HearPeers Heroes Mary Beth Posted December 15, 2019 HearPeers Heroes Report Share Posted December 15, 2019 Hello @MED-EL Moderator Just checking to see if there is a new securing line for Rondo 2 yet? People sure do love Rondo 2 processors! But many are having trouble with the securing line breaking easily. Jewel 1 Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted December 17, 2019 Report Share Posted December 17, 2019 Hi @Mary Beth, thanks for checking in on that . I'll ask our product experts and will get back to you once I know more. Best, Verena Mary Beth and Jewel 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted December 17, 2019 Author HearPeers Heroes Report Share Posted December 17, 2019 Thank you Verena. People were talking about this problem at a Med-El event last weekend. The present securing lines are breaking very fast and people are concerned that they will lose or break their Rondo 2 processors. @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted December 19, 2019 Report Share Posted December 19, 2019 Hi @Mary Beth, our Product Management team is aware of this issue with the RONDO 2 leash. Unfortunately we are not able to talk about current developments on the forum or on social media. However, you can be assured that we are always trying to improve our products for an even better user experience.” Best regards and happy holidays! Verena Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted December 19, 2019 Author HearPeers Heroes Report Share Posted December 19, 2019 @MED-EL Moderator Terrific! I look forward to hearing about it when you can mention it. When you are able, will you let us know please? Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted January 7, 2020 Report Share Posted January 7, 2020 @Mary Beth sure, we'll let you know Best, Verena Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted January 7, 2020 Author HearPeers Heroes Report Share Posted January 7, 2020 Thank you Verena! @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted January 13, 2020 Author HearPeers Heroes Report Share Posted January 13, 2020 @Addey Quote Link to comment Share on other sites More sharing options...
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