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Problem with forum


Mary Beth
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  • HearPeers Heroes

@MED-EL Moderator

Several members have recently mentioned that they are no longer getting emails when they are tagged in a post and they had previously received emails.

Personally, I don’t want to receive emails because I check the forum regularly.

How do the members who want emails when tagged set that up?

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  • HearPeers Heroes

@Joan

@Jewel

and anyone else who is no longer receiving emails when tagged but wishes to

 

main menu (top right three lines)

account

account settings

confirm your email is entered there and then scroll down 

other settings- notification settings

scroll down to General and turn on email notifications as desired

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@Mary Beth thanks. I actually got an email notice for this tag. I checked my account settings and all are in order, so have no idea why I wasn’t getting notices earlier. 

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  • HearPeers Heroes

Hi @Mary Beth

I usually get the email notifications. Not sure why I don't always get them but I got an email this morning about your tagging me. 

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Hi all, 

To edit your email notification preferences please go here: https://forum.hearpeers.com/notifications/options/ (make sure you are signed in). 

I have not been able to work out why some of you don't always get emails, but I will ask our support team for more info. But please do let me know if this problem stops once you have changed your settings. 

Kind regards, 

Mary

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