Arnaud Posted July 20, 2022 Report Share Posted July 20, 2022 Hello I have charged my Rondo3 every night (00am--> 6am) with the induction charging tool. On the morning when I take it , the short press on the on/off button shows a green bar. Most of days it lasts to the night, but it happened 2 days in the 2 last weeks (not continuous days) where it was completly discharged after 4 or 6 hours. Shall I consider the processor is faulty and ask for a replacement ? Arnaud Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 20, 2022 HearPeers Heroes Report Share Posted July 20, 2022 @Arnaud It seems the the position the Rondo3 is on the charging pad is very sensitive. Any chance it was not centered correctly? Some Rondo3 users have opted to charge their Rondo3 with the optional charging cable to avoid any issues with it not being fully charged in the morning. Arnaud 1 Quote Link to comment Share on other sites More sharing options...
Arnaud Posted July 20, 2022 Author Report Share Posted July 20, 2022 Thank you @Mary Beth I'll try this for the next days. I received a response from Med-El support France : if the charging dock is not perfectly horizontal the Rondo can move for a few milleters and then stop charging. They also adviced me to put it on a precise position : the lock pic should face the "air charge" words as on that photo Mary Beth and Dianna 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 20, 2022 HearPeers Heroes Report Share Posted July 20, 2022 @Arnaud I hope that solves your problem. Looks perfectly centered in the pic. I guess it is very important to place it somewhere where nothing may tap it. Dianna 1 Quote Link to comment Share on other sites More sharing options...
Andrew42 Posted July 20, 2022 Report Share Posted July 20, 2022 @Arnaud. I have had the same problem several times. The positioning of the Rondo 3 on the charging pad iS VERYY sensitive. The slightest movement can cause the charging light to go out. I have also noticed that the positioning of the Rondo on the pad is not always absolutely in the centre. By the way, if you use Audiolink you can read the exact charge in hours and fractions on a smart phone. Again, the process is not absolutely accurate but is good enough. I track it every morning when I switch on and every evening just before I switch off. I prefer it to the coloured light system. Just a thought. Arnaud and Dianna 2 Quote Link to comment Share on other sites More sharing options...
Lauren Posted July 20, 2022 Report Share Posted July 20, 2022 I’ve had the same issue and finally caved and got the charging cable when I need it. I still have the pad and still use it but some nights if I want to be sure I’ll use the cable instead. I live in an earthquake prone area so all the little ones would jostle the Rondo around. So far the charging cable has only not charged it twice… can’t fault anything for that. I forgot to plug it in both times. 😂 Dianna, Mary Beth and Arnaud 3 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 20, 2022 HearPeers Heroes Report Share Posted July 20, 2022 @Lauren very funny! If I used Rondo3, I would opt to charge with the cable too. I really need to know my processors are ready to work when I put them on. I am not a fan of processors that do not allow us to easily replace the rechargeable batteries as needed. For a built in rechargeable battery I would only feel comfortable if it exceeded 25 hours of use in my real life including streaming when new. That way, it may still last my 16 hour listening day 5 years later. Dianna and Arnaud 1 1 Quote Link to comment Share on other sites More sharing options...
Arnaud Posted July 21, 2022 Author Report Share Posted July 21, 2022 Hello everybody Thank you for your useful feedback. A few more questions : - I'll the rondo automatically stop charging and turn off at 100% like it does with the pad? - I wonder of there is any risk to damage the plug on the rondo, plugging and unplugging the cable on it every day for years... It does not look as strong as USB plugs Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 21, 2022 HearPeers Heroes Report Share Posted July 21, 2022 That is a good question @Arnaud. Let’s tag @MED-EL Moderator to find out if we use the optional charging cable every night to charge the Rondo3, will it cause any problems? Does it automatically stop charging when the Rondo3 is fully charged? Dianna and Jimit 2 Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted July 25, 2022 Report Share Posted July 25, 2022 Hi @Arnaud and @Mary Beth, thanks for your questions. We will check with our products experts and come back to you as soon as possible. Kind regards, Barbara Dianna and Mary Beth 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 25, 2022 HearPeers Heroes Report Share Posted July 25, 2022 Thank you Barbara @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted July 25, 2022 Report Share Posted July 25, 2022 On 7/21/2022 at 6:21 AM, Arnaud said: Hello everybody Thank you for your useful feedback. A few more questions : - I'll the rondo automatically stop charging and turn off at 100% like it does with the pad? - I wonder of there is any risk to damage the plug on the rondo, plugging and unplugging the cable on it every day for years... It does not look as strong as USB plugs Hi @Arnaud and @Mary Beth, here now the answers to your questions: 1) Yes, the audio processor stops charging automatically, when it's fully loaded - both for when used with the charging pad and used with the charging cable. 2) We extensively test our products for wear and tear, including the charging cable. The charging cable should last during the lifetime of your audio processor. Kind regards, Barbara Jimit, Dianna, Enegra and 1 other 4 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 25, 2022 HearPeers Heroes Report Share Posted July 25, 2022 Thanks Barbara! That is terrific! @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
Andrew42 Posted July 26, 2022 Report Share Posted July 26, 2022 @MED-EL Moderator: I was told last year by a then Med-El employee in Switzerland that charging Rondo 3 by cable is the Med-El preferred method as being both faster and better. Would you agree with that? Thanks. Arnaud and Dianna 2 Quote Link to comment Share on other sites More sharing options...
