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kblgy

AudioKey not pairing with sonnet 1

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I just received my Audiolink I ordered for my sonnet 1.got it all paired up but when I try to use Audiokey it says connected to audiolink but failed to pair with processor. is this something new they maybe to Audiologist needs to turn on.

Audiokey.png

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Hmmmm

 

Sonnet 1 communicates with the AudioKey app through the AudioLink.

Will the AudioKey display your Sonnet 1 info?

The AudioKey app does connect directly to Sonnet 2.

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Let’s tag @MED-EL Moderator for some help

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Hi @Mary Beth, thanks for tagging us. 

@kblgy: Yes, you are right, your audiologist needs to make a small adjustment to the programming of your SONNET before you can use AudioKey via AudioLink. Please get in touch with your audiologist for assistance with this. 

Kind regards, Verena

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3 hours ago, MED-EL Moderator said:

Hi @Mary Beth, thanks for tagging us. 

@kblgy: Yes, you are right, your audiologist needs to make a small adjustment to the programming of your SONNET before you can use AudioKey via AudioLink. Please get in touch with your audiologist for assistance with this. 

Kind regards, Verena

Thank you

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