranty. (I always have 2 in use so I am covered on long streaming days.) The warranty process is complicated because the company is not in the US.

The most inexpensive options in the US I have found are on Amazon and diglo.com (used to be Harris Communications).  Presently available on both sites for $129 and free shipping.  I believe both offer 30 day return.  Amazon offers an optional extended warranty to 3 years but it covers defects after the manufacturer warranty (1 yr) expires so I do not know how things work if a problem presents in year 1.

We can also purchase it through Med-El US.  Presently listed at $179 plus a shipping fee which I believe is about $9 ( $188).  This costs $59 more than the options above but it presently comes with a 2 year warranty through Med-El US.  In my experience Med-El US handles warranties very easily and very fast.

 

Of course all of this information changes so please check for yourself before proceeding.

 

I buy my neckloops online through the most inexpensive option.  
 

 

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10 minutes ago, Mary Beth said:

You might both be right. This morning I was able to switch it on and connect for a few seconds but then it died. Any idea how to resolve a battery issue? 
thanks so much for your time 😊

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1 minute ago, Mary Beth said:

@Nicki S

Things to consider when choosing where to purchase Artone in the US.

In my experience the devices have worked great.  I have owned several over the past 5+ years and only one device malfunctioned under warranty. (I always have 2 in use so I am covered on long streaming days.) The warranty process is complicated because the company is not in the US.

The most inexpensive options in the US I have found are on Amazon and diglo.com (used to be Harris Communications).  Presently available on both sites for $129 and free shipping.  I believe both offer 30 day return.  Amazon offers an optional extended warranty to 3 years but it covers defects after the manufacturer warranty (1 yr) expires so I do not know how things work if a problem presents in year 1.

We can also purchase it through Med-El US.  Presently listed at $179 plus a shipping fee which I believe is about $9 ( $188).  This costs $59 more than the options above but it presently comes with a 2 year warranty through Med-El US.  In my experience Med-El US handles warranties very easily and very fast.

 

Of course all of this information changes so please check for yourself before proceeding.

 

I buy my neckloops online through the most inexpensive option.  
 

 

119220FA-1A06-46CB-83FE-86274ACEB6B6.jpeg

1D86D64B-A60A-42DA-968C-6754756A607C.jpeg

D35BDD80-1215-4EE0-8C06-A878CA28C7D8.jpeg

05143473-9CFC-450E-8DED-DCBB699742DA.jpeg

9A9237F6-1A33-4ED9-AF8E-FF5AAAE79E64.jpeg

I'm in the UK and bought through a reputable retailer that sells hearing assistive tech. It's out of warranty unfortunately 

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@Nicki S

If you received or purchased this through Med-El US, check with your customer service rep to see if it is still under a Med-El warranty (which can be longer than the manufacturer warranty).

 

There is no way to replace the battery unfortunately.

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@Nicki S

Bummer it is out of warranty.  Unfortunately there is no way to replace the battery.

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7 minutes ago, Mary Beth said:

@Nicki S

Bummer it is out of warranty.  Unfortunately there is no way to replace the battery.

Ok. Thanks for your awesome help though 😊

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