Jimit Posted July 26, 2022 Report Share Posted July 26, 2022 @Andrew42 I think that is applied to all devices that support wireless charging. Charging through cable is always a reliable and better than the wireless I guess. 🙂 Dianna and Arnaud 2 Quote Link to comment Share on other sites More sharing options...
Enegra Posted July 26, 2022 Report Share Posted July 26, 2022 20 minutes ago, Andrew42 said: I was told last year by a then Med-El employee in Switzerland that charging Rondo 3 by cable is the Med-El preferred method as being both faster and better. Would you agree with that? Thanks. Wireless charging wastes some of the energy (actually plenty) on the transmission. It is a magnetic induction field, so the energy goes to the upkeep and some gets transferred to the device. So the limitation of the method is that the device needs to be exactly in the center of the field to charge at full speed. Your internal implant is actually powered the same way by the processor. If you move the coil slightly sideway, you notice degradation of the sound before it cuts off, that's because the implant doesn't get enough power/signal gets too weak. 😁 Mary Beth, Jimit and Dianna 3 Quote Link to comment Share on other sites More sharing options...
Arnaud Posted July 26, 2022 Author Report Share Posted July 26, 2022 3 minutes ago, Enegra said: Wireless charging wastes some of the energy (actually plenty) on the transmission. It is a magnetic induction field, so the energy goes to the upkeep and some gets transferred to the device. So the limitation of the method is that the device needs to be exactly in the center of the field to charge at full speed. Your internal implant is actually powered the same way by the processor. If you move the coil slightly sideway, you notice degradation of the sound before it cuts off, that's because the implant doesn't get enough power/signal gets too weak. 😁 Hello Enegra. It is not exactly the initial subject, but I find it interesting too : the implant part around the magnet looks like an NFC antena. Does the processor really transmit the energy to the implant with induction technology, or NFC, or anything else ? And what about the sound signals transmision ? Dianna 1 Quote Link to comment Share on other sites More sharing options...
Enegra Posted July 26, 2022 Report Share Posted July 26, 2022 Just now, Arnaud said: Hello Enegra. It is not exactly the initial subject, but I find it interesting too : the implant part around the magnet looks like an NFC antena. Does the processor really transmit the energy to the implant with induction technology, or NFC, or anything else ? And what about the sound signals transmision ? Induction for both. That's why the connecting part is called a "coil". It has the coil creating the field, the other coil is in your internal implant around the magnet. You can see the golden loops in the pictures of the implants. Jimit, Arnaud and Mary Beth 3 Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted August 1, 2022 Report Share Posted August 1, 2022 On 7/26/2022 at 10:24 AM, Andrew42 said: @MED-EL Moderator: I was told last year by a then Med-El employee in Switzerland that charging Rondo 3 by cable is the Med-El preferred method as being both faster and better. Would you agree with that? Thanks. Hi @Andrew42, thanks for your question. With RONDO 3 you have the full flexibility on how to charge your audio processor. Both ways are reliable and effective - it depends on your individual preferences, on which option is the best for you. Kind regards, Barbara Dianna 1 Quote Link to comment Share on other sites More sharing options...
Dianna Posted August 7, 2022 Report Share Posted August 7, 2022 On 7/26/2022 at 3:51 AM, Enegra said: Wireless charging wastes some of the energy (actually plenty) on the transmission. It is a magnetic induction field, so the energy goes to the upkeep and some gets transferred to the device. So the limitation of the method is that the device needs to be exactly in the center of the field to charge at full speed. Your internal implant is actually powered the same way by the processor. If you move the coil slightly sideway, you notice degradation of the sound before it cuts off, that's because the implant doesn't get enough power/signal gets too weak. 😁 So thats why it gets garbled when i doze off and roll onto the coil...good to know. I actually will fiddle with the coil if i think things are "slightly fuzzy" Quote Link to comment Share on other sites More sharing options...
Roy Posted August 8, 2022 Report Share Posted August 8, 2022 I’ve been charging my Rondo 3s with the pads. But I’ve started following this thread because I’ve got an upcoming 1-week trip on a sailboat and charging is obviously going to be a problem. OK, I’ll buy a pair of cords, right? The things cost $145 apiece! Dianna 1 Quote Link to comment Share on other sites More sharing options...
Arnaud Posted August 8, 2022 Author Report Share Posted August 8, 2022 8 minutes ago, Roy Louis Smith said: I’ve been charging my Rondo 3s with the pads. But I’ve started following this thread because I’ve got an upcoming 1-week trip on a sailboat and charging is obviously going to be a problem. OK, I’ll buy a pair of cords, right? The things cost $145 apiece! Wow, "only" 90€ in the french med-el online shop, --> 88 USD + shipping. (while the pad is only 20€) You don't have one in your Rondo backpack ? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 8, 2022 HearPeers Heroes Report Share Posted August 8, 2022 @Roy Louis Smith Yup. Charging on a boat would make it very difficult to ensure the Rondo3 stayed exactly centered on the pads while charging. But if you tend to wake up in the middle of the night, you may only need one charger cable. Switch in the middle of the night to the other Rondo3. Everything about these processors costs so much. Dianna 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted August 8, 2022 HearPeers Heroes Report Share Posted August 8, 2022 @Arnaud Each country decides what is included in the kits. In the US, Med-El US does not include that Rondo3 charging cable unfortunately. Arnaud 1 Quote Link to comment Share on other sites More sharing options...
Dianna Posted August 8, 2022 Report Share Posted August 8, 2022 Is there a "sail" mode? Like "airplane" Quote Link to comment Share on other sites More sharing options...
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