HearPeers Heroes Mary Beth Posted October 12, 2019 HearPeers Heroes Report Share Posted October 12, 2019 @MED-EL Moderator Several members have recently mentioned that they are no longer getting emails when they are tagged in a post and they had previously received emails. Personally, I don’t want to receive emails because I check the forum regularly. How do the members who want emails when tagged set that up? Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 12, 2019 Author HearPeers Heroes Report Share Posted October 12, 2019 @Joan @Jewel and anyone else who is no longer receiving emails when tagged but wishes to main menu (top right three lines) account account settings confirm your email is entered there and then scroll down other settings- notification settings scroll down to General and turn on email notifications as desired Quote Link to comment Share on other sites More sharing options...
Joan Posted October 12, 2019 Report Share Posted October 12, 2019 @Mary Beth thanks. I actually got an email notice for this tag. I checked my account settings and all are in order, so have no idea why I wasn’t getting notices earlier. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Jewel Posted October 12, 2019 HearPeers Heroes Report Share Posted October 12, 2019 Hi @Mary Beth I usually get the email notifications. Not sure why I don't always get them but I got an email this morning about your tagging me. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
HearPeers Heroes Mary Beth Posted October 12, 2019 Author HearPeers Heroes Report Share Posted October 12, 2019 @Joan and @Jewel Sounds like the same thing has happened to you both. Most times the email notifications happen but sometimes they don’t. @MED-EL Moderator Quote Link to comment Share on other sites More sharing options...
Joan Posted October 12, 2019 Report Share Posted October 12, 2019 @Mary Beth yes, that seems to be the case. No rhyme or reason to when the notifications come. I did get an email notice of this second tag today also. Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
MED-EL Moderator Posted October 14, 2019 Report Share Posted October 14, 2019 Hi all, To edit your email notification preferences please go here: https://forum.hearpeers.com/notifications/options/ (make sure you are signed in). I have not been able to work out why some of you don't always get emails, but I will ask our support team for more info. But please do let me know if this problem stops once you have changed your settings. Kind regards, Mary Mary Beth 1 Quote Link to comment Share on other sites More sharing options...
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