HearPeers Heroes Mary Beth Posted January 29, 2023 HearPeers Heroes Report Share Posted January 29, 2023 @Mary Featherston Checking in to see how your rechargeable MAX batteries are working. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Featherston Posted January 29, 2023 Author HearPeers Heroes Report Share Posted January 29, 2023 33 minutes ago, Mary Beth said: @Mary Featherston Checking in to see how your rechargeable MAX batteries are working. Excellent. I haven't had one need to be replaced in a day - not that I stay awake for 17 hours if I can help it! But they're great, no battery changes at all at work. Dianna and Mary Beth 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted May 30, 2023 HearPeers Heroes Report Share Posted May 30, 2023 @Hilary Beaumont Brown Read through this topic. @Mary Featherstonhad the same issue with the rechargeable max and her sonnet 1 and in the end it was resolved. very disappointing that this is happening though @MED-EL Moderator Any understanding on why this is happening? Quote Link to comment Share on other sites More sharing options...
Hilary Beaumont Brown Posted May 30, 2023 Report Share Posted May 30, 2023 Thanks Mary Beth! So odd! Maybe I'll bring my aud in too as she's always super helpful with all this. Maybe she's encountered before? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Featherston Posted May 30, 2023 Author HearPeers Heroes Report Share Posted May 30, 2023 2 minutes ago, Hilary Beaumont Brown said: Thanks Mary Beth! So odd! Maybe I'll bring my aud in too as she's always super helpful with all this. Maybe she's encountered before? It can't hurt to talk to your audiologist, but in my case, the problem was resolved by MedEl customer service in Durham. Tyler, specifically. He spoke to someone else who helped him with it, not sure if that person was in Durham or Innsbruck. Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted May 30, 2023 HearPeers Heroes Report Share Posted May 30, 2023 @Mary Featherston does the rechargeable battery adapter that Med-El replaced have the Wi-Fi symbol? I am wondering if the max batteries need to use the newer rechargeable battery adapter? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Featherston Posted May 30, 2023 Author HearPeers Heroes Report Share Posted May 30, 2023 2 minutes ago, Mary Beth said: @Mary Featherston does the rechargeable battery adapter that Med-El replaced have the Wi-Fi symbol? I am wondering if the max batteries need to use the newer rechargeable battery adapter? I don't think that's it, @Mary Beth- I have one Sonnet with a new battery adapter (with wifi symbol) and one without. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted May 30, 2023 HearPeers Heroes Report Share Posted May 30, 2023 @Mary Featherston It’s so odd Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Featherston Posted May 30, 2023 Author HearPeers Heroes Report Share Posted May 30, 2023 7 minutes ago, Mary Beth said: @Mary Featherston It’s so odd It is, I never understood what was going on, only that what the heck, they're working. 🙂 Mary Beth and Dianna 2 Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted May 31, 2023 Report Share Posted May 31, 2023 15 hours ago, Mary Beth said: @Hilary Beaumont Brown Read through this topic. @Mary Featherstonhad the same issue with the rechargeable max and her sonnet 1 and in the end it was resolved. very disappointing that this is happening though @MED-EL Moderator Any understanding on why this is happening? @Mary Beth, thank you for tagging us. We have contacted our team here at Headquarters regarding @Mary Featherston and @Hilary Beaumont Brown's experience with the rechargeable Max battery. We will follow up as soon as we have received further information from them. Kind regards, Alicia Mary Beth and Dianna 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted May 31, 2023 HearPeers Heroes Report Share Posted May 31, 2023 Thank you Alicia @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
Dianna Posted May 31, 2023 Report Share Posted May 31, 2023 6 hours ago, MED-EL Moderator said: @Mary Beth, thank you for tagging us. We have contacted our team here at Headquarters regarding @Mary Featherston and @Hilary Beaumont Brown's experience with the rechargeable Max battery. We will follow up as soon as we have received further information from them. Kind regards, Alicia Thank you in advance, im saving up for a max!!!! Quote Link to comment Share on other sites More sharing options...
Hilary Beaumont Brown Posted May 31, 2023 Report Share Posted May 31, 2023 Thank you Alicia! And Mary Beth and Mary for your help too! Mary Beth and MED-EL Moderator 2 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted July 5, 2023 HearPeers Heroes Report Share Posted July 5, 2023 On 5/31/2023 at 3:45 AM, MED-EL Moderator said: @Mary Beth, thank you for tagging us. We have contacted our team here at Headquarters regarding @Mary Featherston and @Hilary Beaumont Brown's experience with the rechargeable Max battery. We will follow up as soon as we have received further information from them. Kind regards, Alicia @MED-EL Moderator just checking in to see if there is information about this yet. Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted July 10, 2023 Report Share Posted July 10, 2023 Thank you for checking in, Mary Beth. We have forwarded your question onto the responsible team here. Some users report removing the cover and putting it back on resolves the issue; however, we recommend contacting your local MED-EL representative if the issue persists so that they may have a look and determine the best course of action. Kind regards, Gordana Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.