Strange thing happened today

[Jewel]

So today I wore my Rondo 2 upside down as it seemed that I was hearing clearer with it in that position. Now I'm in a Zoom meeting and the voices weren't as crisp as I'm accustomed to. So I switched to my Sonnet and to my surprise, the Sonnet magnet would not connect to the implant inside my head! This has never happened to me before. 

So I had to go back to the Rondo2. It was so scary. I'm not sure what happened. I hope my Sonnet will be able to attach to head tomorrow. 

Anyone ever experienced this? 

[Tommy C]

Try to rotate the Rondo while attached back to the upright 12 o'clock position. Then remove and try to attach sonnet.  

[Megan L.]

@Jewel

At activation for the 2nd side, the Sonnet 2 magnet would not connect due to the magnet being too weak and all my hair. It didn’t matter how much I moved my hair it wouldn’t connect. My audiologist even tried. I actually asked him if there was a magnet in there 🤣 
Have you tried connecting your Sonnet since your Zoom meeting?

[Jewel]

@Megan L.I tried to put on the Sonnet during the Zoom meeting but the magnet couldn't find anything in my head to stick to! 

[Megan L.]

@Jewel

So strange! And the rondo is completely fine when you take it off and put it on? And rotate it all around?

[Tommy C]

@Jewel the magnet under you head skin probably rotated out of position with the upsidedown Rondo. Will need to be realigned.

.

[Jewel]

@Megan L.How do I realign it? 

[Megan L.]

@Jewel

if your rondo is upside down right now, try turning it right side up and see if that works 👍

[Tommy C]

If the Rondo is attached upside down, rotate it to the upright position while it is attached then move it to the 2 o'clock position and then back past 12 o'clock to 10 o'clock, then back to 12 o'clock. It should then be aligned. 

[Megan L.]

@Jewel

Keep us posted! 🤞

[Tommy C]

I am no expert on this subject but I believe that I was told that the magnet inside your head can move and the procedure that I mentioned above is the alignment procedure. If the magnet alignment is not your problem then please disregard what I said.

 

[Mary Beth]

@Jewel

I have read about and used both of these ways to realign the internal magnet.

Easiest to do with your Rondo 2.

1). Place the Rondo 2 on your head with the top at 12:00.  While connected to your head turn the Rondo 2 to the 4:00 and then back to the 8:00 position and return to 12:00 position.  You may feel the internal magnet realign or hear a sound.  (Some say use 10:00 and 2:00 positions instead.)

2) Place the Rondo 2 on your head and while attached rotate it 360 degrees.  Start and stop with the top at 12:00

 

Keep us posted.  

[Jewel]

@Mary Beth thanks. I just removed the Rondo 2 and saw that I had attached it in the upright position. I put the Sonnet on my head and it attached ok and I could hear from it. Does that mean the magnet is now realigned or do I have to do what you or Tommy suggested to ensure that it is fully aligned?

Thanks @Tommy Cand @Megan L.. I was freaking out! 

[Megan L.]

@Jewel

Glad you got the Sonnet to attach 👍 Whew!

[Tommy C]

@Jewel 

I am glad that you got it to work. I have had to realign mine several times. I have tried to put it on when I got up of the morning and instead of attaching it repelled, making attachment impossible.  So I just do the realignment procedure periodically to make sure there is proper alignment. My audiologist insist that I use a very weak magnet, so I have a lot of trouble with the Rondo falling off. I have this problem mostly early in the day. My theory is after a night's sleep my internal magnet moved a little. Realignment seems to help that situation some. 

[Mary Beth]

@Jewel

I am glad it is sorted out.  I periodically do the realignment.  It’s quick, painless and ensures that the magnets are perfectly aligned so I hear my best.

[nancyjoshua]

Really that was scared.